Phoenix Palace Hotel Hanoi
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1 night
1 room, 2 adults, 0 children
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Phoenix Palace Hotel Hanoi

Renovated in 2025
27 P. Phu Doan, Quan Hoan Kiem, Hanoi, 000000, Vietnam
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hotel overview picture
Amenities
Priority airport pick-up
24-hour front desk
Luggage storage
Restaurant
Cafe
Priority airport drop-off
Taxi booking service
Car rentals
All amenities
Property Description
English:With a stay at Phoenix Palace Hotel Hanoi (Old Quarter), you'll be within a 2-minute walk of Hang Da Market and Vietnamese National Tuong Theatre. This hotel is 0.2 mi (0.5 km) from Hoan Kiem Lake and 0.2 mi (0.2 km) from Thang Long Water Puppet Theatre. Take in the views from a terrace and make use of amenities such as complimentary wireless Internet access and concierge services. Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Buffet breakfasts are available daily from 7 AM to 9h30 AM for a fee. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite. Make yourself at home in one of the35 air-conditioned rooms featuring minibars and flat-screen televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
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7.6/10
Good
Good service staff are very polite
All 38 reviews
Surroundings
Airport: Noi Bai International Airport
(25.9 km)
Train: Hanoi Railway Station
(1.2 km)
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Overview

Rooms

Guest Reviews

Services & Amenities

Policies

Deluxe Family Room With Big Window
4

Deluxe Family Room With Big Window

1 Queen bed and 1 Single bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
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Triple Room With Balcony
4

Triple Room With Balcony

1 Queen bed and 1 Single bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
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Suite Double With Bacolny And City View
17

Suite Double With Bacolny And City View

1 King bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
Heating
Room Details
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Family Suite Room With Balcony
4

Family Suite Room With Balcony

2 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Room Details
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Connecting Room With City View
6

Connecting Room With City View

1 King bed and 3 Single bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
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Deluxe Quadruple Room With City View
4

Deluxe Quadruple Room With City View

1 Queen bed and 2 Single bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
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Deluxe Double Room With Window
4

Deluxe Double Room With Window

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
Check Availability
Suite Junior Room With Balcony
7

Suite Junior Room With Balcony

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Room Details
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Guest Reviews

7.6/10
Good
38 reviews
Verified Reviews
  • Cleanliness7.2
  • Amenities7.0
  • Location8.6
  • Service7.7
Average for similar properties in Hanoi
Most Mentioned
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
September 1, 2025
老酒店,勝在價格性價比高。地理位置高。乾淨衞生舒服
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G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
August 23, 2025
excellent
d‍a‍r‍l‍b‍a‍h‍a‍d‍u
August 22, 2025
Good service staff are very polite
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
April 30, 2025
Good service attitude, the little brother is handsome
Original TextTranslation provided by Google
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
April 26, 2025
This 0.5 points is for Ctrip. Because Ctrip's price is 460 per night, all the small hotels in the ancient city are relatively expensive, and the pictures shown are also okay, I thought it was a pretty good hotel and booked it. But when I arrived, I saw that there was a garbage station outside the hotel, and there was a foul smell when I opened the window. The room was very musty and the facilities were very old. The most shameful thing is that Ctrip priced this room at 460, and the hotel front desk only priced the same room at 350. Later, I checked agoda and found that the same room was 310. If it was over 300, then this hotel would be okay to give it three stars. However, Ctrip's price is too high, and for users who only use Ctrip all year round, it's really disgusting like eating a fly. In summary, the hotel is conveniently located, but the facilities are old, and the overall level is that of a hotel in an apartment building. If it is a relatively low price, it can be considered.
Original TextTranslation provided by Google
P‍o‍ ‍H‍u‍n‍g
March 26, 2025
Phoenix Palace Hotel Hanoi: Accommodation Myths Under Faded Gold Leaf Phoenix Palace Hotel Hanoi, which calls itself a "five-star hotel in Hanoi's Old Quarter", has a retro elevator door frame inlaid with gold foil and a crystal chandelier in the lobby, which perfectly replicates the illusion of the French colonial period. However, the moment I pushed open the door of Room 609, the musty smell and the peeling imitation gold paint in the corners made this time-travel journey quickly fall into the black humor of absurd realism. To be honest: the experience was not good, from the shaking elevator to the dampness and mold in the room, everything made me glad that I only booked a two-day room. Conclusion As I dragged my luggage through the hotel's glass door, I caught a glimpse of the yellowed certificate on the wall that read "Hanoi Best Nostalgia Experience Award 2016". Perhaps this hotel is a large-scale performance art, deconstructing colonial history with absurdity and mocking the vanity of the modern hotel industry with magical realism. It’s just that when you pay $1,000 a night for a room, you’re not expecting a Kafkaesque tragicomedy of a stay—unless your definition of “culture shock” includes sharing a bath towel with a gecko.
Original TextTranslation provided by Google
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
March 25, 2025
몇년째 묵은 호텔인데 처음으로 리뷰남깁니다. 시설이 마니 낙후된데다가 청결하지도 않아서 이번엔 좀 실망햇네요ㅠ 냉장고 냉기도 약해서 시원한 맥주를 넣어놔도 미지근해지는 효과ㅜㅠ 그래도 직원들은 오고 갈때 만나면 항상 밝게 웃으며 친절해서 미워할 수 없는 곳이예요.
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S‍E‍U‍N‍G‍J‍U
March 22, 2025
The hotel has a good location, the breakfast is good, and the staff is friendly.
Original TextTranslation provided by Google
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
February 28, 2025
Nice hotel.
Original TextTranslation provided by Google

Services & Amenities

Restaurant
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Parking
Transportation
Business services
Front desk services
Food & drink
Public areas
Cleaning services
Safety & security

Property Policies

Check-in and Check-out Times
Check-in: 14:00–24:00
Check-out: 06:00–12:00

Front desk hours: 24/7

The host or staff will greet you upon arrival

Child policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.

Cribs and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.

Breakfast
TypeWestern, Asian
StyleA la carte, Boxed/packaged food
Opening hours[Mon - Sun] 07:00-09:30 Open
AgeFee
Children 17 years old and under
Contact property
Adult
Contact property
Additional breakfast fees are not included in the total and need to be paid at the property.

Pets
Pets are not allowed

Age Requirements
The main guest checking in must be at least 18 years old

Paying at the hotel

Property Description

  • Opened: 2015
  • Renovated: 2025
  • Number of Rooms: 35
Phone:+84-969619346
Email:info@phoenixpalacehotel.com
English:With a stay at Phoenix Palace Hotel Hanoi (Old Quarter), you'll be within a 2-minute walk of Hang Da Market and Vietnamese National Tuong Theatre. This hotel is 0.2 mi (0.5 km) from Hoan Kiem Lake and 0.2 mi (0.2 km) from Thang Long Water Puppet Theatre. Take in the views from a terrace and make use of amenities such as complimentary wireless Internet access and concierge services. Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Buffet breakfasts are available daily from 7 AM to 9h30 AM for a fee. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite. Make yourself at home in one of the35 air-conditioned rooms featuring minibars and flat-screen televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.

Frequently Asked Questions

What is the cancellation policy for Phoenix Palace Hotel Hanoi?

The cancellation policy for Phoenix Palace Hotel Hanoi varies depending on the type of room and booking conditions.

What are the check-in and check-out times at Phoenix Palace Hotel Hanoi?

Standard check-in time at Phoenix Palace Hotel Hanoi is 14:00-24:00 and check-out time is 12:00.

What amenities and services are available at Phoenix Palace Hotel Hanoi ?

Phoenix Palace Hotel Hanoi offer top amenities and services include Shuttle service.

Does Phoenix Palace Hotel Hanoi provide breakfast?

Yes, Breakfast is offered at Phoenix Palace Hotel Hanoi. Breakfast option(s): Western, Asian.

Can I bring my pet inside the Phoenix Palace Hotel Hanoi?

As much as we love pets, unfortunately, we are unable to accommodate them in Phoenix Palace Hotel Hanoi.

How far is the Phoenix Palace Hotel Hanoi from the closest airport?

The closest airport is Noi Bai International Airport, and it is about 41 mins from hotel by car (25.9 km).

Is airport shuttle service offered by Phoenix Palace Hotel Hanoi ?

Yes, at Phoenix Palace Hotel Hanoi, an airport shuttle is available. We suggest you call ahead to confirm details.

About This Property

Nearest AirportNoi Bai Intl. Airport
Distance to Airport27.08KM
Nearest Train StationHanoi Railway Station
Distance to Train Station1.21KM
Average Price FromAUD117
Hotel Star Rating4