Ubuntu Homestay & Tours

The staff is friendly and cooperative, offering excellent service despite early check-ins. Guests appreciate the central location for convenience.

Absolutely Disgusting — Avoid at All Costs I’ve stayed in many hostels while traveling, but this was by far the worst experience I’ve ever had. If I could give zero stars, I would. We woke up at 4 AM covered in bed bugs. Not just a bite or two—covered. We immediately took photos and brought it to the staff's attention, expecting at least a basic level of accountability. Instead, we were met with nothing but rudeness, negligence, and outright dismissal. The bathrooms were filthy—grimy floors, overflowing trash bins, and a constant stench that made it unbearable to use the facilities. It was clear that cleaning is not a priority at this place. Despite having photographic proof of the bed bug infestation and the horrific conditions, the hostel flat-out refused to offer any refund or even a sincere apology. We lost a night of sleep, our money, and any sense of safety or hygiene. The staff were not only unhelpful, but shockingly hostile. Their attitude made it clear that complaints are not just unwelcome—they’re ignored. This place has no regard for guests' health, well-being, or basic decency. Do yourself a favor: stay anywhere else. A park bench would be cleaner and more hospitable than this disgrace of a hostel.

Horrendous- avoid Not only was this by far NOT the cheapest option, our experience was horrible. Room was disgusting, sheets had not been changed in what looked like weeks, pillows were practically none existent, bed caved in the middle, toilet leaking, no room what so ever for luggage (backpack), down the middle of a dirty alley way, no customer service. Got woken up at 11:30 pm on our second night demanding money after not seeing anyone at reception during our three day stay. Having an early night to be up at 5am, we were rudely woke up by staff. Felt uncomfortable and dirty the whole stay, would have booked elsewhere had we known and unfortunately couldn’t find another room or we wouldn’t have stayed at all. Only positive was the location, only a few minute walk to the centre, but the paper thin walls aren’t great if you’re wanting some sleep