I can say confidently this is one of the best if not the best hotels given the price. Situated right beside the West Lake, with the breathtaking views that comes with it, Moon West Lake is near various amenities: a pharmacy, a few convenience stores, a whole multitudes of restaurants, cafes, roadside eateries.
The service and staff are also impeccable. Water is left for us at our door every day, even though we hung the ”do not disturb” sign at the door. During check-out, we had to pay for a couple bottles of water we bought from the lobby but they didn't have change, and the man kindly waived the charge.
All in all, as long as I am to visit Hanoi in the future, I will not stay anywhere else.
The decor was simple and tasteful. I had a small working corner, fast internet, and a soft mattress that helped me sleep well. The staff were always available via message and super responsive. It’s a quiet spot but still close to the action. Really enjoyed my time here.
The environment is OK, by the West Lake. But you don't have to stay unless necessary, the hygiene is very average! There are dead fish in the West Lake, nothing to see. It is recommended to stay one night on the way back
Pleasantly and positively surprised that hotel is comfortable, in a convenient location with a pharmacy, convenient shop, salon, dental and restaurants nearby. In fact, Lotte Mall Westlake and Westlake are not far at all. Although a short stopover for me, it was a comfortable night’s stay. Also equipped with toiletries, hairdryer, iron and ironing board, bath and face towels, bath mat, shower gel, shampoo etc Really good value for a good stay at a good location.
Rooms are quite big with big balcony. bed is comfortable. Kitchen is equipped with all necessary items. Nice location with nice restaurants nearby. Couple of mins from Old Quater.
On my next trip will definitely book again
My family and I had the pleasure of staying at this hotel for five days, and our experience was exceptional. From the moment we arrived, we were warmly welcomed by the receptionist, who went above and beyond to make our stay comfortable and enjoyable. What really stood out to us was the helpfulness of the staff, particularly the receptionist. She provided us with excellent recommendations for local restaurants and attractions, helped us book tours, and was always available to answer any questions we had. Her friendly and professional demeanor made us feel truly welcome and added a personal touch to our stay. I will always go back there anytime am in Hanoi.
32 reviews
8.1/10
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8.4/10
GGuest UserI can say confidently this is one of the best if not the best hotels given the price. Situated right beside the West Lake, with the breathtaking views that comes with it, Moon West Lake is near various amenities: a pharmacy, a few convenience stores, a whole multitudes of restaurants, cafes, roadside eateries.
The service and staff are also impeccable. Water is left for us at our door every day, even though we hung the ”do not disturb” sign at the door. During check-out, we had to pay for a couple bottles of water we bought from the lobby but they didn't have change, and the man kindly waived the charge.
All in all, as long as I am to visit Hanoi in the future, I will not stay anywhere else.
ААллаКQuite a decent guest house. The room had everything you needed, check-in and check-out were no problem. The location is also quite good. You can walk to Lotte Marta for the necessary purchases. Because the taxi prices here are not humane at all. In principle, the old city center is also not far away
AAvidASEANTravellerPleasantly and positively surprised that hotel is comfortable, in a convenient location with a pharmacy, convenient shop, salon, dental and restaurants nearby. In fact, Lotte Mall Westlake and Westlake are not far at all. Although a short stopover for me, it was a comfortable night’s stay. Also equipped with toiletries, hairdryer, iron and ironing board, bath and face towels, bath mat, shower gel, shampoo etc Really good value for a good stay at a good location.
ННаталья ПоспеховаСовременный отель, интерьеры в стиле хай-тек, приятная цветовая гамма. Большие окна обеспечивают прекрасный обзор Западного озера. Удобные кровати, качественная сантехника, лифт и ряд дополнительных услуг, включая трансфер в аэропорт. Доброжелательный персонал делает проживание в этом отеле особенно приятным/
Неподалёку находится цветочный рынок на Đ. Hoàng Hoa Thám, где можно приобрести прекрасные экземпляры цветов и деревьев
MMeinaishiVery large and beautiful room, the lake view looked beautiful.
It was a little shallow, but I was grateful that there was a bathtub.
I am satisfied with being able to stay very cheaply.
(I was surprised to leave my passport at the front desk until check-in 〜 check-out, but there seems to be such a custom in Vietnam!)
GGuest UserI had a wonderful experience! The price was a steal for the quality offered. The balcony was the perfect spot to relax and enjoy a peaceful afternoon. The room was well cleaned and the bed was incredibly comfortable, ensuring a restful night's sleep. Also very close to the center with a lively view of West Lake right outside. Overall, it was a fantastic experience, and I highly recommend it!
GGiaosuChuThe clerk is kind and can also ask for two cards. The interior of the room is very clean and the windows can directly enjoy the West Lake. Basically, the facilities are there, disposable items are also, as well as coffee and green tea.
铁铁木真ZHaThe environment is very good, the price is affordable, and I know to be close to the Chinese! The quality of service is also very good, and the Vietnamese beef and chicken soup noodles for breakfast are more delicious! Nourish your stomach, okay!
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