Hanoi Royal Palace Hotel 2

I had a good trip thank you

This time, I stayed here for two nights as I was traveling from Hanoi to Nha Trang to Hanoi to return home. I also stayed here in June 2024, and the staff were very kind, so I really like this hotel. It is also very convenient for accessing the Old Quarter and other areas, so I recommend it to first-time travelers to Hanoi.

The service is very warm. The hotel is old but clean.

I hadn't paid close attention when booking, but judging by the name (Royal Palace), an above-average price and photos of beautiful rooms, this hotel seemed like a good choice and the name does create expectations.. We received a warm welcome by friendly and helpful staff. But upon arrival in the room it quickly diminished. The room was almost completely filled by the bed. We then discovered a puddle of water next to the bed, which turned out to be caused by the minibar. View of the city, it turned out to be a view of a neighboring building two meters away. Bedding was damp and not clean, because we could not sleep in it, it was replaced. Television was turned on, but all channels gave a very poor picture due to noise. The next morning breakfast was also a disaster, there were only about ten tables, so we had to wait until someone had finished eating. Breakfast choice was also very limited. Furthermore, you first have to climb three flights of stairs to the elevator and from the elevator another flight of stairs to the correct floor. I'm not even going to talk about the poor finish etc. All in all it was a reason for us not to stay the t****th night for which we did not get the money back. We also did not accept the manager's offer for a "better" room. The condition of this hotel was too bad. I wouldn't stay there for free. There should actually be an arrangement that if there is misleading information, a (partial) refund should still be possible...