Serene Boutique Hotel & Spa

Location: The hotel is highly praised for its prime location in the heart of Hanoi's old quarter, providing easy access to tourist attractions, restaurants, and shops.

Myself and my partner stayed in the Serene Boutique Hotel in Hanoi a couple of months ago and it was a wonderful experience. The location was great, situated in the old quarter and within walking distance to alot of tourist attractions - ie. Note Coffee, Water Puppet Theatre, and nice restaurants. The service from the staff members was exceptional. We had an amazing receptionist named Minh who went above and beyond to make sure we got the most out of our stay. He helped us plan out our itinerary for the week and booked all of our trips and transfers which was incredibly helpful. We stayed in Hanoi for 3 days but also did tours to Ninh Binh, Ha Giang (Loop) & Ha Long Bay. The hotel allowed us to store our luggage in the hotel between trips which was fantastic. The tours organised by Minh were incredible and this whole week was certainly the highlight of our Vietnam trip so far! Thank you to Minh and all of the incredible staff here for being so welcoming, accommodating and for being incredibly helpful during our stay. We are very grateful and would definitely recommend this hotel to others. 10/10 service! 🌟

Where do I start. From the moment I booked, I received a message from Alice Nguyen offering her services in any way. It felt amazing to have an immediate connection on the other end. Alice went way above and beyond the call of duty. I ended up in the hospital for 6 days, and she was just so helpful booking extra nights with upgrades for hubby, giving gifts, and helping with transportation just everything. I feel I am forever indebted to Alice of Serene Boutique and spa. I will never forget the care I revived here from all staff. Breakfast was lovely and sweet staff, and the room was always clean. Thank you! We are very grateful.