Jinjiang Metropolo West Lake Cultural Square Subway Station Hangzhou Hotel Reviews

Response from Property: Dear Sir/Madam：Thank you for taking the time to share your feedback about your recent stay with us. We are deeply sorry to hear that you did not have a pleasant experience during your stay.We take all guest complaints seriously and apologize that the smell of cigarettes was prevalent in your room. It is unacceptable that there were cigarette ashes under the bedside table, and we will ensure that this issue is addressed immediately.Additionally, we are surprised to hear that the entire building smelled of cigarettes, as we have strict non-smoking policies in place throughout our hotel. If this

Response from Property: Jinjiang Metropolo Hotel is located in a prosperous section of the city and is a stone's throw away from the West Lake. It is within walking distance of the West Lake Cultural Plaza Intime, where various delicious restaurants are located, making it convenient for tourists and business guests to travel. Continuous innovation and continuous improvement of service quality are our unremitting goals, and being able to bring pleasure and enjoyment to our guests is our service tenet. Looking forward to your visit again!

Response from Property: The hotel strives to provide each guest with the most thoughtful and meticulous service, and to bring every guest a valuable experience. Hangzhou West Lake Cultural Plaza Hotel, Jinjiang Capital City, is a young and dynamic hotel that showcases the unique charm of the hotel to guests with its simple style and warm and considerate service. Encouragement from guests is the greatest support and encouragement for the hotel. We will serve every guest with care and look forward to meeting you next time

Response from Property: 尊敬的賓客： 非常高興從您的留言中得知給您留下如此美好的印象， 希望您未來可以繼續關注錦江都城酒店杭州西湖店，熱忱期待您的再次光臨！

Response from Property: 尊敬的客人，您好！非常感謝您選擇我們的酒店，並抽出寶貴時間給予我們反饋。我們深知您對酒店的期望，對於您提到的幾點意見，我們深感重視，並會認真對待。1.關於設施方面，我們承認空調效果有待提升。我們會盡快對空調系統進行檢查和維護，以確保每位客人都能享受到舒適的環境。2.衞生方面:我們一直致力於保持高標準的清潔度。您的認可讓我們倍感欣慰，我們會繼續努力，確保每一個角落都乾淨整潔。3.環境方面:我們理解您對特色和價格的期待。未來，我們將努力提升酒店的整體氛圍，增加一些獨特的元素，同時也會關注市場價格，力求為您提供更具性價比的服務。4.服務方面，我們非常抱歉讓您感到服務不夠熱情。我們會加強對員工的服務培訓，確保每位員工都能以熱情、周到的態度為您服務。再次感謝您的反饋，您的意見對我們至關重要。期待您再次光臨，我們將竭誠為您服務。祝您生活愉快！

Response from Property: I am so excited to see the simple and profound praise from the guests, and they also recognize our service so much~ We at the hotel strive to provide the most considerate and meticulous service to every guest, and bring a super value experience to every guest. This hotel is a young and vibrant hotel, showing the unique charm of the hotel to guests with a simple style and warm and considerate service. The encouragement from the guests is the greatest support and encouragement for the hotel. We will serve every family member attentively and look forward to meeting you next time!

Response from Property: 尊敬的賓客： 感謝您入住酒店並分享， 很高興酒店的每一個環節都得到您的認可， 通過您細緻入微的描述， 可以感受到這次旅程給您帶來的幸福感， 這是我們服務者一直追求的， 這也將成為我們繼續努力、不斷進取的動力， 期待下次為您服務！

Response from Property: Hotel response: Dear guest, thank you very much for choosing our hotel and taking the time to share your stay experience. We are deeply sorry for the problems you encountered during your stay and thank you for your understanding and support. Regarding the room hygiene issue you mentioned, we are deeply sorry for leaving you with an unclean impression. We always regard the cleanliness of the guest rooms as a top priority and strictly abide by the hygiene standards and operating procedures. In response to your feedback, we will immediately conduct a thorough inspection and retrain the relevant staff to ensure that similar situations do not occur again. At the same time, we will also strengthen daily supervision and management to ensure that the hygiene quality of the guest rooms always meets the standards. Thank you for your valuable comments. We will continue to work hard to improve the quality of our service and bring you a more comfortable and satisfactory stay experience. If you have any other questions or suggestions, please feel free to contact us. We will serve you wholeheartedly and wish you a happy life!

Response from Property: Dear guest: Hello! Thank you very much for your stay and praise! I am very happy to bring you a wonderful time. Your praise has given the hotel great encouragement and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back and experience again, and wish you a happy life!

Response from Property: 尊敬的賓客： 您好！ 非常感謝您的入住與讚賞！很高興能為您的出遊帶來美好的時光。您的讚賞給予酒店很大的鼓舞， 也是我們進步的動力， 我們會繼續保持熱忱， 致力讓每一位賓客享有賓至如歸的入住感受， 熱切期待您的再次光臨！ 歡迎您再回來體驗， 祝生活愉快！

Response from Property: Dear guest, thank you very much for visiting our hotel: Hello! Thank you very much for choosing to stay at Jinjiang Metropolo Hangzhou West Lake Culture Square Subway Station and sharing your stay experience. I was really moved by your comments. I am glad that the hotel can bring you a good time during your trip. Your praise really gives us great encouragement. We will definitely do better and strive to provide every guest with a home-like stay experience~ Welcome to come home often to have a good review, we will continue to work hard to live up to your praise. Thank you again for your affirmation of the hotel, looking forward to visiting again, and wish you a pleasant journey!

Response from Property: Dear guest, hello, thank you for your evaluation of our hotel! We are glad to hear that you are satisfied with our location and facilities. Regarding the camera you mentioned, should it be the photo you uploaded? Your photo should have a history. We ensure that all If you have any other suggestions or questions, please feel free to contact us. We will serve you wholeheartedly. Thank you again for your feedback. Welcome to visit again and wish you a happy life.

Response from Property: 看到客官簡單而又深厚的好評真的是好激動呢，而且還這麼認可我們的服務~酒店的我們求為每位客官提供最為貼心細緻的服務， 為每位客官帶來超值的體驗。本酒店是一個富有年輕活力的酒店， 以簡約的風格、温馨體貼的服務向客官展示酒店的獨特魅力。客官的鼓勵是對酒店最大的支持和鼓勵， 我們會用心服務好每一位家人， 期待和您的下次相遇

Response from Property: Dear guest: Thank you very much for choosing our exquisite business room and giving a positive evaluation of our transportation and geographical location. We are very happy to provide you with convenient travel options and comfortable accommodation. Regarding the question you mentioned that pure tourism is a bit far from the city, I don’t know if you are a little wrong, haha, hehe 😁, our hotel is located in the Wulin West Lake business district in Hangzhou, very close to the West Lake scenic area, but the subway you mentioned is very convenient, which is indeed a big advantage for us. The subway network covers a wide range and can quickly take you to various attractions and business centers. Thank you again for your stay experience. If you have any other suggestions or needs, please feel free to contact us. Looking forward to your visit again! I wish you a happy life.