Jinjiang Metropolis Hotel (Hangzhou West Lake Cultural Square Subway Station Branch) Guest Reviews
4.5/5
Good
658 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.5
Service4.6
Cleanliness4.5
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All reviews(658)
Positive reviews(630)
Reviews with photos/video(108)
Easy to get around(126)
Convenient location(110)
Close to metro(80)
Classy environment(42)
Friendly front desk staff(28)
Delicious breakfast(25)
Large rooms(19)
Stayed multiple times(7)
Negative reviews(28)
Guest User
Fashion Business Room
Stayed in Jul 2024
Couples
1 review
1.2/5
Posted on Sep 2, 2024
The hotel smells really bad specially like cigarettes, We found cigarette ashes under the bedside table as you can see in the photo, we requested a new room and we found out that the whole building smelled the same, because they allow the other guess to smoke inside the rooms, the hotel and the rooms it looks like the photos but very old and dirty, we stay three days and they never changed the sheets.
Response from Property: Dear Sir/Madam:Thank you for taking the time to share your feedback about your recent stay with us. We are deeply sorry to hear that you did not have a pleasant experience during your stay.We take all guest complaints seriously and apologize that the smell of cigarettes was prevalent in your room. It is unacceptable that there were cigarette ashes under the bedside table, and we will ensure that this issue is addressed immediately.Additionally, we are surprised to hear that the entire building smelled of cigarettes, as we have strict non-smoking policies in place throughout our hotel. If this
sarahlauuu
Boutique Twin Room
Stayed in Oct 2024
Family
6 review
4.5/5
Great
Posted on Feb 19, 2025
For this price, pretty good… location good. Near to metro. Just that amenities a little bit old
everything was good! near metro station, easy to reach. Clean room, and all worked well
Response from Property: Jinjiang Metropolo Hotel is located in a prosperous section of the city and is a stone's throw away from the West Lake. It is within walking distance of the West Lake Cultural Plaza Intime, where various delicious restaurants are located, making it convenient for tourists and business guests to travel. Continuous innovation and continuous improvement of service quality are our unremitting goals, and being able to bring pleasure and enjoyment to our guests is our service tenet. Looking forward to your visit again!
Rancor
Fashion Business Room
Stayed in Jan 2023
Solo travelers
36 review
4.0/5
Very Good
Posted on Mar 27, 2023
decent hotel. Clean, warm and comfortable
Response from Property: The hotel strives to provide each guest with the most thoughtful and meticulous service, and to bring every guest a valuable experience. Hangzhou West Lake Cultural Plaza Hotel, Jinjiang Capital City, is a young and dynamic hotel that showcases the unique charm of the hotel to guests with its simple style and warm and considerate service. Encouragement from guests is the greatest support and encouragement for the hotel. We will serve every guest with care and look forward to meeting you next time
Guest User
Fashionable Twin Room
Stayed in Feb 2025
Travel with friends
28 review
5.0/5
Outstanding
Posted on Mar 6, 2025
It's great. The room facilities, sanitary conditions and service attitude are all very good. The breakfast is also very rich, especially the matcha cake, which suits my taste very well. It is not too sweet and very delicious. There is free parking space. The hotel is close to the bus stop and subway station, so it is very convenient to travel.
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6/9
Response from Property: Thank you for staying at the hotel and sharing. I am glad that every aspect of the hotel has been recognized by you. Through your meticulous description, I can feel the happiness brought to you by this trip. This is what we service providers have always pursued. This will also become our motivation to continue working hard and making progress. I look forward to serving you next time.
Shanshirili
Fashion Business Room
Stayed in Jan 2025
Business travelers
14 review
5.0/5
Outstanding
Posted on Feb 25, 2025
The location is very good, just three or four minutes walk to the West Lake Cultural Square subway station. The hotel may be a little old, but it doesn't matter. The service is still online and it is relatively quiet to sleep at night. Hangzhou's plum blossoms have recently bloomed. Xixi and the Botanical Garden are both very suitable for viewing plum blossoms, but the temperature difference is a bit large coming from Guangdong, so you should pay attention to keeping warm
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for staying in the hotel and sharing. I am glad that every aspect of the hotel has been recognized by you. Through your meticulous description, you can feel the happiness this journey has brought to you. This is our service provider What we have been pursuing will also become the driving force for us to continue to work hard and make progress. We look forward to serving you next time!
Guest User
Fashion Business Room
Stayed in Jan 2025
Travel with friends
29 review
5.0/5
Outstanding
Posted on Feb 22, 2025
Hygiene: Clean and hygienic, large room, the front desk lady also helped to upgrade for free, good service
Original TextTranslated by Google
Response from Property: Dear, I am really excited to see the simple and profound praise from the guests, and I am so impressed by their recognition of our service. We at the hotel strive to provide the most considerate and meticulous service to every guest, and bring a super value experience to every guest. This hotel is a young and vibrant hotel, showing the unique charm of the hotel to guests with a simple style and warm and considerate service. The encouragement from the guests is the greatest support and encouragement to the hotel. We will serve every family member attentively and look forward to meeting you next time.
Anonymous User
Fashionable Twin Room
Stayed in Jan 2025
Family
1 review
5.0/5
Outstanding
Posted on Feb 13, 2025
The hotel facilities are new, very clean, and the location is very good. It is convenient to go anywhere in Hangzhou! The price is favorable, the waiter has a good service attitude, and he also gave me a breakfast. Like 👍
Original TextTranslated by Google
Response from Property: 看到客官簡單而又深厚的好評真的是好激動呢,而且還這麼認可我們的服務~酒店的我們求為每位客官提供最為貼心細緻的服務, 為每位客官帶來超值的體驗。本酒店是一個富有年輕活力的酒店, 以簡約的風格、温馨體貼的服務向客官展示酒店的獨特魅力。客官的鼓勵是對酒店最大的支持和鼓勵, 我們會用心服務好每一位家人, 期待和您的下次相遇
Guest User
Fashion Business Room
Stayed in Dec 2024
Business travelers
24 review
4.5/5
Great
Posted on Feb 19, 2025
The location is excellent, near the subway station, the bed is very comfortable, the facilities are complete, there are restaurants near the hotel, the sanitary environment is very good, not far from Wulin Square, but it was too late when I arrived
Original TextTranslated by Google
Response from Property: Dear, I am really excited to see the simple and profound praise from the guests, and I am so impressed by their recognition of our service. We at the hotel strive to provide the most considerate and meticulous service to every guest, and bring a super value experience to every guest. This hotel is a young and vibrant hotel, showing the unique charm of the hotel to guests with a simple style and warm and considerate service. The encouragement from the guests is the greatest support and encouragement to the hotel. We will serve every family member attentively and look forward to meeting you next time.
민경 ❤️
Fashionable Twin Room
Stayed in Nov 2024
Other
2 review
4.2/5
Very Good
Posted on Dec 28, 2024
I came here from Hangzhou. The hotel is very OK, the staff is very enthusiastic, there are many restaurants around. Next time I have a chance to come here, I will book this hotel again.
Original TextTranslated by Google
Response from Property: Dear guest: I am very happy to learn from your message that you have left such a good impression. I hope you can continue to pay attention to Jinjiang Metropolo Hotel Hangzhou West Lake in the future and warmly look forward to your visit again!
Anonymous User
Fashionable Twin Room
Stayed in Nov 2024
Solo travelers
20 review
3.5/5
Posted on Dec 20, 2024
Facilities: The hotel facilities are quite complete, and the air conditioning effect is average.
Hygiene: The hygiene is good, nothing special.
Environment: The environment is generally not special, and the price is not special.
Service: There is no service that does not feel warm.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for choosing our hotel and taking the time to give us your feedback. We are fully aware of your expectations for the hotel. We attach great importance to the opinions you mentioned and will take them seriously. 1. Regarding facilities, we admit that the air conditioning effect needs to be improved. We will inspect and maintain the air conditioning system as soon as possible to ensure that every guest can enjoy a comfortable environment. 2. Hygiene: We are always committed to maintaining high standards of cleanliness. We are very pleased with your recognition and we will continue to work hard to ensure that every corner is clean and tidy. 3. Environment: We understand your expectations for features and prices. In the future, we will strive to improve the overall atmosphere of the hotel, add some unique elements, and also pay attention to market prices, striving to provide you with more cost-effective services. 4. Regarding service, we are very sorry that you felt that the service was not enthusiastic enough. We will strengthen service training for our employees to ensure that every employee can serve you with enthusiasm and thoughtful attitude. Thank you again for your feedback, your opinion is very important to us. We look forward to seeing you again and we will serve you wholeheartedly. I wish you a happy life!
Guest User
Fashionable Twin Room
Stayed in Oct 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Nov 11, 2024
The hotel is in a very good location, close to the Grand Canal and the subway entrance. The surrounding environment is beautiful, the service is good, the buffet breakfast is affordable, and the overall cost performance is very high. I will come again next time
Original TextTranslated by Google
Response from Property: I am so excited to see the simple and profound praise from the guests, and they also recognize our service so much~ We at the hotel strive to provide the most considerate and meticulous service to every guest, and bring a super value experience to every guest. This hotel is a young and vibrant hotel, showing the unique charm of the hotel to guests with a simple style and warm and considerate service. The encouragement from the guests is the greatest support and encouragement for the hotel. We will serve every family member attentively and look forward to meeting you next time!
Guest User
Featured Business Room
Stayed in Nov 2024
Business travelers
6 review
5.0/5
Outstanding
Posted on Dec 14, 2024
Convenient transportation, thoughtful service and complete facilities.
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for staying in the hotel and sharing. I am glad that every aspect of the hotel has been recognized by you. Through your meticulous description, you can feel the happiness this journey has brought to you. This is our service provider What we have been pursuing will also become the driving force for us to continue to work hard and make progress. We look forward to serving you next time!
Guest User
Fashionable Twin Room
Stayed in Feb 2025
Business travelers
20 review
5.0/5
Outstanding
Posted on Mar 3, 2025
Located 300 meters from the West Lake Cultural Square subway station, it is very convenient for travel. The hotel has a 24-hour front desk and the service is thoughtful and enthusiastic. It was a very satisfactory accommodation experience. I will come again next time
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your stay and praise! I am very happy to bring you a wonderful time. Your praise has given the hotel great encouragement and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back and experience again, and wish you a happy life!
Guest User
Fashion Business Room
Stayed in Jan 2025
Couples
7 review
5.0/5
Outstanding
Posted on Feb 27, 2025
The store is very large, the environment is really nice, and the prices are really not expensive! Go for it!
Original TextTranslated by Google
Response from Property: Dear, I am really excited to see the simple yet profound praise from the guests, and I am so moved that they recognize our service. We at the hotel strive to provide the most considerate and meticulous service to every guest and bring every guest a super value experience. This hotel is a young and vibrant hotel, showing its unique charm to guests with its simple style and warm and considerate service. Your encouragement is the greatest support and encouragement to the hotel. We will serve every family member with our heart and look forward to meeting you next time!