Hanoi Emerald Waters Hotel Valley

The accommodation impresses with a diverse breakfast selection, prime location near attractions, friendly and helpful staff, clean and comfortable rooms, and quiet, spacious rooms with comfortable beds and bathrooms.

We loved our time at Hanoi Emerald Waters Hotel Valley! The location was perfect—right in the city center, so we could walk everywhere. The room was clean, cozy, and very comfortable. The staff—Grace, Justin, Teddy, Henry, and Tom—were incredible! So friendly, polite, and always ready to help. They made our stay feel extra special. Great service, great price—highly recommend it

The hotel is located behind other buildings, and the entrance is accessed via a long corridor. This surrounds the hotel on all sides, meaning that essentially all windows face inward. The room was dark, with no access to natural sunlight. Our window was just 50 cm away from the wall of another building. Additionally, the room’s décor is also dark, dominated by black tones, which only enhances the sense of gloom. The bathroom lacks ventilation, which means all the moisture stays in the room, which itself has no proper window. The air conditioning is weak and noisy, leaving an unpleasant smell lingering in the room. The cleanliness level is mediocre, with a lot of dust, and the entire hotel requires a thorough renovation. The staff is friendly but speaks limited English and is unfortunately not very helpful. When we asked for restaurant recommendations, we didn’t receive any meaningful suggestions, only being told that there were many options. We also inquired about places to visit and similarly received no useful guidance. It gives the impression that they rely on memorized, generic phrases. At the end of our stay, when we waited for our bus, they made a 10 minute speech why we should rate them 10 and insisted on it very strongly. I do not recommend this place.