Hanoi Quan Ba Dinh 5-star Hotels

Great location, very clean, nice food. However the service is really bad. I had to request and explain many times to the receptionist as well as the room staffs to put the 2 single bed into a king size bed as per my booking requirement. However, they did not cooperate and try to find reason not to do it. It took almost an hour for them to make a decision to finally do it for me. Such a bad experience. As a regular biz traveller to Vietnam, this is my 1st time experience this kind of unprofessional service for an international brand hotel. Very disappointed. I hope you will improve it otherwise this would be my last visit to this hotel.

Had a fantastic stay at this hotel. The staff were super friendly and helpful! The room was spacious and comfortable. The hotel has excellent facilities including a well-equipped gym, a huge rooftop pool and pickle ball- a great way to escape the rainy season. We loved it so much that we plan to stay again when we come back to Hanoi. Everything was perfect!

A Truly Singaporean Experience I always stay at this hotel whenever I visit, and it never disappoints! From the moment you step in, it’s clear that this place is truly Singaporean at heart. The atmosphere captures the essence of Singapore, and you can feel the local culture woven into every aspect of the experience. One of the highlights of my stay is the food. The hotel offers a fantastic variety of local Singaporean dishes, making it the perfect place for anyone who craves authentic flavors. Whether it’s a hearty bowl of Laksa, tender Hainanese Chicken Rice, or the rich and flavorful Satay, there’s always something to satisfy your taste buds. The convenience of being able to indulge in these iconic dishes without having to leave the hotel is a huge plus! The service is impeccable—friendly, efficient, and always attentive to your needs. It feels like the staff genuinely care about providing a top-notch experience, and they go above and beyond to ensure you have everything you need. As for cleanliness, the hotel maintains the highest standards. The rooms and common areas are spotless, creating a welcoming and comfortable environment. You can really tell they put effort into making the space both functional and aesthetically pleasing. Overall, this hotel provides a perfect blend of local culture, outstanding service, and immaculate cleanliness. I highly recommend it for anyone wanting a truly Singaporean experience. Whether you're here for business or leisure, it’s an ideal choice!

Great service. Nice hotel. Great rooftop and views. The gym had a lot of equipment. The only downside is that it is some distances from the old quarter and a lot of the famous restaurants. That being said it is more peaceful. Due to its location, you will probably have to order a lot of cars back and forth. I would say it’s worth it if you aren’t staying in Vietnam for that long.

It was relatively clean, considering the area. The room felt a bit dated, but that's understandable as most places around here are quite old. The bathroom had a slight odor, but it wasn't too bad. Overall, it was still pretty good.

This hotel saved our Hanoi trip!! After experiencing something so terrible at our original hotel, we booked and checked in to Pan Pacific the same night. Thank God they had availability! As soon as we checked in, the reception staff were so lovely and offered us an upgrade. The room was beautiful and clean, with the view of the lake. Plenty of room for my little 1 year old to run around. Buffet breakfast ✔️ Plenty of options and different cuisines to choose from. Don't forget to go to the rooftop bar, especially at night. The view from the top is outstanding! You get greeted by the staff as soon as you exit the lift going up, a nice touch I must say. The swimming pool was also very clean. The staff there gave my little one a banana after a swim. It's the little things that count. Highly recommend this hotel. We were overall happy with our stay!

Highly recommended, the apartment is very well set up, the room is very clean, the breakfast is clean and rich! Especially the washing machine with drying function is so convenient. The kitchen is fully equipped with everything we want, the staff is friendly and professional. I would recommend staying here when visiting Hanoi!

The environment is first-class, the service attitude is very good, there are shops and restaurants downstairs, and there are cafes nearby, which is very convenient for family outings. Children also like it. The surrounding facilities are complete and the hygiene is very clean!

Nice room, location is also quite convenient, But the room is dirty, the bathroom does not have enough personal items

On a recent trip to Hanoi, my stay at the King's Ensemble SPA Hotel was absolutely fantastic! The hotel is housed in an old French colonial building, exuding a strong Indochinese charm, and looks incredibly captivating from the outside. Stepping into the lobby, the exquisite decor immediately caught my eye, giving it a very stylish and sophisticated feel. I booked a windowless room and was initially worried it might feel a bit claustrophobic, but to my surprise, the room was impeccably clean with no hint of dampness or musty odors whatsoever, making for a very comfortable stay. The TV was a Samsung with excellent picture quality, perfect for relaxing and watching shows in the evening. The service from the staff here is simply outstanding. From the front desk to the restaurant, everyone spoke excellent English, making communication seamless. The restaurant even had staff who spoke Chinese, which was a thoughtful touch. We arrived quite early, and since there was an available room, the staff kindly allowed us to check in early. Initially, I had a bit of trouble figuring out how to use the hot water tap, and they immediately dispatched a technician to assist me – their efficiency was impressive! You absolutely *must* visit the sky bar on the hotel's top floor! The views are incredible, offering stunning panoramic cityscapes. What's more, the prices are very reasonable. Enjoying a drink while feeling the evening breeze up there is pure bliss. Breakfast was also excellent, with a special menu each day, and I left feeling very satisfied. The hotel's location is also incredibly convenient, right by Hoan Kiem Lake. It's very close to the Old Quarter and the 36 Streets, all within easy walking distance. Right next door is a popular beef noodle shop, and just a short stroll away are the famous Uniqlo flagship store in a historic building and St. Joseph's Cathedral, making it incredibly convenient for dining, shopping, and sightseeing. Overall, my stay at King's Ensemble SPA Hotel was truly exceptional. Next time I visit Hanoi, I will definitely choose to stay here again!