Ibis Hotel (Hangzhou West Lake Jiefang Road)

Ibis Hotel (Hangzhou West Lake Jiefang Road) Reviews

Ibis Hotel (Hangzhou West Lake Jiefang Road)

91-93 Jiefang Road, Shangcheng District, Hangzhou City, Zhejiang Province, Shangcheng District, Hangzhou, Zhejiang, ChinaView Hotel Details
Ibis Hotel (Hangzhou West Lake Jiefang Road)
Ibis Hotel (Hangzhou West Lake Jiefang Road)Ibis Hotel (Hangzhou West Lake Jiefang Road)Ibis Hotel (Hangzhou West Lake Jiefang Road)
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Ibis Hotel (Hangzhou West Lake Jiefang Road) Guest Reviews

4.6/5
Very Good
683 review
Verified reviews
Location4.6
Amenities4.6
Service4.7
Cleanliness4.6
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All reviews(683)
Positive reviews(660)
Reviews with photos/video(192)
Awesome amenities(83)
Friendly front desk staff(67)
Delicious breakfast(50)
Easy to get around(46)
Many amenities(33)
Perfect for business trips(11)
Excellent room layout(8)
Close to metro(8)
Negative reviews(23)
Heoco
Superior Double Room
Stayed in Nov 2024
Couples
3 review
4.0/5
Very Good
Posted on Jan 1, 2025
The hotel is on the 5th floor of an small deparment. There is a Starbucks coffee ai 1st floor and restaunrants at 1st and 2nd Staff can not speak english. Room and facilities is clean. Breakfast is very not good and menu is same with all days.
Response from Property: Dear Customer, Thank you very much for sharing your stay experience. We are very sorry that we could not meet your expectations. Please accept our sincere.
Anonymous User
Double Room
Stayed in Oct 2024
Solo travelers
12 review
4.0/5
Very Good
Posted on Nov 18, 2024
It was nice staying here, many restaurants downstairs and near hospital
Response from Property: Simple words, powerful and resounding. Thank you for your positive feedback. We will strive to provide better service and hygiene. Please continue to support us
Guest User
Business Double Room
Stayed in Apr 2024
Solo travelers
3 review
3.7/5
Posted on Jun 3, 2024
Location was good staff was friendly and helpful. However TV was not working aircon was noisy and rom looks old. Hotel rooms was on the 5th floor of the complex while reception is on ground floor. There is only one lift access and the complex is an old and worn down building.
Response from Property: Dear guest, the hotel sincerely apologizes for the unpleasant experience you had at the hotel. Thank you very much for your valuable suggestions. The hotel will immediately conduct inspections and rectifications. We look forward to having you stay again and discover our different changes.
Denis Ssali
Business Double Room
Stayed in Apr 2024
Couples
4 review
5.0/5
Outstanding
Posted on May 22, 2024
I had an excellent stay at IBIS Hangzhou. The hotel is conveniently located near Hangzhou West Lake Jiefang Road and a short walk from the Metro. A Starbucks on the first floor and numerous nearby Asian restaurants added to the convenience. The staff were very helpful, and the rooms were extremely clean and fitted with smart devices. Overall, a fantastic experience. Rating: ⭐⭐⭐⭐⭐
Response from Property: The happiest thing every day is not that the weather is sunny or the flowers are blooming, but that the guest officer is full of five-point praise, which encourages me to continue to work hard every day
Ricardo Sasaki
Business Double Room
Stayed in Sep 2024
Solo travelers
3 review
4.0/5
Very Good
Posted on Oct 27, 2024
The hotel staff was gentle and very helpful all the time. The location is wonderful, near of everything. The only problem, so big that it made me move after the 1st night, is that there is a construction work going on right above the rooms, extremely loud making it impossible to stay inside. The hotel should have informed it is going on all day from 9am to 6pm continuously.
Response from Property: Thank you very much for your affirmation and suggestions. We are very sorry for the inconvenience caused during your stay. In response to your suggestions, we actively adopt them. We hope to provide you with a different experience next time you stay with us. Have a pleasant journey!
SueYong
Double Room
Stayed in May 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on Jun 15, 2024
Awesome customer service 🫶🏻 A gift for us during checked out 😍
Response from Property: 愛乾淨,住宜必思,希望您長住這個温暖的家!
Hoe
Double Room
Stayed in Mar 2024
Solo travelers
3 review
4.7/5
Amazing
Posted on Apr 23, 2024
Very impressed with their pro guests attitude, all staff are helpful n go the extra miles to assist guests, such as offer to help book taxi, provides extra drinking water, free usage of washers n dryers, good spread of breakfast. I really can not ask for more. Well done Ibis.
Response from Property: Thank you very much for your compliment, we firmly believe that with your encouragement, we will do better!
Guest User
Double Room
Stayed in Mar 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Apr 30, 2024
This is a newly opened hotel under Ibis brand. The check-in section is located on the first floor and the rooms are located on the fifth floor. You will also find the laundry room, hotel’s breakfast section and lockers on the fifth floor as well. It is like a complex in a compact. Rooms are very good and well-maintained. Everything about the room is perfect. Inside the building, there are also plenty of restaurants and also Starbucks. You can walk nearby to several places and there are many shops outside the building. I recommend you this hotel.
Response from Property: Stepping across a sea, stirring up a piece of sparkle with erudition, picking a bunch of flowers, sending wisps of snort out of a smart bumper, without a dream, decided to set off from there. 2024, set off, sail, may we be by our side. We look forward to seeing you again!
Chia Guan Leng
Superior Double Room
Stayed in Mar 2024
Solo travelers
1 review
4.7/5
Amazing
Posted on Apr 16, 2024
Cleanliness n comfortable, receptionist are friendly n courteous,provide umbrella if needed
Response from Property: Dear, we have received your suggestions and have completed all adjustments today. We look forward to your stay again and giving you a completely different experience.
SU-Bhattacharya
Double Room
Stayed in Aug 2024
Couples
36 review
4.0/5
Very Good
Posted on Sep 29, 2024
The Hotel is small. They provided us with an alternate as there was loud noise of Hotel renovation. The alternative was okay. Thanks!
Response from Property: 感謝您對我們的點評,不足的地方我們會加倍努力改進,衹願君心再回顧,我們掃榻相迎
Guest User
Business Double Room
Stayed in Aug 2024
Travel with friends
1 review
4.0/5
Very Good
Posted on Oct 30, 2024
Nice clean hotel almost in the city centre. Everything essential was provided. Room was clean
Response from Property: 感謝您對我們的點評,不足的地方我們會加倍努力改進,衹願君心再回顧,我們掃榻相迎
Penguin​
Double Room
Stayed in Jan 2024
Solo travelers
13 review
4.7/5
Amazing
Posted on Feb 14, 2024
The hotel located at a very good place, there were so many restaurants in the building (unfortunately i stayed during Chinese new year, so all restaurants are closed). However, there is a Starbucks and Mcdonald at the building. (I can ordered food and it literally delivered to my door) The staff were very friendly and helpful. Downside was that I requested the room with window but its turn out the view was the other room view. But overall I enjoyed my time at the hotel, and definitely come back again ☺️
Response from Property: Thank you for your review of us. We will redouble our efforts to improve the shortcomings. We only hope that you will look back again and we will welcome you.
Narumon
Double Room
Stayed in May 2024
Travel with friends
9 review
5.0/5
Outstanding
Posted on Jun 24, 2024
We have no regrets to stay here, easy access to metro station, very helpful & caring reception staff, room is clean, water shower pressure is good, breakfast is great, we have nice fruit, very good coffee, variety to choice for breakfast, hotel equip with washing machine and dryer, we strongly recommend this hotel
Response from Property: Thank you for your review of us. We will redouble our efforts to improve the shortcomings. We only hope that you will look back again and we will welcome you.
Guest User
Double Room
Stayed in May 2024
Solo travelers
2 review
4.5/5
Great
Posted on Jun 9, 2024
Easy to find and get around. The breakfast had enough variety and tasted good, although no coffee. They give one packet of coffee in the room. There is a Starbucks on the ground floor (hotel is on 5th floor). The pillows and blanket are comfortable. Staff are nice.
Response from Property: Thank you very much for your stay and leave valuable comments, we have been committed to creating a warm and sweet home for you, and the comfort of your stay is our highest pursuit. All of us look forward to seeing you again
Apiradeej
Double Room
Stayed in May 2024
Travel with friends
7 review
4.5/5
Great
Posted on Aug 23, 2024
Good location in a walking distance to Xihu lake and many restaruants & starbuck at the same building, good breakfast espically noodle with minced pork & friendly staff but they are not fluent in English.
Response from Property: Thank you very much for your stay and valuable feedback. We are committed to creating a warm and sweet home for you, and your comfort during your stay is our highest pursuit. All employees look forward to your visit again