Guest User
October 3, 2024
Environment: Near the Hoan Kiem Lake in the old town, you can walk to other attractions, and there are many foods downstairs.
Hygiene: The room is very clean and odorless.
Service: The service is professional and enthusiastic, and the overall English level of the hotel staff is very good. On the first day of check-in, the check-in staff in the front hall will send tea, hand towels and fruits to welcome you. The receptionist speaks very good English and is also very enthusiastic to explain the various benefits of the hotel. I didn't remember her name, so I gave her a thumbs up. I booked two nights. I woke up in the morning of the first night and asked the front desk if I could change the room, because the kitchen was upstairs from the room I lived in, and it was noisy very early in the morning. The front desk also quickly helped me change the room and upgraded our room. When I checked out, I also gave us two bags of coffee as a small gift, saying that I was sorry for the noisy feedback on the first night. Overall, it is a recommended hotel for tourism, and the experience is very good!
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