Goethe Hotel

Goethe Hotel Reviews

Goethe Hotel

No. 19 West Lake Avenue, Shangcheng District, Hangzhou, Zhejiang, 310009, ChinaView Hotel Details
Goethe Hotel
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Goethe Hotel Guest Reviews

4.7/5
Outstanding
1557 review
Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.8
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All reviews(1557)
Positive reviews(1539)
Reviews with photos/video(266)
Easy to get around(190)
Friendly front desk staff(188)
Delicious breakfast(101)
Close to metro(74)
Tasty restaurant(19)
Luxurious(18)
Secluded lake view(12)
Delicious buffet(11)
Negative reviews(18)
Lee Wai Ping
Superior Queen Room
Stayed in Oct 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Dec 2, 2024
A very convenient location to just away 2 mins from the metro station! The room is big, and with the nice city view.
Response from Property: Thank you for your positive feedback. We are all very happy to receive your recognition. The Hangzhou Zhongwei Goethe Hotel is located right next to Exit D of Line 1 of the Railway City Station. It is about a 15 minute walk from Hefang Street and West Lake Yintai Commercial Street, making travel very convenient. The friends of the Hangzhou Zhongwei Goethe Hotel look forward to meeting you again.
Philippe
Superior Queen Room
Stayed in Apr 2024
Solo travelers
2 review
4.7/5
Amazing
Posted on May 9, 2024
Great room, wonderful panoramic restaurant with view on the West Lake and amazing breakfast buffet. Everything is nice and easy... except the access to the pool (a bit more complicated).
Response from Property: Dear guests, please accept greetings from the Goethe Hotel in Hangzhou! I am very honored that the hotel's geographical location, environmental facilities, etc. have been recognized by you.We sincerely look forward to your next visit. Wishing you all the best and a happy life!
Feliciafyc
Superior Queen Room
Stayed in Aug 2024
Family
2 review
5.0/5
Outstanding
Posted on Sep 26, 2024
The room is spacious with the upgrade. We enjoyed our stayed here with the limited view of west lake from our room. The breakfast is good with variety of selection. Very near to metro station as well. Thank you for the good service from the counter staff. ๐Ÿ‘๐Ÿป๐Ÿ‘๐Ÿป๐Ÿ‘๐Ÿป Only suggestion is probably can consider to supply a better choices of breakfast pack other than fruits and ๐Ÿฅฏ when we requested for it as our flight is early morning. The same request as rushing for early morning flight, we make for hotel in Beijing yet they able to provide variety of choices including xiao long bao in the breakfast pack.
Response from Property: Dear guest: Hello, thank you for your advice. We have carefully read every paragraph, and each paragraph represents your sincere affirmation and encouragement to all colleagues in the hotel! Thank you for making us more determined to provide our guests with a sincere and attentive service attitude, as well as a high level of service quality. Thank you again for choosing to stay at our hotel. We sincerely look forward to your next visit!
Guest User
Superior Family Room
Stayed in Apr 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on May 19, 2024
I hope all the teams keep up the standard. Rarely do I say it feels so comfortable while in room & very entertaining & interesting when out exploring beautiful Hangzhou. Cannot wait to come back. Thank you Teams
Response from Property: Dear guest, thank you very much for choosing to stay at the Hangzhou Zhongwei Goethe Hotel. We are honored to receive your detailed review, and we are delighted to learn about your personal experience. We will continue to work hard, live up to expectations, and offer every guest a wonderful experience and memorable memories with high-quality service. We welcome you to visit againใ€‚
Guest User
Queen Room With Lake View
Stayed in Sep 2024
Family
2 review
5.0/5
Outstanding
Posted on Oct 21, 2024
Good service, cleaning and friendly. High recommended.
Response from Property: Dear guest, thank you for sharing your stay experience. Your words of praise and a hint of satisfaction are Goethe's driving force. Goethe will never forget its original intention and forge ahead. Looking forward to meeting you again!
Guest User
Superior Queen Room
Stayed in Mar 2024
Solo travelers
1 review
4.2/5
Very Good
Posted on May 19, 2024
The staff members are perfect, and the public spaces (including the restaurants) are excellent, but the room was outdated and needs an update. Special thanks to restaurant staff Mr. ๆ›น for his friendly services.
Response from Property: Dear guest: Thank you for choosing Hangzhou Zhongwei Goethe Hotel! Thank you for your affirmation and suggestions. We will continue to provide guests with a comfortable experience of being at home. Sincerely looking forward to your next visit!
Lifeisbeautiful888
Superior Queen Room
Stayed in Sep 2023
Business travelers
33 review
4.7/5
Amazing
Posted on Oct 28, 2023
Very nice hotel nearby Hangzhou train station. Very clean and staff speaks English.
Response from Property: Dear guest, thank you for your stay and 5 points of positive feedback. Looking forward to your next visit!
Anonymous User
Superior Queen Room
Stayed in Oct 2024
Couples
18 review
5.0/5
Outstanding
Posted on Nov 17, 2024
Walking distance to train station.
Response from Property: Dear guest: Thank you very much for your support and trust in us. We will continue to adhere to the service philosophy of doing things with care and attentive service, so that you can feel the warmth of home during your stay at the Zhongwei Goethe Hotel in Hangzhou. We look forward to your visit again to review our progress, and wish you a happy day!
Guest User
Superior Queen Room
Stayed in Dec 2023
Business travelers
49 review
3.2/5
Posted on Jan 13, 2024
It's near the main train station, and not far from the lake, but very disappointed, this is NOT a 5 star hotel. Room was ok but no soap or toothbrush, pillows too thin and soft, and the gym/pool was in a smelly basement. Staff was tedious and slow at check in. Also the top floor restaurant -- nice view -- but the food was bad and they didn't have half the things on menu.
Response from Property: Dear guests, we are very sorry to leave you such an impression, and we appreciate you for giving us the real feedback. In the future work, we will pay more attention to the customer's experience, and look forward to your next stay.
Bernie M
Deluxe Queen Room
Stayed in Feb 2024
Solo travelers
9 review
5.0/5
Outstanding
Posted on Apr 5, 2024
A very enjoyable stay. Very nice hotel facilities with very nice staff.
Response from Property: Dear customer, thank you for choosing us, and we are glad that you did not disappoint yourexpectations. Meeting and getting to know each other is a kind of arrangement. All our efforts are aimed at expectingevery customer to be happy and satisfied, We will create surprises for you in more places,we hope see you soon!
J Kew
Deluxe 2-bed Room
Stayed in Mar 2024
Family
3 review
5.0/5
Outstanding
Posted on Apr 28, 2024
Friendly staff, clean room and easy access.
Response from Property: Hello!Thnak you very much for your feedback and support Our service and quality have been recognized by you, making us sincerely happy . We look forward to your visit again!
Rolandinho
Superior Queen Room
Stayed in Dec 2022
Couples
30 review
4.7/5
Amazing
Posted on Jan 28, 2023
Nice hotel, close to West lake. Good value for money. Good service.
Response from Property: Dear guests, thank you for your presence, thank you for your love and recognition of us. You remember the wonderful time here and we are very moved. We look forward to your presence!
Kin Kuen
Superior Queen Room
Stayed in Feb 2023
Business travelers
20 review
4.2/5
Very Good
Posted on May 28, 2023
Very very nice. Very very nice. Very very nice. Very very nice.
Response from Property: ๅฐŠๆ•ฌ็š„่ณ“ๅฎข๏ผš ๆ‚จๅฅฝ๏ผ ๆœ€ๅฅฝ็š„ๅปฃๅ‘Šๆ˜ฏๅฎขไบบๅฃๅฃ็›ธๅ‚ณ็š„ๆŽจ่–ฆ๏ผŒ ้žๅธธๆฆฎๅนธๆˆ‘ๅ€‘็š„ๆœๅ‹™่ƒฝๅพ—ๅˆฐๆ‚จ็š„่ชๅฏใ€‚ๆœŸๅพ…็€ๆ‚จ็š„ไธ‹ๆฌกๅ…ฅไฝ๏ผ
Nยฐ23lifestyle
Business King Room
Stayed in Sep 2022
Solo travelers
4 review
5.0/5
Outstanding
Posted on Oct 5, 2022
Amazing room, amazing staff. Big shout out to Zhang on concierge. He helped me a lot. Thank you!
Response from Property: Dear guests! Thank you very much for your stay and appreciation! It's a pleasure to bring you a good time for your trip. Your appreciation is a great inspiration to the hotel and also a driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We are looking forward to your coming again!
Guest User
Queen Room With Lake View
Stayed in Feb 2023
Business travelers
23 review
5.0/5
Outstanding
Posted on Mar 16, 2023
Great place to stay
Response from Property: Dear guests, thank you very much for your comments on our hotel. We will continue to live up to your comments. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!