Harare Hotels with Airport pickup service

The rooms were clean, surrounding areas also clean, desk service was good, However I got food poisoning from the pies on the downstairs food counter. I mentioned it but no one seemed to be concerned.

Overall cleanliness of the room is okay, the upside is its location as it is close to most businesses, however, the hotel facilities are in need of upgrade(windows especially to sound proof the club that is close by, iron and hair dryer to be included in the room, room card staying active at all times, wifi to be available throughout a guest's stay, for long stay guests due to business, a change in breakfast menu will be good, two-pin plug points near the bed area so that guests can charge their phones close to them throughout their sleep), if this is done, then this hotel can be of 4 stars.

The service was extremely terrible and slow starting from the reception to the restaurant, the beverages took forever to come through, the main meal wasn’t all that great. Extremely Disappointing especially for the price and being the most expensive hotel in Harare.

I booked the executive double bed room online and upon arrival they told me I could not stay in that room for one night because someone else had booked that room. I refused and told them I can not take another room . i was then told to top up usd$15 because the online priced are apparently different from their original prices. I wanted to speak to the manager but the stuff made it clear that the maanger can not be seen. at a certain point I waited almost 2 hours at the reception trying to get hold of the manager. if you wanna stay at this guest house dont book online, rather go in person and see what you are paying for. the location is good but I was disappointed with their services. they also need proper tissues and towels in their rooms .

Hotel environment is general, the surrounding environment is general, there are many people in the city center, and the law and order outside is not good. People who live in the hotel are better off doing nothing.

The breakfast is very good, the location is excellent, the service attitude, the quality is high, the safety is quiet, and the lobby service is warm and thoughtful. The room cleaning is timely, clean and the bathroom is clean.

I’m glad I was able to look at the room before officially booking here, as I made a mistake and booked at another hotel and the pictures were nothing like that actual thing. I had a nice kind size bed, refrigerator, complimentary water, cable tv with Netflix and HBO options. There was an outside pool I’m terribly upset I didn’t get to utilize. Because I hadn’t made other plans, I was able to extend my stay for an additional night with no problems. The staff were very welcoming, friendly and helpful. I’m glad I stayed here; will stay here again my next visit to Zimbabwe.

Arrived at the Hotel pretty early and was delighted that my room was ready considering I had made my booking last minute. Tariro at reception desk was delightful however they couldn’t locate a porter for my luggage and Tariro assisted me personally which shows she understood there was an operational need and stepped in . The room was cozy and very clean 10/10 however there was mosquitoes on my ceiling, so many of them , the house keeper came through after I made a call to spray them all . No windows were open , they must have entered prior to my arrival. That evening I tried to order room service and the phone would not get through. I called reception desk and the were trying to assist which took 1 hour of back and forth calls just trying to make an order, finally reception managed to have them call me back and I finally made order. Violet was very friendly and helpful, I ordered all the food and drinks I was going to need that night because I wasn’t ready to call and wait another hour to get through . The food was absolutely amazing . I had an Alfredo done to perfection and ribs as well.. absolute 100%. Kudos to the chef ! Overall it was a good stay just service is a bit slow . I will definitely be coming again.

My company has visited York Lodge over many years and it never fails to impress. A beautiful serene atmosphere surrounded by wonderful gardens, with fabulous food served by delightful staff. Thank you York Lodge!

Excellent location, very helpful staff and very clean. Loved the size of the shower and hot water.