To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(766)
Positive reviews(747)
Reviews with photos/video(296)
Friendly front desk staff(150)
Easy to get around(104)
Close to metro(66)
Classy environment(63)
Delicious breakfast(63)
Large rooms(34)
Convenient parking(21)
Perfect for business trips(14)
Negative reviews(19)
Guest User
Superior Double Room
Stayed in Jun 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Jun 16, 2024
I like this hotel, it’s pretty new and clean. And I like staff, young employees and they are very friendly and polite. Please keep it up , this is very important in hospitality. Overall price vs quality is great. 👍
Response from Property: Thank you so much for choosing our hotel and leaving a valuable review. We are glad to know that you like our hotel's fresh and clean environment, as well as the friendly and courteous service of the staff. We will continue to maintain these advantages to provide you with an even better stay experience. At the same time, we are deeply honored by your recognition, especially your evaluation of our price and quality. We will continue to work hard to ensure that we offer you value for money.
Guest User
Superior Double Room
Stayed in Jun 2024
Business travelers
11 review
4.7/5
Amazing
Posted on Aug 10, 2024
Good hotel in general, while price to quality ratio is very high. It’s a cheap basic hotel but comfortable to stay for a week.
Response from Property: Thank you for considering our value for money. We welcome you to stay at our hotel next time
Nikola
Queen Room With View
Stayed in Jan 2024
Solo travelers
19 review
4.7/5
Amazing
Posted on Jan 8, 2024
Good and clean hotel. Good for price
Response from Property: 身邊常見客相離,雖有不捨在心中。欲盼下次再相聚,靜候此處待君歸.
Guest User
Queen Room With View
Stayed in Mar 2023
Solo travelers
45 review
4.7/5
Amazing
Posted on May 4, 2023
Loved the hotel and the view, they are also affordable. The breakfast was okay. The bed and the room was generally comfortable.
Response from Property: Dear, your comment is also beautiful in our hearts. You expressed your affirmation of Xiaoju and your recognition of Orange. Without further ado, Xiaoju will give you a big hug~
Kim
Guestroom (Double bed)
Stayed in Dec 2021
Family
1 review
4.0/5
Very Good
Posted on Feb 9, 2022
Great value for money, clean spacious room, friendly staff and breakfast with enough variety.
Response from Property: 尊敬的客人非常感謝您對桔子酒店的誇讚。酒店位於杭州濱江高科技產業區,附近有龍湖天街商圈,地鐵五號線與六號線交匯長河站B出口右轉50米。酒店配有免費地面和地下停車場。酒店靠近濱江核心商務區:阿里巴巴、網易、海康威視、康恩貝、吉利等大型公司,錢塘江邊的櫻花跑道距離門店僅1公里,步行十幾分鍾可達浙二醫院濱江院區,龍湖天街商場。
Guest User
Deluxe Double Room
Stayed in May 2024
Business travelers
2 review
1.0/5
Posted on May 15, 2024
I've been having diarrhea and vomiting all day after breakfast!!! Rubbish, rubbish, rubbish!!!
Original TextTranslated by Google
Response from Property: First of all, on behalf of the entire hotel team, I would like to express my deepest apologies to you. We are very sorry to hear that you felt unwell after dining at the hotel. This is a serious mistake in our hotel service. We take the situation you described very seriously and have immediately launched an internal investigation to find out the root cause of the problem. We promise to deal with this matter seriously and take all necessary measures to ensure that similar incidents do not happen again. At the same time, we are also very willing to listen to your specific opinions and suggestions so that we can further improve our service.
Anonymous User
Superior Double Room
Stayed in May 2024
Solo travelers
5 review
2.7/5
Posted on May 5, 2024
The lady at the front desk was really nice. At 2:30 in the morning, there was a dripping sound in the room, which made me afraid to fall asleep, and I didn't sleep well that night.
Original TextTranslated by Google
Response from Property: Thank you very much for choosing our hotel and taking the time to provide us with feedback. We are very happy to receive your recognition and praise for the service of the front desk lady you mentioned. Her thoughtfulness and professionalism have always been our pride.
We are deeply sorry for the noise in the room at 2:30 in the morning, which brought you an unpleasant accommodation experience. We are very sorry that you did not get a good rest.
In response to this matter, we have conducted an internal investigation and preliminarily determined that there may be a battery failure on the door in the room. We have arranged professional maintenance personnel to conduct a comprehensive inspection of all relevant equipment and repaired the problems found.
In order to avoid similar problems from happening again, we will further strengthen the daily inspection and maintenance of the equipment to ensure that every guest can enjoy a quiet and comfortable accommodation environment.
At the same time, you are also very welcome to contact our front desk or room service department at any time during your stay. We will do our best to solve any problems for you.
Once again, we apologize for the inconvenience caused to you and look forward to your visit next time, so that we have the opportunity to provide you with more perfect service.
Guest User
Superior Double Room
Stayed in Apr 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Apr 27, 2024
The hotel has a good location, close to the subway, and there are convenience stores and small restaurants next to it. The front desk service attitude is good, and problems are solved in a timely manner. It is a very good stay experience!
Original TextTranslated by Google
Response from Property: Dear guest,
Thank you very much for your praise! Our hotel has a superior geographical location, convenient transportation, and complete surrounding facilities. The front desk service is thoughtful and solves problems in a timely manner. Looking forward to your visit again!
Guest User
Queen Room With View
Stayed in Apr 2024
Business travelers
5 review
4.7/5
Amazing
Posted on Apr 29, 2024
Very close to the subway, it is convenient to take a taxi.
The candies and snacks are very unique, and the tea cups should be improved, as they are too hot.
The attitude of the front desk staff is very good, but the service awareness is still a little lacking.
Original TextTranslated by Google
Response from Property: Thank you for your review! We have noticed the convenience of travel, the characteristics of candy and the service details you mentioned. We will work hard to improve the design of tea cups, enhance the front desk service awareness, and provide you with a more comfortable experience. Thank you again for your valuable comments!
Guest User
Superior Double Room
Stayed in Mar 2024
Couples
1 review
5.0/5
Outstanding
Posted on Mar 26, 2024
The hotel environment is very good, clean and sanitary, with complete facilities, thoughtful service, and enthusiastic staff. I have stayed there many times.
Original TextTranslated by Google
Response from Property: If we can make you satisfied, our efforts will not be in vain. Xiaoju will be very happy. You are welcome to visit Xiaoju often!
LDJW ANNA
Superior Double Room
Stayed in Mar 2024
Business travelers
5 review
5.0/5
Outstanding
Posted on Mar 28, 2024
The hotel is in a good location, close to the subway entrance, the environment is good, and there is no peculiar smell in the room. It is worth staying
Original TextTranslated by Google
Response from Property: There are countless sceneries along the way, which make you stop for us and bring infinite joy to our hearts. The hotel becomes more beautiful because of your arrival. I hope we can spend the good times with you in the future!
Guest User
Superior Double Room
Stayed in Mar 2024
Business travelers
7 review
3.5/5
Posted on Mar 6, 2024
The facilities are really bad reviews. The gym is completely based on the pictures on the Internet. It is not the same as on Ctrip. You can tell from the pictures. The dumbbells are not complete, and the gantry that is online is gone.
Original TextTranslated by Google
Response from Property: Dear guest, we feel guilty when we see that you did not have a perfect accommodation environment. We cherish your valuable suggestions very much. We will learn from them with an open mind and hope to give you a better accommodation environment next time.
Guest User
Queen Room With View
Stayed in Feb 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on Feb 23, 2024
Facilities: Complete
Sanitation: Very clean
Environment: Very good soundproofing, no noise
Service: Very warm and friendly, a bottle of hot mineral water was given when it was cold
Original TextTranslated by Google
Response from Property: Every time you choose, Xiaoju will take good care of you and accompany you wholeheartedly.
Dierboenyifu
Superior Double Room
Stayed in Feb 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Feb 22, 2024
I don't know much about the parking situation, so I took it over. This is my first time staying at the Orange Hotel in Binjiang. I've stayed there once in Shaoxing before. The environment is quite good, the living is comfortable, and the price/performance ratio is not bad. The service attitude is also good. Recommended!
Original TextTranslated by Google
Response from Property: Thank you very much for your visit and support! Your affirmation is our greatest motivation. If you like it, please remember that Xiaoju is waiting for you here! ~
Guest User
Queen Room With View
Stayed in Feb 2024
Family
21 review
5.0/5
Outstanding
Posted on Feb 24, 2024
It was my first time staying at Orange Hotel, and the overall feeling was pretty good!
Let me talk about the advantages first: 1. The location is pretty good, just beside Jiangnan Avenue, turn in to park, and there is Atour Hotel next to it. 2. The service is very good and the staff is very friendly. I arrived after 12 o'clock that night. The girl at the front desk helped to arrange two rooms together and prepared toiletries in time. The big sister who cooked noodles for breakfast the next day was also very enthusiastic. When I checked out, the front desk sent a few bottles of warm mineral water, which was very considerate. When I heard that there were some minor flaws in hygiene, I paid great attention and apologized. 3. The orange gummy candy in the room is delicious, and the children like it very much. The bag with toiletries is also very practical. There is everything that should be available for breakfast, which can meet basic needs.
Some more suggestions: 1. Security personnel should strengthen night patrols. I forgot to close the skylight when I parked. It rained again that night, which led to the collapse of the car door in the morning. It would be great if they could patrol and remind me in time, haha! 2. The details of the guest room need to be strengthened. 3. The atmosphere of the breakfast restaurant is not enough,
Original TextTranslated by Google
Response from Property: Some people regret missing out on time, some people regret missing out on beautiful views, Xiaoju regrets not being able to satisfy you, Xiaoju still needs to grow and needs your efforts and support