East Jun Yue Hotel

房間乾淨整潔， 環境：舒適，茶品有檔次，水果也很好，推薦

酒店環境優美，位置便利，賓客關係經理及時解決問題，十分滿意

The room is spacious and comfortable, the bathroom is separated into wet and dry areas, and I like the mirror in the bathroom. The breakfast is rich in variety, with some of my favorite desserts, which is very good👍

This time I chose the newly renovated Grand Hyatt: ✅ Advantages: Thoughtful service and first-class facilities 1. **Warm and meticulous service**: The concierge took the initiative to help with luggage and guide the elevator. The front desk check-in was efficient, and the staff always kept smiling, which made people feel very considerate. Master Xia also helps with the elevator buttons and luggage, which is a thumbs up. 2. **Brand new and clean guest rooms**: The rooms are modernly decorated, the bedding is comfortable, the bathroom is separated into wet and dry areas, there is no odor, and the overall hygiene conditions are excellent. 3. **Rich and diverse breakfast**: The buffet has a complete variety of Chinese and Western options, including the local specialty tofu pudding and four kinds of porridge. It is very rich and the taste is above standard. 4. The gym is fully equipped and the experience is excellent. There is also a self-service laundry room which is very convenient! ❌ Areas for improvement 1. **The attitude of the breakfast noodle cooking staff is average**: The staff at the noodle cooking stall had no expression on their faces, their tone was stiff, and they even seemed impatient, which was inconsistent with the overall high-end service standards of the hotel. 2. **Room cleaning is not detailed enough**: When I returned to the room the next day, I found that the garbage in the room had not been cleaned up, and the used coffee cups had not been replaced. The detail management needs to be strengthened. 3. **Lack of makeup mirror**: As a high-end hotel, the bathroom does not have a makeup mirror with light, which is not very friendly to guests. 4. **Bathrobes were not replaced in a timely manner**: Bathrobes were not replaced proactively during the consecutive stay. It is recommended to increase daily replacement or provide replacement options. 5. When checking the hotel's existing self-service laundry guide, it was found that the English version contained many errors in expression, grammatical problems and inappropriate wording, which may affect the correct use of international guests. I hope to use a professional website to make corrections to ensure that the message is clear, professional and in line with international common expressions. **Summarize** The overall experience is good, the hardware and services are mostly satisfactory. I hope the hotel can strengthen training or adjust staff to improve these small details. I will still give priority to staying next time!