Hangzhou Qiyue Westlake Songyin Hotel Reviews

Stayed for a night, great service from XiaoYan & XiaoCheng! They upgraded my room for free and help me with my heavy luggages! Room is clean and comfortable. The location of the hotel is also amazing, walking distance to the malls and famous West Lake. Restaurant staffs and security guard were nice and helpful too! Will come back again!

The hotel was under construction. I had to enter through an area that looked like the kitchen. No kind of luggage help provided, and the hotel didn't even tell me about the construction. My AC didn't work. They don't provide me help or a room change (it seems that they expected I sleep in this incredibly hot weather without AC ...). I had to manage all through Trip. And when I woke up, the AC was broken again! Heat air in this city? With this heat and humidity? Incredible ... not the best service at all. The front desk didn't even know what an international visa looks like. I understand you don't speak English (my Chinese is the worst). But if you accept international guests, at least know the basics. It's very frustrating to do others job. And the shower has this disgusting thing. Seriously, very sad experience in Hangzhou 😢😢😢

Location is very good and the decoration of the hotel is nice

Located right beside the mall entrance, but for travelling around have to go via underpass as there are no pedestrain crossing. Room was not that big but sufficient for a short stay. Clean and modern design. Soundprood was bad and can hear door opening/closing/ppl walking.

Nice location

Pls don't book this hotel, it is not just bad but is the worst. Can you believe that the room doesn't have air cond at all. The end when I mentioned to the person "oh, you need to inform us when your room air-cond doesn't work". The services are really speechless, the end I saw comments from xhc mentioned that it needs to sign up like a yearly package then only have air cond services provided. That's why a lot of ppl open the door because the room cannot open windows at all. . The most important thing is when you bath the water will flood！！！ You cannot use their tower to control the water, what you can do is use your own town on the floor and request you bath nearby the wall. Why not just request clients don't bath le? Walao! They are unable to provide any of the best solutions way. The good comment is the cleaner aunty services are good and breakfast is quite okay also.

At room was a sauna but doesn’t work, in hotel for this money must work everything.

Location is great, everything else is terrible.

Nice location, clean and friendly

Nice hotel good location

The environment is very good. The service of Xiao Deng and Xiao Chen at the front desk of the hotel is very good and very enthusiastic. I like it. It is very close to the West Lake, but the weather is very cold recently. You need to wear thick clothes when going out. Friends who like it can refer to it. I am satisfied. !

Several of our friends were traveling together, so it was very convenient to stay here. The two waiters at the front desk, Xiao Chen and Xiao Xiang, provided very good service. It was also very convenient to travel. The location is great, and it is very good. The price/performance ratio is good!

The hotel environment is very good, the weather is good, it is very good to visit the West Lake scenic area, and it is nearby the in77 shopping mall, which is very convenient for shopping and strolling. The service of Xiao Deng and Xiao Chen at the front desk is very good. I like them and they are very enthusiastic. I will come again next time. Friends who like it can refer to it!

The environment is very good. You can see the West Lake from the breakfast place on the seventh floor. It is very close to the West Lake and only takes seven or eight minutes to get there. There are shopping malls nearby and it is convenient for shopping. The service of the two young ladies, Xiao Chen and Xiao Deng at the front desk is also very good. Thumbs up. This hotel will be my first choice next time I come to Hangzhou! ! ! !