Anonymous User
April 7, 2025
I am very grateful for the enthusiastic service of Candice Liu, the guest relations manager. I felt very warm when I went to Hangzhou on a business trip during the New Year.
Facilities: The hotel facilities are very advanced, with fully automatic bed curtains and a river view as soon as you enter the door
Hygiene: The hygiene is very good, the bedding is neat and not damp, and the towels are clean.
Environment: The hotel has a strong New Year atmosphere, the lobby has a New Year atmosphere, and the front desk has very good Hangzhou-style small ideas. There are also hot drinks that can be picked up for free at any time in the lobby, which is very heartwarming.
Service: The service is very enthusiastic and patient. On the day of check-in, I was upgraded to a room with a river view. At the same time, Guest Relations Manager Liu prepared welcome fruits for me and wished me a happy New Year. It was really a heartwarming service.
The location of the hotel is very good. You can walk along the Qiantang River when you leave the hotel. At the same time, it is not far from major business districts and it is convenient to take a taxi. Overall, the check-in experience is very good and a great value for money. Next time you come, you can stay in another room type to experience it.
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