Pan Pacific Hanoi

I got a room upgrade and had a great stay with a lake view. It was absolutely wonderful. I stayed at the Pan Pacific Hotel for two nights during my trip to Hanoi, and I'm leaving a review because I was so satisfied! The location is right next to West Lake, so it's quiet, and the view is incredible. The lake views are stunning as soon as you open your window, and the nighttime lights are quite beautiful. The bustling Old Quarter is about a 10-minute drive away. Taxi or Grab was a breeze. I stayed in a Premier Room, and it was spacious and comfortable. The bed was comfortable, the air conditioning worked well, and the bathroom had a separate bathtub and shower, which made for a relaxing stay. The amenities were all you'd expect from a luxury hotel, and the room was spotlessly clean. The breakfast exceeded my expectations! They had a good selection of Vietnamese and Western food, and there was a separate pho corner, so I ate there every day. The coffee was delicious, and the fruit was fresh. The staff were generally friendly and spoke English well, so I had no problems. The hotel pool was also clean, and I highly recommend the Summit Lounge bar. Drinking cocktails on the rooftop overlooking West Lake was truly awe-inspiring. One downside: The hotel building feels a bit dated. However, it's well-maintained, so it wasn't a major issue. I actually enjoyed the classic feel. ✅ Overall: I highly recommend this hotel for anyone looking for a quiet and relaxing stay! The rooms are clean, the service is friendly, the breakfast is delicious, and the lake view is stunning. I'd definitely stay here again next time I'm in Hanoi.

It is a big old hotel with all kinds of facilities. Enjoy the indoor swimming pool. Don't be afraid of rainy days. There is enough sunshine and you won't feel cramped. The breakfast food is rich and varied. But the failure is the service. Except for the bell boy who will take the initiative to help you, the staff are generally not enthusiastic and proactive. It's almost the same as AI. AI should be replaced in many years. It's very annoying for families with children to go out and swim on rainy days. Except for the indoor swimming pool, nothing else can attract me to come again next time. Although the hardware of the hotel room needs to be greatly improved, there is not enough hot water, the wash basin cover is aging, and the water can't reach it. It is often blocked. We have to use tools to open the drain! The bathroom is too high. It has been noted that there are children and an 85-year-old man. It is too dangerous to go in and out of the bathroom! (I stayed in another old city hotel. Their employees are very, very enthusiastic and polite. Although the bathtub is also high, they will arrange a low stool for them) So it is a big contrast. In short, the price is similar to that of the old city hotel. This service and quality, except for the attraction of the indoor swimming pool, there is nothing else! The place is remote. There is no place to go except the lake view.