185 Trích Sài, Quan Tay Ho, Hanoi, 100000, Vietnam
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Amenities
Public parking
Luggage storage
Taxi booking service
Wi-Fi in public areasFree
Cafe
24-hour front desk
Currency exchange
Express check-in and check-out
All Amenities
Property Description
At MOON West Lake Serviced Apartment, exceptional service and top-notch amenities create a memorable experience for guests.Complimentary internet access is available in the serviced apartment to ensure you stay connected during your visit.Arrange your trips to and from the airport using the serviced apartment's convenient transportation services booking. Amenities at taxi offered by MOON West Lake Serviced Apartment simplify the organization of your excursions, tourist activities, and other adventures in Hanoi. For guests with their own vehicle, parking facilities are provided. Continuously receive the support you require through front desk amenities such as luggage storage. Chilly nights become more delightful than balmy ones, as you snuggle near the serviced apartment's inviting hearth. Always look your best in your preferred attire with the dry cleaning service and laundry service provided at MOON West Lake Serviced Apartment. Craving relaxation? In-room amenities such as room service and daily housekeeping allow you to maximize your time spent inside the room. Accommodations come equipped with all the conveniences required for a restful night's slumber.A selection of rooms feature linen service, blackout curtains and air conditioning to ensure your comfort and convenience. A few accommodations in MOON West Lake Serviced Apartment incorporate separate living room and balcony or terrace into their architectural arrangement. A few chosen rooms are equipped with television and cable TV to ensure guest amusement.In certain rooms, the serviced apartment offers visitors access to a refrigerator, instant coffee and instant tea. In the serviced apartment, certain guest bathrooms come equipped with essential bathroom amenities, such as a hair dryer, toiletries, bathrobes and towels, ensuring a comfortable stay for guests. An additional advantage for guests is the executive lounge, which offers an outstandingly cozy and excellently furnished environment for relaxation. All adore a delightful cup of coffee! An on-site coffee shop ensures you can relish a cup of authentic, freshly-brewed coffee every morning -- or whenever you desire it.Allow your journey to be free from the pangs of hunger! On-site eateries offer delicious and accessible meal choices.
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8.4/10
Very Good
Good location good staff
All 109 Reviews
Surroundings
Airport: Noi Bai International Airport
(21.8 km)
Train: Hanoi Railway Station
(6.0 km)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies
8
JUNIOR SUITE LAKE VIEW
1 queen bed
Has window
Non-smoking
Air conditioning
Private bathroom
Lake view
Toothbrushes
Room Details
Check Availability
28
PENTHOUSE DUPLEX
2 bedrooms: 2 queen beds | 1 living room
60m² | Floor: 7
Has window
Non-smoking
Air conditioning
Private bathroom
Toothbrushes
Private toilet
Room Details
Check Availability
15
EXECUTIVE CITY VIEW
1 queen bed
Has window
Non-smoking
Air conditioning
Private bathroom
Toothbrushes
Private toilet
Room Details
Check Availability
29
DELUXE PART LAKE VIEW
1 queen bed
Has window
Non-smoking
Air conditioning
Private bathroom
City view
Toothbrushes
Room Details
Check Availability
18
STANDARD DOUBLE
1 queen bed
Has window
Non-smoking
Air conditioning
Private bathroom
Toothbrushes
Private toilet
Room Details
Check Availability
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Guest Reviews
8.4/10
Very Good
109 reviews
Verified Reviews
Cleanliness8.2
Amenities8.1
Location8.7
Service8.5
Average for similar properties in Hanoi
Most Mentioned
AI Summary
Guests appreciate the clean, comfortable rooms with daily cleaning service. The prime location near West Lake provides easy access to dining and shopping. The complete kitchen appliances and friendly staff enhance the stay.
KimAmy
May 25, 2025
Good location good staff
Guest User
May 17, 2025
Phòng rất chill
Translate
Bdor
May 1, 2025
The view is amazing. We took a room with a balcony and the hotel is safe. They came and cleaned our room, and we didn’t ask for anything, but I didn’t miss anything. Everything was tidy. We asked them to clean the balcony because it was dirty.
Original TextTranslation provided by Google
KENTO
April 29, 2025
The guy at the reception was very friendly and helpful!
Original TextTranslation provided by Google
Jacob
April 29, 2025
Unfortunately, the cleanliness, especially in the bathroom, left much to be desired.
Despite being told that the rooms were newly renovated, the bathroom appeared unhygienic — there was visible mold and numerous signs of wear and tear.
Additionally, we had to change rooms twice: once because we were assigned a room we had not booked, and a second time due to a lack of cleanliness.
Guest User
April 28, 2025
一般般,感覺不值
Translate
郭孟諺
April 25, 2025
Nice location
Original TextTranslation provided by Google
Guest User
April 24, 2025
The hotel is old and uncomfortable, it smells unpleasant, nothing more to say. No questions about the staff, they are polite, they helped with everything.
Original TextTranslation provided by Google
Services & Amenities
Most Popular Amenities
Public parking
Additional charge
Luggage storage
Taxi booking service
Wi-Fi in public areas
Free
Cafe
24-hour front desk
Currency exchange
Restaurant
Restaurant
More Amenities
Internet
Wi-Fi in public areas
Free
Parking
Public (not only for guests) is available On-site parking. Reservation not needed.
Public parking
Additional charge
Transportation
Taxi booking service
Front Desk Services
Luggage storage
Express check-in and check-out
Lockers available
Safe at front desk
VIP check-in service
Tour and ticket booking service
Currency exchange
24-hour front desk
Languages Spoken
Vietnamese
Food & Drink
Room service
Cafe
Public Areas
Elevator
Vending machines
Shared kitchen
Smoking area
No smoking in public areas
Cleaning Services
Dry cleaning
Clothes dryer
Laundry service (on-site)
Accessibility
Accessible rooms available
Stair-free main entrance
Safety & Security
Security personnel
Intruder alarm
CCTV in public areas
Fire extinguisher
Smoke detector
First aid kit
First aid room
Property Policies
Check-in and Check-out Times
Check-in: After 14:00
Check-out: Before 12:00
Front desk hours: 24/7
Child Policies
Children can stay in some rooms of this hotel.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cribs and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
Breakfast is available at the hotel. Please contact the hotel for details.
Age
Fee
Adult
Contact property
Additional breakfast fees are not included in the total and need to be paid at the property.
Pets
Pets are not allowed
Age Requirements
There is no age limit for checked in guests.
Paying at the Hotel
Property Description
Opened: 2022
Number of Rooms: 38
At MOON West Lake Serviced Apartment, exceptional service and top-notch amenities create a memorable experience for guests.Complimentary internet access is available in the serviced apartment to ensure you stay connected during your visit.Arrange your trips to and from the airport using the serviced apartment's convenient transportation services booking. Amenities at taxi offered by MOON West Lake Serviced Apartment simplify the organization of your excursions, tourist activities, and other adventures in Hanoi. For guests with their own vehicle, parking facilities are provided. Continuously receive the support you require through front desk amenities such as luggage storage. Chilly nights become more delightful than balmy ones, as you snuggle near the serviced apartment's inviting hearth. Always look your best in your preferred attire with the dry cleaning service and laundry service provided at MOON West Lake Serviced Apartment. Craving relaxation? In-room amenities such as room service and daily housekeeping allow you to maximize your time spent inside the room. Accommodations come equipped with all the conveniences required for a restful night's slumber.A selection of rooms feature linen service, blackout curtains and air conditioning to ensure your comfort and convenience. A few accommodations in MOON West Lake Serviced Apartment incorporate separate living room and balcony or terrace into their architectural arrangement. A few chosen rooms are equipped with television and cable TV to ensure guest amusement.In certain rooms, the serviced apartment offers visitors access to a refrigerator, instant coffee and instant tea. In the serviced apartment, certain guest bathrooms come equipped with essential bathroom amenities, such as a hair dryer, toiletries, bathrobes and towels, ensuring a comfortable stay for guests. An additional advantage for guests is the executive lounge, which offers an outstandingly cozy and excellently furnished environment for relaxation. All adore a delightful cup of coffee! An on-site coffee shop ensures you can relish a cup of authentic, freshly-brewed coffee every morning -- or whenever you desire it.Allow your journey to be free from the pangs of hunger! On-site eateries offer delicious and accessible meal choices.
Frequently Asked Questions
What is the cancellation policy for Moon West Lake - Serviced Apartment?
The cancellation policy for Moon West Lake - Serviced Apartment varies depending on the type of room and booking conditions.
What are the check-in and check-out times at Moon West Lake - Serviced Apartment?
Standard check-in time at Moon West Lake - Serviced Apartment is 14:00 and check-out time is 12:00.
Can I bring my pet inside the Moon West Lake - Serviced Apartment?
As much as we love pets, unfortunately, we are unable to accommodate them in Moon West Lake - Serviced Apartment.
Is there a restaurant at Moon West Lake - Serviced Apartment?
Except for the breakfast, there is no restaurant in Moon West Lake - Serviced Apartment. However, within short driving distance, you’ll have access to a wide variety of restaurants.
How far is the Moon West Lake - Serviced Apartment from the closest airport?
The closest airport is Noi Bai International Airport, and it is about 27 mins from hotel by car (21.8 km).