Grand Hotel du Lac Hanoi

位置好，出行方便，服務一流

The room and the window view are very beautiful, and the location is good. The important attractions near the Sword Lake can be reached within 20 minutes on foot. The cathedral is next to it and you can see the rooftop bar. There are also problems. The street view room uses a bathtub, and there is a big problem with the drainage. There is serious water accumulation when taking a shower. The repairman does not speak English and has communication difficulties. People came twice, and the second time it took a long time to repair it, but it was only slightly better, and the fundamental problem was not solved. Because the reservation was full, I couldn't change the room, but at night a person who seemed to be in charge gave me a room card on another floor so that I could take a shower there first. Although it was troublesome, I accepted it. As a result, before I finished taking a shower, my friend sent me a message saying that the front desk urged me to return the room card. It was speechless. We said that this room should be temporarily closed for thorough repairs. The person in charge said they would. As a result, the next day because the flight was cancelled, I wanted to delay the check-out until 2 o'clock. The glasses girl at the front desk refused. I said that I would clean up and come to check out at 12:30. She said very strongly that she had to check out at 12 o'clock because the room was fully booked and needed to be cleaned (Ctrip clearly showed that there was a room that day), so did you not intend to repair the room and continue to sell it? The attitude of the female staff wearing glasses at the front desk is really puzzling. She can't solve the problem at all and only follows the rules! Big points deduction

Beautiful hotel, great friendly staff. Nice pool with a view. Great breakfasts with a beautiful view. Great location.

Facilities: hao 15% discount on spa services