Novotel Hang Zhou East Railway Sation

Novotel Hang Zhou East Railway Sation Reviews

Novotel Hang Zhou East Railway Sation

1st Floor, Building 1, Xiangjianglai Times Center, Shangcheng District, Hangzhou, Zhejiang, ChinaView Hotel Details
Novotel Hang Zhou East Railway Sation
Novotel Hang Zhou East Railway SationNovotel Hang Zhou East Railway SationNovotel Hang Zhou East Railway Sation
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Novotel Hang Zhou East Railway Sation Guest Reviews

4.6/5
Very Good
2655 review
Verified reviews
Location4.6
Amenities4.6
Service4.6
Cleanliness4.6
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All reviews(2655)
Positive reviews(2583)
Reviews with photos/video(209)
Friendly front desk staff(282)
Offers pick-up/drop-offs(114)
Delicious breakfast(105)
Easy to get around(89)
Close to metro(30)
Tasty restaurant(26)
Perfect for business trips(20)
Stayed multiple times(16)
Negative reviews(72)
udeberlin
Superior 2-bed Room
Stayed in Aug 2024
Family
17 review
5.0/5
Outstanding
Posted on Aug 21, 2024
very nice place. muslim food have. mosque have. will come again soon as possible.
Response from Property: It is our honor to leave our mark on your journey. All preparations are just for your comfort, and all efforts are for your satisfaction!
Guest User
Standard Queen Room
Stayed in Apr 2024
Business travelers
3 review
4.7/5
Amazing
Posted on Apr 29, 2024
Although a bit remote from the city, it is quite close by to the subway station. Close by to Railway Station East too.
Response from Property: Dear guest : Thank you for staying in our hotel ,We will continue to create more surprises and provide value services for guests. hope to see you again!
John
Superior 2-bed Room
Stayed in Apr 2024
Family
5 review
3.2/5
Posted on Apr 21, 2024
A solid 3-star hotel. Room was older and didn't seem clean. Absolutely no English, so I wouldn't recommend for foreigners unless you speak Chinese. Breakfast was more continental than buffet. Average 3-star.
Response from Property: Dear Guest :We are very sorry for failing to provide you with products and services. Thank you for your suggestions. We will continue to work hard and strengthen the training. Thank you!
usa khunar
Superior 2-bed Room
Stayed in Mar 2024
Travel with friends
6 review
4.7/5
Amazing
Posted on Mar 26, 2024
big clean room, I request non smoking room, but when I check in is smoking room, so I request to change the room. It will be better if the hotel separate the smoking floor and non- smoking floor Breakfast is simple and variety.
Response from Property: Hello!Your visit and comments are our highest honor.In addition,thank you for your advice.We will persist our efforts in providing better and better service for you.At last,thank you again for your comments and welcome to our hotel next time!Thanks!
Prak
Standard Queen Room
Stayed in Sep 2023
Business travelers
6 review
3.5/5
Posted on Sep 13, 2023
We decided to early check of our stayed Due the hotel location are not convenient for our trip Hotel facility are nice and room are clean Lobby smell of smock and reception not able to speak any English at all
Response from Property: our esteemed guests：It is a pity that you are not satisfied in our hotel ,. There are subway and bus nearby here, so travel is relatively convenient. thank you for your advices ,We will strengthen training and we will targeted to solve the problem,thanks!
Guest User
Standard Queen Room
Stayed in Oct 2023
Business travelers
5 review
5.0/5
Outstanding
Posted on Oct 12, 2023
Near to the train station, friendly staff and good location!
Response from Property: Thanks dear guest, We are glad that you have enjoyed a warm and comfortable stay in the hotel. We will continue to create more surprises and provide value services for guests. Sincerely look forward to your visit again!
ANDREA
Superior 2-bed Room
Stayed in Jul 2024
Family
11 review
4.0/5
Very Good
Posted on Jul 18, 2024
It is good. Friendly staff and overall good service
Response from Property: Thank you for staying at our Novotel East Station and sharing your stay experience with us. We will continue to work hard to create a perfect stay experience for our guests. I hope to get your full score review next time and look forward to seeing you again!
C_am
Standard Queen Room
Stayed in Dec 2023
Business travelers
40 review
5.0/5
Outstanding
Posted on Dec 10, 2023
Really good location not far from the subway station you can get the subway from the train station only 1 stop, and the hotel was very cheap and modern!
Response from Property: We are glad that you have enjoyed a warm and comfortable stay in the hotel. We will continue to create more surprises and provide value services for guests. Sincerely look forward to your visit again!
Guest User
Standard Queen Room
Stayed in Apr 2024
Business travelers
4 review
4.0/5
Very Good
Posted on Apr 30, 2024
Good stay overall. Amenities can be improved.
Response from Property: Dear guest : We are glad that you have enjoyed a warm and comfortable stay in the hotel,thank you for your advices,We will continue to create more surprises and provide value services for guests. hope to see you again!
Herman Heng
Superior 2-bed Room
Stayed in Sep 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Sep 18, 2023
Very clean room, courteous front desk and great breakfast! Highly recommended for your stay at Hangzhou!!
Response from Property: We are glad that you have enjoyed a warm and comfortable stay in the hotel. We will continue to create more surprises and provide value services for guests. Sincerely look forward to your visit again!
Cynthia genesia
Standard 2-bed Room
Stayed in Mar 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Apr 24, 2024
Great Stay and staff were all very friendly.
Response from Property: We are glad that you have enjoyed a warm and comfortable stay in the hotel. We will continue to create more surprises and provide value services for guests。thank you!
Lim
Superior Suite
Stayed in Aug 2023
Family
41 review
5.0/5
Outstanding
Posted on Aug 19, 2023
Stayed in suite, big room, not too near city but near train station
Response from Property: We are glad that you have enjoyed a warm and comfortable stay in the hotel. We will continue to create more surprises and provide value services for guests. Sincerely look forward to your visit again!▪
SooKil
Standard Queen Room
Stayed in Apr 2024
Couples
7 review
5.0/5
Outstanding
Posted on Apr 11, 2024
Clean and convenient
Response from Property: We are glad that you have enjoyed a warm and comfortable stay in the hotel. We will continue to create more surprises for guests. Sincerely look forward to your visit again!
Jeffrey Chandra
Standard Queen Room
Stayed in Sep 2024
Business travelers
7 review
4.0/5
Very Good
Posted on Oct 21, 2024
Quite Good
Response from Property: Thank you very much for staying at our Novotel East Station hotel. Improving service quality and doing details is what we have always been pursuing. It is our responsibility to serve every guest well. We will continue to work hard and look forward to your visit again and your full review. .
Kah Hoong
Standard Queen Room
Stayed in Dec 2023
Business travelers
9 review
3.5/5
Posted on Jan 1, 2024
Nice stay & good location
Response from Property: our esteemed guests：We are glad that you have enjoyed a warm and comfortable stay in the hotel，but It is a pity that you are not satisfied in our hotel about the environment and facilities ,,We will persist our efforts in providing better and better service for you,we hope to get you full score of 5 next time ,thanks!