Hanoi Quan Hoan Kiem 3-star Hotels

Recommend this hotel! Great clean, large rooms and staff are lovely. Pool is VERY refreshing and breakfast is very varied and delicious. On another note - I want to say a MASSIVE thank you to the travel service this hotel provides. I have never received such wonderful, prompt communication and we did a 10 day trip (many different excursions) at a very competitive price. Even when there was a hiccup with dates, he staff work tirelessly to rectify - even at 10pm!!! Highly recommend this stay - yes, some night can be slightly noisy but earplugs are provided and we slept soundly. We knew we wanted to stay central and knew the risks of that!

At first, I was offered a room on the 5th floor without an elevator. I asked for another room, now on the 3rd floor. It was tiny, with constant light, a frosted door and glass above the door, and a skylight without a curtain. A complete disgrace. The kitchen has no stove and a washing machine is for staff use only. You can hear even the slightest noise in this house. This homestay is completely overpriced.

A very comfortable and affordable hostel near the old quarter and the train street. Very helpful and friendly staff. They provide towel, sleepers and locker keys with a refundable deposit. Make sure to take your own shampoo and soap.

The hotel contacted me on WhatsApp before our stay to offer tours to other cities since they’re also a travel agency. We didn’t reply, but when we arrived after a long flight, instead of checking us in right away, the staff still tried to sell us some tours. I didn’t really mind, but I was tired and wouldn’t book anything last minute anyway. The elevator is quite slow, and even with it, you still have to go down one flight of stairs to reach your room. As soon as we opened the door, there was a strong unpleasant smell. The staff said it was because they had just cleaned and suggested we leave the door open for several minutes — not ideal when all you want to do is rest. They provide complimentary water, coffee, and tea, and breakfast is included. However, the breakfast spread is the same every day, and the bread is already pre-toasted, so it’s cold by the time you get to the small dining area. If you come down late, there’s usually not much food left. Basic toiletries like towels, toothbrushes, toothpaste, soap, and shampoo are provided. The bathroom has a bidet, but the shower’s water pressure is quite weak. Note that the hotel is **not accessible by car** — taxis will drop you off nearby, and you’ll have to walk a bit and find your way via Google Maps. The location is very central, just a one-minute walk to St. Joseph’s Cathedral and surrounded by many restaurants, cafés, and spas. It may look a bit sketchy at first, but this seems typical for the Old Quarter area. Soundproofing is poor — you can hear noise from the street and even from the next room. Some balusters on the staircase are coming loose, and there were red hairs in the shower area, which suggests it wasn’t thoroughly cleaned. The facilities overall feel quite old. If you’re particular about cleanliness and comfort, this hotel might not meet your expectations. But if you just need a cheap, central place to crash for a night or two, it’s manageable.

It was great and well organized trip by NYNA House and Tour Travel. We, had an enjoyable experience throughout with friendly people and beautiful scenary. Hope to come back again! Thank you all!

We made 3 different reservations at this hotel and stayed for about 20 days. It is in a perfect location, very nice, very close to everything and quiet. It is very clean and this was very important to us. The laundry and work area are very good. The staff is very attentive and really good. I recommend this hotel to everyone. If we come to Vietnam again, I would like to stay at M Hotel again.

Had a pleasant stay here! Everything feels cozy and enough for a Hanoi trip. Its a authentic local living style. Everything is clean! Everything is so perfect !!!

We had a nice stay at the homestay. The owner was also very enthusiastic. highly recommend

This was my first time in Hanoi, Vietnam. I booked a hotel through a friend's recommendation. It was a homestay, but it was as comfortable as a hotel, with clean facilities and a friendly owner. I loved it. The service was excellent, and the price was reasonable. There was also a laundry room downstairs, which was very convenient. Above all, the owner was friendly and spoke English well, so I had a comfortable stay. The cleaning lady was also very thorough. I was very satisfied. It was a little hard to find at first, but when I called, the owner came out and pointed it out to me. I plan to stay here again next time I visit Vietnam. There are so many restaurants nearby, which is great. Thank you.

1. Duplex up to the fourth floor (very spacious and big! The kitchen on the first floor and the room from the second floor and above, but there are two rooms + one toilet on each floor) 2. Toilet is only available on the 2nd and 3rd floors ... (1st and 4th floors are too narrow and dirty) 3. There are too many small ants in the bathroom. ㅠ There are insect shells everywhere on the ceiling. 4. Room condition is good! Bed clean! 5. Kitchen utensils are dirty and cannot be used. 6. The landlord is well contacted and friendly (the security seems to be good) 7. 7 minutes walk to Hanoi Opera House! Good location! General comment: there is a reason why the price is cheap ... I don't care about cleanliness + I recommend it if it's spacious first, but it's shining for those who expect the condition like a hotel. I'm happy with what I've experienced once.