Moshang Hotel Hangzhou West Lake Hubin Yintai Branch

Moshang Hotel Hangzhou West Lake Hubin Yintai Branch Reviews

Moshang Hotel Hangzhou West Lake Hubin Yintai Branch

159 Qingchun Road, Shangcheng District, Hangzhou City, Shangcheng District, Hangzhou, Zhejiang, ChinaView Hotel Details
Moshang Hotel Hangzhou West Lake Hubin Yintai Branch
Moshang Hotel Hangzhou West Lake Hubin Yintai BranchMoshang Hotel Hangzhou West Lake Hubin Yintai BranchMoshang Hotel Hangzhou West Lake Hubin Yintai Branch
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Moshang Hotel Hangzhou West Lake Hubin Yintai Branch Guest Reviews

4.7/5
Outstanding
911 review
Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.7
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All reviews(911)
Positive reviews(902)
Reviews with photos/video(364)
Friendly front desk staff(136)
Delicious breakfast(73)
Well designed(34)
Good audiovisual experience(26)
Convenient public transportation(13)
Awesome gym(11)
Secluded lake view(9)
Excellent afternoon tea(8)
Negative reviews(9)
Ajeetsingh
Elegant Mo Pan Si Gui Double Bed Room (Hd Projection Tv + Xilinmen Mattress + Zero Pressure Comfortable Sleep Pillow)
Stayed in Aug 2024
Couples
35 review
3.5/5
Posted on Sep 2, 2024
Good budget hotel. Breakfast so so ! Rooms are fine in budget !
Response from Property: Dear guest, thank you for giving us such great recognition! Xiaomo's confidence has increased a little. It would be even better if he could get a full five points! Next, Xiaomo will definitely work harder to show everyone a better and better side, so that every one of our family members can leave the best memories of Moshang. Although our reunion is short-lived, our friendship will last forever. I look forward to one day in the near future when we will still be together on the street, and I wish you happiness and joy forever.
WOO MAY KIEW
Jingyi City-View Twin Room (Hd Projection Tv + Xilinmen Mattress + Zero Pressure Comfortable Sleep Pillow)
Stayed in Nov 2024
Couples
3 review
5.0/5
Outstanding
Posted on Nov 3, 2024
Good service, great location and worth the money
Guest User
Pinxue Lotus Breeze Double Bed Room With Hd Projection Tv, Slumberland Mattress, And Negative Ion Air Purifier
Stayed in Nov 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Nov 14, 2024
The room has good lighting, the front desk service is friendly, the guest rooms are clean and tidy, the hotel is in a very good location, very close to the West Lake Yintai, just a dozen minutes' walk away, very convenient
Original TextTranslated by Google
Response from Property: [The hotel is very close to the West Lake Scenic Area/Hubin Shopping Mall, suitable for travel] Dear guests, thank you for your encouragement and recommendation of the hotel! Gold and silver awards are not as good as your praise, gold and silver cups are not as good as your reputation, we will not let you down! Looking forward to your visit to Hangzhou again, wish you all the best!
Guest User
Elegant Mo Pan Si Gui Double Bed Room (Hd Projection Tv + Xilinmen Mattress + Zero Pressure Comfortable Sleep Pillow)
Stayed in Nov 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Nov 14, 2024
The decoration style is very distinctive, and it follows the Chinese style. When I came to Hangzhou for the first time, I chose this hotel. It is very close to the West Lake, and it only costs 300 yuan, which is very cost-effective. In addition, the hotel's Hanfu experience also matches the hotel style, which makes customers feel more experienced. The room is also very large, clean and tidy, equipped with Chinese tea sets, Tieguanyin, Pu'er, and you can see that they are seriously doing service, and everything revolves around the Chinese style. Not to mention the service of the front desk lady. Before coming, I read the comments saying that the service is very good, and it really did not disappoint. There is really nothing to say. The hotel also provides special tourist routes, which is considerate. By the way, there are afternoon tea and supper. With such an environment, such service, and such a cost-effective price, it is right to rush without thinking. This trip to Hangzhou has come to a successful conclusion. Looking forward to the next time!
Original TextTranslated by Google
Response from Property: [The hotel is well designed, and you can take photos and check in for free wearing Hanfu] Wow~ After reading your comments slowly, Xiaomo's eyes are filled with tears. Thank you for your affirmation and love for us, which is what we should do; It is often said that there are good people in the world, and then there are good horses. It is because of your support that Xiaomo's strength has become stronger. The future is promising, and I hope to have more and better memories with you next time~ Love you~
Jane-healing
Feng Yun Bai Di Autumn Tune Double Bed Room (Hd Projection Tv + Xilinmen Mattress + Zero Pressure Comfortable Sleep Pillow + Kung Fu Tea Set)
Stayed in Nov 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on Nov 3, 2024
I was on a business trip to Hangzhou and fell in love with this hotel at first sight. The new Chinese style is fresh and elegant and very distinctive. The service of the front desk lady was very enthusiastic. I also liked the room arranged for me. It was quiet and comfortable with beautiful tree views. The room was of suitable size, clean and sanitary. I highly recommend it👍
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6/10
Response from Property: Because it is worth it, I come back frequently. Our second hotel of Moshang Group in Hangzhou (Moshang Hotel Hangzhou West Lake Hubin Yintai Branch) is located in the center of Hangzhou, which can be reached by walking for 15-20 minutes. The hotel is not only equipped with Midea washing machines and dryers, but also with hanging irons. It is open 24 hours a day and is on call at any time. All the staff of Moshang Hotel are waiting for you here for a long time. Welcome your family at any time. If you need any consultation, please feel free to call the front desk at any time.
テイテイ
Jingyi City-View Twin Room (Hd Projection Tv + Xilinmen Mattress + Zero Pressure Comfortable Sleep Pillow)
Stayed in Nov 2024
Travel with friends
6 review
4.7/5
Amazing
Posted on Nov 10, 2024
The room is spacious and bright, and the overall cleanliness is good. The dry and wet separation is very good. The front desk service attitude is very good. The breakfast variety is also good. The front desk helped to collect a lot of express deliveries, and it was very good to use robots to deliver them 👍
Original TextTranslated by Google
6/9
Response from Property: Dear guests, the room is equipped with a washing machine and dryer as standard; a hanging iron as standard; a clothes drying rack as standard; the room is designed in the Jiangnan sloping roof style with a spacious space. Thank you for choosing to spend a good time with Moshang! Seeing your recognition of Xiaomo, I am so excited that I can't express it in words. It's hard to find a soulmate. Your feelings are our affirmation and encouragement. We will continue to work hard to make more families like us. Xiaomo also provides you with a leisurely afternoon tea when you are traveling. You are welcome to spend this leisurely time with Xiaomo! Looking forward to your next stay.
Guest User
Jingyi Double Joy Family Room (Hd Projection Screen Tv + Xilinmen Mattress + Zero Pressure Comfortable Pillow)
Stayed in Nov 2024
Family
2 review
5.0/5
Outstanding
Posted on Nov 7, 2024
Renovated in 2024, fortunately there is no obvious smell of paint from the renovation. We booked a parent-child room, which has a small tent room. The layout is irregular, but fortunately the space is well utilized. I am satisfied with the smart toilet and smart voice control. My daughter is so happy and busy talking to Xiaole Xiaole~ Turn on the TV, open the curtains and turn on the lights🤭, and send breakfast coupons. Although we didn't use them when we went for a physical examination, the hotel service is very detailed. It is very convenient to go shopping, dining and visiting attractions nearby. It takes about 15 to 20 minutes to get to West Lake in77 Yintai Family Hanfu experience (can be worn outside to visit West Lake)
Original TextTranslated by Google
Response from Property: 【HD projection TV + smart home + free parking】Hello, dear guests, thank you very much for staying at Moshang Hotel. It is very convenient to visit West Lake Scenic Area/Hubin Shopping Mall. It is an honor to receive your recognition. Your satisfaction is the greatest encouragement to our work. The hotel is based on "customer's continuous satisfaction, our eternal pursuit" as the core, and hopes to do more for the guests, so that every guest who comes to the store has a comfortable and satisfactory stay. All the staff of the beautiful Lizhi Hotel sincerely look forward to your visit again. I wish you and your family good health and a happy mood.
Anonymous User
Elegant Mo Pan Si Gui Double Bed Room (Hd Projection Tv + Xilinmen Mattress + Zero Pressure Comfortable Sleep Pillow)
Stayed in Nov 2024
Other
51 review
4.5/5
Great
Posted on Nov 7, 2024
Advantages: Newly renovated, clean and sanitary, no dead corners! It is close to the West Lake Scenic Area and the surrounding commercial streets and subways Disadvantages: It is also the disadvantage of all business hotels The basic sound insulation effect is not good, like Atour and All Seasons The sound insulation is not good! I hope the cleaning lady will be quieter in the morning in the future
Original TextTranslated by Google
6/7
Response from Property: 【HD projection TV + smart home + free parking】Hello dear guests, the hotel room adopts the Jiangnan slope roof design style and has a spacious space; the standard Xilinmen mattress helps you sleep well; the standard Xiaodu smart voice control frees your hands; thank you for your encouragement and recommendation of the hotel! Gold and silver awards are not as good as your praise, and gold and silver cups are not as good as your reputation. We will not let you down! Looking forward to your visit to Hangzhou again, and wish you all the best!
sli555
Jingyi City-View Twin Room (Hd Projection Tv + Xilinmen Mattress + Zero Pressure Comfortable Sleep Pillow)
Stayed in Nov 2024
Family
2 review
4.7/5
Amazing
Posted on Nov 6, 2024
The family brought the elderly and children to live here and were very satisfied. The location is very convenient, the room is not small, and it is clean and tidy. The breakfast is also rich, and both the elderly and children can find suitable dishes. The only drawback is that although it is a smart toilet, it cannot be flushed? ? ? I hope it can be improved
Original TextTranslated by Google
Response from Property: 【HD projection TV + smart home + free parking】 Because it is worth it, I come back frequently. Hangzhou West Lake Lakeside Yintai Moshang Hotel is close to Hangzhou West Lake Scenic Area. The hotel is about 1 km away from the West Lake Scenic Area, a 15-minute walk, and is also 1 km away from Metro Line 1 and Line 2, which is convenient and fast. All the staff of Moshang Hotel are waiting for you here for a long time, and welcome your family at any time. If you need any consultation, please feel free to call the front desk at any time.
Guest User
Pinxue Lotus Breeze Double Bed Room With Hd Projection Tv, Slumberland Mattress, And Negative Ion Air Purifier
Stayed in Nov 2024
Family
3 review
5.0/5
Outstanding
Posted on Nov 4, 2024
Facilities: There is a gym, laundry room (including washing machine, dryer and ironing machine), restaurant (self-service), and a tea room in the lobby where you can write calligraphy and take photos, full of ancient style Sanitation: Very clean, the hygienic ladies greeted us warmly when they saw us, and the emotional value was full Environment: Very new, the location is also quite good, it only takes more than ten minutes to walk to West Lake, and it is even faster to ride a shared bicycle, and there is a bus stop at the door Service: The front desk is very enthusiastic and answers any questions enthusiastically
Original TextTranslated by Google
Response from Property: Thank you very much for your detailed review. We ourselves did not realize that our hotel has so many remarkable advantages. The hotel is located in the center of Hangzhou, close to Hangzhou West Lake, and has all the facilities for eating, drinking and entertainment around it (in77, Hubin Yintai, etc.). The hotel restaurant will also provide afternoon tea from 14:00 to 18:00 in the afternoon. We look forward to your next stay!
Guest User
Feng Yun Bai Di Autumn Tune Double Bed Room (Hd Projection Tv + Xilinmen Mattress + Zero Pressure Comfortable Sleep Pillow + Kung Fu Tea Set)
Stayed in Oct 2024
Business travelers
2 review
4.0/5
Very Good
Posted on Nov 2, 2024
It's hard to calm down now. There was such a big bug in the candy I got from the front desk. I ate it and cried. It's not the size of a small fruit fly, but it's so big that I'd be shocked if I saw it in a hotel. I originally suspected that it was the problem of the second hotel, but I found out patiently that it was in the packaging. There were still wing fragments in the candy wrapper. The bug was dry and flat... There must be something wrong with the food at the front desk of this Moshang Hotel... I will avoid such candies from now on... The hotel sells low-quality candies by the pound.
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Response from Property: Dear, seeing your comments, we are very sad that we cannot give you a satisfactory stay experience, which is our biggest regret. Xiaomo has removed the candy as soon as possible and re-purchased other brands of candy. Your sincere evaluation is a spur for the hotel to continue to improve. We look forward to your visit again. We will definitely give you a better and more satisfactory stay experience, let you feel our sincerity, and let you see that we are constantly working hard to improve. We will always welcome every guest with better service. Finally, I wish you a happy life. Thank you for your sincere evaluation. I sincerely hope that you can stay again to feel our progress.
Guest User
Feng Yun Bai Di Autumn Tune Double Bed Room (Hd Projection Tv + Xilinmen Mattress + Zero Pressure Comfortable Sleep Pillow + Kung Fu Tea Set)
Stayed in Oct 2024
Other
27 review
2.7/5
Posted on Nov 6, 2024
There is a bus stop downstairs that leads to Hangzhou East Railway Station. It takes about 40 minutes to walk to the West Lake Business District, and you can also take the bus there. There are many restaurants and convenience stores near the hotel. However, the sanitation service was not in place. On the first day, stains were found on the bath towels, and the replenished bath towels also had unknown stains. On the second day, the housekeeping only provided water, toilet paper and toothbrushes, made the bed, and did not sweep the floor or clean the bathroom. After I came back from going out, the room still had the hair that I had fallen out in the morning, and the toilet paper that I threw into the toilet after wiping my hands. The furniture in the room was unreasonably set and arranged, which was not conducive to placing and unpacking the suitcases. The surface of the door cabinet of the sink was moldy and rotten. I hope the person in charge will remember that the hotel's first priority is service and comfort, rather than showing off conceptual sentiments to consume travelers' desire to stay. From the hotel staff's point of view, the overall housekeeping is not up to standard.
Original TextTranslated by Google
Response from Property: Hello dear guests! First of all, thank you very much for choosing Hangzhou West Lake Hubin Yintai Moshang Hotel! Since you did not inform the front desk that the room needed to be cleaned the next day, and you are a compatriot from Hong Kong and Macao, we cannot contact you without your contact information. When cleaning, the hotel staff did not touch your personal belongings and replaced your toiletries. Simply cleaned up the trash. Regarding the layout of the room, the hotel upgraded your room free of charge for two days. The room is 10 square meters larger. We apologize for not being satisfied with your stay this time. We hope to have the opportunity to communicate more with you and give us more valuable suggestions. We sincerely look forward to your visit again! Thanks! ^_^
Guest User
Feng Yun Bai Di Autumn Tune Double Bed Room (Hd Projection Tv + Xilinmen Mattress + Zero Pressure Comfortable Sleep Pillow + Kung Fu Tea Set)
Stayed in Oct 2024
Family
1 review
5.0/5
Outstanding
Posted on Oct 24, 2024
The room is very clean. Although it is newly renovated, it doesn't have any smell. The front desk service is also very enthusiastic! The hotel facilities are all smart. You can call Xiaole to turn on the TV and curtains, etc.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for giving us such a great affirmation! It has given Xiaomo more confidence! Next, Xiaomo will definitely work harder to show everyone a better side, so that every one of our family members can leave the best memory of Moshang. Although the gathering is short, the friendship is long-lasting. I look forward to one day in the near future, we will gather again on Moshang, and I also wish you happiness and joy forever.
Guest User
Feng Yun Bai Di Autumn Tune Double Bed Room (Hd Projection Tv + Xilinmen Mattress + Zero Pressure Comfortable Sleep Pillow + Kung Fu Tea Set)
Stayed in Oct 2024
Family
19 review
5.0/5
Outstanding
Posted on Oct 20, 2024
The hotel opened in May this year. The room facilities are good, dry and wet are separated. I used Ctrip rights to redeem breakfast, afternoon tea and Hanfu experience rights. The surrounding transportation is convenient, and a 514 express train goes directly to Jiuxi Scenic Area.
Original TextTranslated by Google
Response from Property: Dear guest, I am very glad that this stay can give you a satisfactory experience. Your recognition of the hotel and hotel staff deeply encourages us to continue our efforts and do better. Our hotel is located in the center of Hangzhou, in the Hubin Yintai Business District. It only takes about 15-20 minutes to walk to the West Lake. We sincerely thank you for bringing you a pleasant and satisfactory stay experience. We will work tirelessly to make you popular and valued. Pursue. We continue to strive for better. Looking forward to serving you again in the near future!
A0bubuluyaocaipifalingshouwangge
Elegant Mo Pan Si Gui Double Bed Room (Hd Projection Tv + Xilinmen Mattress + Zero Pressure Comfortable Sleep Pillow)
Stayed in Oct 2024
Solo travelers
10 review
5.0/5
Outstanding
Posted on Oct 19, 2024
Hygiene: The room is tidy, the bedding is also clean, and there is no odor in the room. Facilities: The facilities in the room are quite new, and the air conditioner is very useful. I came to the south to play. Although it was October, I still felt a little damp when I entered the room. I felt very comfortable after turning on the air conditioner for a while. The shower room, toilet and wash basin are all separate, which is good! ! The sound insulation effect is also very good, and I can't hear people talking in the next room. But there were several rapid knocking sounds on the wall for two consecutive nights, which didn't sound like the knocking next door, but it didn't affect my sleep, so I didn't report it to the front desk. Environment: The location is amazing, the transportation is very convenient, and there is Maimai next to the hotel! Service: The room cleaning and the service attitude of several front desk staff are very good. I applied for a delayed check-out for something, which was also very quick. ‼️The only drawback is that the hotel parking spaces are very tight, with 4 on the ground and 6 or 7 underground In general, it's pretty good, I will stay here next time I come to play
Original TextTranslated by Google
Response from Property: Dear guest, we are very glad to give you a satisfactory experience during your stay. Your recognition of the hotel and its staff deeply inspires us to make persistent efforts and do better. Our hotel is located in the center of Hangzhou, in the lakeside Yintai business district, and it only takes about 15-20 minutes to walk to the West Lake. We sincerely thank you for bringing you a pleasant and satisfactory stay experience. It is our tireless pursuit to make you welcome and valued. We will continue to work hard to strive for better. We look forward to serving you again in the near future!