Guest User
December 17, 2024
The location and various facilities were good,
but there was an issue regarding the reservation condition and the process was inconvenient.
When checking in on Trip, the price for 1 person and 2 people was the same,
and usually there is no price difference for 1 person and 2 people when booking a hotel,
so I made a reservation without distinction,
but here, they said that I was registered as 1 person and asked me to pay the difference of 1,500,000 VND.
They must have their own internal policy,
but they didn't consider the situation at all,
and it didn't seem like market practice,
and they applied it too rigidly.
I also think that the difference is excessive.
I think Trip should also describe in detail that such additional fees may occur.
It was a trip where I could have a good time, but I was very uncomfortable because I had to worry about this.
The location and various facilities were good.
But there was an issue regarding the condition of the reservation and it was uncomfortable in the process. When I checked in on Trip, the price for 1 person and 2 people were the same
Usually, there's no price difference between 1 and 2 people to book other hotels so
I made reservations without distinction.
They said that it is registered as one person there and they told me to pay additional 1,500,000 dong as the difference.
Thought it may have its own internal policy
The hotel does not even consider the situation at all.
I also don't think it's market practice and
They applied it too rigidly.
In addition the difference is judged to be excessive.
I think there should be a statement in detail that these additional charges may also occur on Trip.com.
It's a schedule where I could have a good time
but it was very inconvenient to pay attention to that matter.
It's a schedule where you can have a good time and go
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