Four Seasons Hotel Hangzhou at West Lake
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Hangzhou
Four Seasons Hotel Hangzhou at West Lake
2024 Global 100 - Luxury Hotels
No.5 Lingyin Road, Xihu District, Hangzhou, Zhejiang, 310013, China
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The Four Seasons Hotel Hangzhou at West Lake, nestled in the northwest corner of West Lake, overlooks the hills in the distance. Guests staying here may enjoy the "Breeze-ruffled Lotus at Quyuan Garden", view "Yue Fei's Tomb in Dwelling Sunglow", and search the "Dreams at Beishan Street". The hotel is also within walking distance to the site of “Impression West Lake Show - Enduring Memories of Hangzhou". Show More
We Price Match
Last booked 2 hrs ago
Highlights
Free parking
Ideal location
Delicious breakfast
Sparkling clean
Airport drop-off availableShow More
Amenities
Station pick-up service
Taxi booking service
Languages spoken at front desk
Priority airport drop-off
Station drop-off service
Currency exchange
Priority airport pick-up
Bicycle rental
All Amenities
Property Description
The Four Seasons Hotel Hangzhou at West Lake, nestled in the northwest corner of West Lake, overlooks the hills in the distance. Guests staying here may enjoy the "Breeze-ruffled Lotus at Quyuan Garden", view "Yue Fei's Tomb in Dwelling Sunglow", and search the "Dreams at Beishan Street". The hotel is also within walking distance to the site of “Impression West Lake Show - Enduring Memories of Hangzhou".
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4.7/5
OutstandingFacilities: Good
Hygiene: Clean
Environment: Elegant
Service: Thoughtful
All 605 Reviews
Surroundings
Metro: Huanglong Sports Center
(2.4 km)
Metro: Gudang
(3.0 km)
Airport: Hangzhou Xiaoshan International Airport
(34.4 km)
Airport: Deqing Moganshan Airport
(37.2 km)
Train: Hangzhou Railway Station
(7.6 km)
Train: Hangzhou East Railway Station
(12.5 km)
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Rooms
Guest Reviews
Services & Amenities
Policies
8
Premier Garden View Room King Bed
1 King bed
73m² | Floor: 1-2
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
6
Lotus Suite
1 King bed
120m² | Floor: 2
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
8
Guestroom - Garden-View (Double bed)
1 Queen bed
63m² | Floor: 1-2
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
7
Royal West Lake Suite
1 King bed
130m² | Floor: 1
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
7
Guestroom - Courtyard-View (Queen bed)
1 Queen bed
60m² | Floor: 1
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
7
Garden View Room King Bed
1 King bed
63m² | Floor: 1-2
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
8
Premier Garden View Room Two Double Beds
2 Double bed
73m² | Floor: 1-2
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
9
Guestroom - Courtyard-View
1 Queen bed
80m² | Floor: 1
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
7
Guestroom - Garden-View, Courtyard-View (Double bed)
1 Queen bed
73m² | Floor: 1
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
8
Three-Bedroom Mansion
Bedroom 1:3 Queen bed
920m² | Floor: B1,1-2
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
6
Garden View Room Two Double Beds
2 Double bed
63m² | Floor: 2
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
4
One-Bedroom Villa With Private Pool
1 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
7
Guestroom - Garden-View (2 Beds)
2 Double bed
63m² | Floor: 1-2
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
7
Lagoon Suite
1 King bed
130m² | Floor: 1
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
5
Panorama Garden View Room
1 King bed
80m² | Floor: 1-2
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
8
Themed Room - Courtyard-View
1 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
9
West Lake Suite
1 King bed
140m² | Floor: 1
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
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Guest Reviews
4.7/5
Outstanding
605 reviews
Verified Reviews- Cleanliness4.8
- Amenities4.6
- Location4.8
- Service4.7
Average for similar properties in Hangzhou
Guest User
February 26, 2025
四季的服務很貼心，我們到的當天由於拍照有點凍到了，四季酒店立馬準備了薑茶驅寒.很贊
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tongzhongping
February 24, 2025
西湖風景區核心位置，花園式酒店；環境、景色無可挑剔；正好梅花盛開，花園美不勝收；服務也很好。個人以為，房間雖大，但隔斷太多，反而變小了，也不通透……
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Anonymous User
February 23, 2025
這次來很多服務細節都提升了，舒心之旅，有空再來，床品很舒服
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Youlanqingfeng
February 21, 2025
性價比不高，沒有達到體驗預期
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Guest User
February 20, 2025
This is an old hotel. I came to Hangzhou to experience it. I stayed in a deluxe garden view king room. Because of two children, one of whom is an adult, they were supposed to charge 250 yuan per night, but after communication with Ctrip, they waived it. The room facilities are a bit old. But they are well maintained. I accidentally found that the sofa is a sofa bed that can be pulled out. There is a different view in the hotel. Although it is not as big as the western suburbs of Shanghai, it also has a unique Jiangnan charm. Jinsha Restaurant is well received and very good. It's just a little expensive. The biggest disadvantage is that the TV is too old, but the hotel also said that it will be updated. In short, this view, this service and this hotel are still worth recommending.
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Guest User
February 17, 2025
Booked 2 rooms, one for pets. The room is carpeted. There is obvious fluff, maybe it was not vacuumed carefully. Old hotel, the room facilities are old, retro. The courtyard room is also a bit deceptive, not consistent with the hotel room photos. This is not good! ! ! ! ! Chinese food is good. The environment outside is also good. It is also close to the West Lake! ! ! It is also very convenient to go to Lingyin Temple. The bus stop is just across the road! ! !
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Guest User
February 16, 2025
This is my second time staying here. The service is still good. However, although I clearly booked a room with breakfast included, I was told that it was not included when I checked in, which delayed my check-in a bit. In particular, the room arrangement was not as ideal as before. It was a pity and I was a bit disappointed. Will you come again next time if there is no terrace? Maybe I should think about it.
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Picuirounen
February 15, 2025
入住期間，除了房間，還體驗了機場接機、餐廳午餐、搖擼船、旅拍，整體服務是到位的，特別是入住時推着載滿玩具的小車，給小朋友挑選，有被驚喜到。硬件上:定的是有園林景觀的房間，建議綠植維護再美觀一些，現狀雜亂。體驗上:贈送的旅拍，現場沒有一開始向家人説明衹贈送3張，因為主要是長輩在拍，長輩反饋最後才被告知，感覺不愉快。另，搖擼船的體驗真的很好，船伕講解生動，還被了熱茶點心，長者和小朋友都給了滿分。食品上:早餐和散點午餐的出品讓人滿意，特別是提拉米蘇，是經理給小朋友的小"福利"，沒想到出乎意料的美味。最後，希望酒店能主動反饋杭州的櫻花訊息哦，期待有別樣景緻時，能重返～
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Guest User
February 14, 2025
Facilities: Good
Hygiene: Clean
Environment: Elegant
Service: Thoughtful
Original TextTranslation provided by Google
Services & Amenities
Popular Amenities for China Travel
Station pick-up service
Additional charge
Taxi booking service
Languages spoken at front desk
Priority airport drop-off
Additional charge
Station drop-off service
Additional charge
Currency exchange
Priority airport pick-up
Bicycle rental
Spa
Hiking
Restaurant
Parking
Free
Wi-Fi in public areas
Free
Multi-function room
Cafe
Luggage storage
Conference room
Tour and ticket booking service
Playground
Laundry room
Massage room
Indoor swimming pool
Free
Gym
Childcare service
Business center
24-hour front desk
Spa
Restaurant
Multi-function room
Conference room
Playground
Indoor swimming pool
Gym
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in public areas
Free
Indoor swimming pool
Heated pool
Parking
Parking is available On-site parking.
Parking
Free
Transportation
Station pick-up service
Additional charge
Taxi booking service
Priority airport drop-off
Additional charge
Station drop-off service
Additional charge
Priority airport pick-up
Bicycle rental
Business Services
Multi-function room
Fax/copying service
Free
Conference room
Postal service
Multimedia display system
Wedding service
Business center
Front Desk Services
Currency exchange
Luggage storage
Tour and ticket booking service
Safe at front desk
Wake-up call
Bellhop
VIP check-in service
Electronic ID reader for check-in
Lockers available
Express check-in and check-out
Concierge service
24-hour front desk
Languages Spoken
English
Chinese
Food & Drink
Lobby bar
Cafe
Room service
Public Areas
Garden
PA and sound system
Gift shop
No smoking in public areas
ATM
Non-smoking floor
BBQ
Ventilation system
Elevator
Humidifier
Health & Wellness
Spa
Body care
Hiking
Yoga session
Haircuts
Massage room
Hair and beauty salon
Gym
Foot bath
Activities
Table soccer
Gaming area
Cleaning Services
Clothes steamer
Dry cleaning
Ironing service
Laundry room
Laundry service (on-site)
Facilities for Children
Children's meals available
Stroller
Children's toys
Children's slippers
Children's bathrobes
Playground
Children's toothbrushes
Books and videos for kids
Kids' board games/puzzles
Childcare service
Accessibility
Wheelchairs available
Accessible rooms available
Stair-free main entrance
Handrails on stairs
Safety & Security
Fire alarm
CCTV in public areas
Intruder alarm
Smoke detector
Security personnel
Fire extinguisher
Keycard entry system
First aid kit
Property Policies
Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 12:00
Front desk hours: 24/7
Guests Accepted
Guests from all countries/regions are welcome at this property
Child Policies
Children of all ages are welcome at this property.
Children between 0 and 17 years old can stay for free if no extra bed is needed.
Cribs and Extra Beds
For all room types, cribs and extra beds can be added.
Fees for extra beds and cribs are not included in the total and must be paid at the hotel.
| Age | Fee |
|---|---|
Children 2 years old and under | Free Extra crib: Free |
Children 3–17 years old | Free |
Breakfast
TypeWestern, Chinese
StyleBuffet
Opening hours[Mon - Sun] 07:00-11:00 Open
| Age | Fee |
|---|---|
Children 4 years old and under | Free |
Children 5–11 years old | CNY 154.00 (approx. PHP 1,228.57) per person |
Children 12–17 years old | CNY 308.00 (approx. PHP 2,457.13) per person |
Adult | Buffet:CNY 308.00 (approx. PHP 2,457.13) per person |
Additional breakfast fees are not included in the total and need to be paid at the property.
Pets
Pets are allowed on requestFree
Types of pets allowed: dogs, cats, other pets (contact the property for details)
Service Animals
Service animals are allowed on request
Age Requirements
The main guest checking in must be at least 18 years old.
Paying at the Hotel
Property Description
- Opened: 2010
- Number of Rooms: 81
The Four Seasons Hotel Hangzhou at West Lake, nestled in the northwest corner of West Lake, overlooks the hills in the distance. Guests staying here may enjoy the "Breeze-ruffled Lotus at Quyuan Garden", view "Yue Fei's Tomb in Dwelling Sunglow", and search the "Dreams at Beishan Street". The hotel is also within walking distance to the site of “Impression West Lake Show - Enduring Memories of Hangzhou".
Based on the imperial garden style of West Lake formed after the Southern Song Dynasty settled its capital in Hangzhou, Four Seasons Hotel Hangzhou at West Lake has its pavilions and terraces erected with curves and oblique lines to perfectly match the surrounding scenery..With walls decorated by Jiangnan silk and embroidery, and inspired by traditional Chinese bird-and-flower paintings, the guest rooms in the hotel offer guests a feeling of understated luxury.
Jin Sha is renowned for its innovative Jiangzhe cuisine, while WL Bistro offers authentic Italian cuisines. Connected to the lobby lounge, it provides guests the option to dine in an elegant and relaxed atmosphere in the courtyard. The hotel also boasts a specially-established kid’s activity center and an outdoor playground, with such activities as "Four Seasons Treasure Hunt" available for children to enjoy.
Four Seasons Hotels and Resorts is a world-leading luxury hotel management group. As a key member of the group, Four Seasons Hotel Hangzhou at West Lake has been rated a five-star hotel in Forbes Travel Guide from 2016 to 2020 and China TOP Ten Hotels by Condé Nast Traveler Gold List 2020. Its Jin Sha and The SPA have been respectively honored as global four-star restaurant and four-star SPA winner in Forbes Travel Guide.
Based on the imperial garden style of West Lake formed after the Southern Song Dynasty settled its capital in Hangzhou, Four Seasons Hotel Hangzhou at West Lake has its pavilions and terraces erected with curves and oblique lines to perfectly match the surrounding scenery..With walls decorated by Jiangnan silk and embroidery, and inspired by traditional Chinese bird-and-flower paintings, the guest rooms in the hotel offer guests a feeling of understated luxury.
Jin Sha is renowned for its innovative Jiangzhe cuisine, while WL Bistro offers authentic Italian cuisines. Connected to the lobby lounge, it provides guests the option to dine in an elegant and relaxed atmosphere in the courtyard. The hotel also boasts a specially-established kid’s activity center and an outdoor playground, with such activities as "Four Seasons Treasure Hunt" available for children to enjoy.
Four Seasons Hotels and Resorts is a world-leading luxury hotel management group. As a key member of the group, Four Seasons Hotel Hangzhou at West Lake has been rated a five-star hotel in Forbes Travel Guide from 2016 to 2020 and China TOP Ten Hotels by Condé Nast Traveler Gold List 2020. Its Jin Sha and The SPA have been respectively honored as global four-star restaurant and four-star SPA winner in Forbes Travel Guide.