JI Hotel (Harbin Railway Station)

乾淨衞生，挺不錯

This order was checked in on Friday and checked out on Tuesday. On the second day of check-in, the room card was found to be demagnetized. After communicating with the front desk, the front desk stated that the room card had been activated until the check-out date and would not be demagnetized again. The same situation occurred again on the third day of check-in. Later, I changed my reply and replied that I had to go to the front desk to swipe the room card every day during the stay. Due to travel reasons, I communicated with the front desk the day before check-out to postpone the check-out to 2 o'clock, and the front desk hesitated and said no. Asked the reason, there was no reply, that is, it could not be postponed. Later, other people in the same group communicated to delay the check-out, and replied that the rooms checked in together could be postponed to 2 o'clock. As soon as the companions gave the communication results synchronously, the front desk called again to ask if they needed to extend their stay. Agree to delay the check-out ** It is better to pretend to be unaware. During the call, I once again stated that I needed to delay the check-out. The front desk said that the demand for delayed check-out must apply to the room manager, and there is no authority. Objectively speaking, the hotel itself is not full. Secondly, whether the order is placed on the platform or paid in the store, it is a reasonable demand to check out before 2 pm on the check-out day. The front desk deliberately pretended to be embarrassed, shirked, and refused. When checking out, I went to the front desk to issue a room charge list. After giving the room number and room card, I still had to ask the guest to tell me the number of days they stayed? They asked me to add the hotel's corporate WeChat before I could issue the invoice. After issuing the room charge list, adding the corporate WeChat, and providing the invoicing information, I still had to ask the guest to provide the invoicing amount? I'm curious if the Four Seasons Hotel doesn't have a system or background records at all? Or are the employees untrained or don't know how to operate? It was an incredible hotel stay experience. There was almost no service to speak of, and most of the employees were college students on internship. They didn't take responsibility and didn't care about anything. Feedback on the actual situation. The quality of employees, service attitude and awareness need to be improved.

房間乾淨無異味，環境很好，服務也很好！下回來哈爾濱還會住這裏

房間乾淨整潔，前台服務很好。

房間很大很乾凈，環境很好很新，位置在撫順市中心，周圍很多好吃的，服務很熱情，酒店設施很好，房間温度適宜，氣味清新。下次有機會還會來的，真的很棒

好好好好好好好好