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Location4.8
Amenities4.8
Service4.9
Cleanliness4.8
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All reviews(1536)
Positive reviews(1527)
Reviews with photos/video(109)
Classy environment(101)
Delicious breakfast(88)
Friendly front desk staff(82)
Quiet & comfortable(60)
Easy to get around(57)
Perfect for business trips(34)
Near shopping area(33)
Convenient for shopping(30)
Negative reviews(9)
Pj Thil
Superior Queen Room
Stayed in Apr 2024
Couples
8 review
5.0/5
Outstanding
Posted on May 17, 2024
Highly appreciated my stay! The hotel is very clean and staff is helpful. Breakfast is also marvelous both Chinese and European ( try the wontons). The hotel was very quiet!
Response from Property: Thank you for your support and love for Yaduo. I just met you in the vast sea of people. I have to say that this is a kind of fate, so fate is something that can only be met but cannot be sought. Once you meet, you will live forever. It starts at the hotel. Don't stop at the hotel, stay true to your original intention, and you will always succeed! Flowers are blooming everywhere. I hope that every city you pass by will have an Atour to give you a warm haven!
pprw
Elegant Queen Room
Stayed in Mar 2024
Business travelers
224 review
5.0/5
Outstanding
Posted on May 2, 2024
Nice location and the facilities also great, helpful staffs
Response from Property: 感謝您對亞朵的支持與厚愛,茫茫人海就偏偏與您相遇,不得不説這是一種緣分,所以緣分這東西可遇不可求。遇見了就是一生。始於酒店。不止於酒店,不忘初心,方得始終!朵朵遍地開,希望有您路過的城市都有一家亞朵,能讓您有個温暖港灣!
Fadia
Executive 2-bed Room
Stayed in Jul 2024
Family
12 review
5.0/5
Outstanding
Posted on Aug 31, 2024
Great hotel as expected.
Response from Property: 不論風雨如何變換,初陽依舊如夢般美好,在或深或淺的歲月裏,拂落心塵,留下一絲温暖,在有悲有歡的青春裏,歌盡心音,留下點滴暖意!感謝親的點評,祝福您~
Anonymous User
Superior Family Room
Stayed in Dec 2024
Family
1 review
1.0/5
Posted on Jan 31, 2025
This is the first time I give a bad review on Ctrip! 1. I booked a family room, but the shower glass was not frosted properly. My family was taking a shower inside, but I could see clearly outside! This is not a couple's room!
2. The bathroom was very, very moldy! As shown in the picture
3. The noise nearby was very loud, and the sound of the construction truck reversing at night was very loud!
Not recommended! Highly not recommended
Original TextTranslated by Google
Response from Property: 朵兒先為朵兒沒有給客官帶來一個好的體驗道個歉,朵兒是以舒適温馨為主題的輕奢酒店,因是翻牌酒店可能硬件上存在一點瑕疵,沒能給用户滿意的體驗非常抱歉。同時,朵兒希望您在入住期間有任何問題都可以直言不諱的指出,對於每一位顧客的指導 ,我們一定悉心聽取、不斷改進並努力提高我們的服務標準,朵兒家最近在品牌轉型期間,可能給客官帶來不美的感官,朵兒再此給您道歉呢!朵兒還是希望客官可以給朵兒一次機會,讓朵兒可彌補...........
Guest User
Superior Queen Room
Stayed in Dec 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Jan 19, 2025
The service attitude is very good. They serve tea when checking in and provide hot water when checking out.
The bed and pillow are very comfortable. This is the good thing about staying at Atour.
The breakfast is small but exquisite, not big and comprehensive. I want to try a little bit of everything. It's great!
Original TextTranslated by Google
Response from Property: It is a great pleasure to have friends coming from afar. It is a great honor for Duoer to meet you in this bustling city. I am looking forward to seeing you again after leaving your footprints!
Guest User
Guestroom (Double bed)
Stayed in Nov 2024
Travel with friends
10 review
5.0/5
Outstanding
Posted on Jan 2, 2025
Facilities: Very good, relatively new. I like the table in the room.
Service: The front desk also gave us peace apples.
Original TextTranslated by Google
Response from Property: No matter how the wind and rain change, the early sun is still as beautiful as a dream. In the deep or shallow years, it brushes off the dust in the heart and leaves a trace of warmth. In the youth with sorrow and joy, it sings the heart and leaves a little warmth! Thank you for your comments, and I wish you~
Guest User
Superior Queen Room
Stayed in Nov 2024
Other
15 review
5.0/5
Outstanding
Posted on Dec 31, 2024
The good thing is that the books in the lobby are very interesting, not just for decoration, and are worth reading. The teapot and disposable paper cups are clean and hygienic for making tea.
The bad thing is that the air conditioner is a bit too loud, and it is difficult to sleep. The room next to it got up at 7 o'clock to watch TV, which was very noisy.
Original TextTranslated by Google
Response from Property: Thank you for your support and love for Atour. I met you in the vast sea of people. I have to say that this is fate, so fate is something that can only be encountered but not sought. Once you meet, it will last a lifetime. It started with the hotel. It is more than just a hotel. Only by keeping your original intention in mind can you achieve your goal! The flowers are blooming everywhere. I hope that there is an Atour in every city you pass by, so that you can have a warm harbor!
Guest User
Superior Queen Room
Stayed in Oct 2024
Business travelers
9 review
5.0/5
Outstanding
Posted on Nov 27, 2024
Basically, I stay at this hotel when I come to Hangzhou. The location is good and it is convenient to go everywhere. The hotel is also far from the road and relatively quiet. Then Atour's laundry service delivers clothes to the room, and breakfast is until 10:30. There are midnight snacks, which are standard. Another good thing about this hotel is that the gym equipment is relatively complete, with a wide variety of equipment, including aerobic and anaerobic. Leke opposite the hotel is also convenient.
Then the morning is also very rich. The only slight flaw is that there is only one elevator, everything else is very good
Original TextTranslated by Google
Response from Property: Dear customer, your comments are like a beam of warm light, illuminating the road of our service. As the Little Prince said: "What makes the desert beautiful is that it hides a well somewhere." Your praise is the "well" hidden in our hotel, making our efforts meaningful and precious. Thank you for your recognition and look forward to serving you again!
lauder52
Executive Queen Room
Stayed in Sep 2024
Family
4 review
5.0/5
Outstanding
Posted on Nov 2, 2024
The room is clean and tidy, with basic supplies. The late night porridge brings comfort to the stomach. Convenient laundry service, the aunt will help you wash and dry and send it to the door. For these two items, Atour is worth staying again and again.
Original TextTranslated by Google
Response from Property: No matter how the wind and rain change, the early sun is still as beautiful as a dream. In the deep or shallow years, it brushes off the dust in the heart and leaves a trace of warmth. In the youth with sorrows and joys, it sings the heart and leaves a little warmth! Thank you for your comments, and I wish you~
Sidierdunxishi
Superior Queen Room
Stayed in Sep 2024
Other
35 review
3.7/5
Posted on Oct 31, 2024
The toilet is not anti-slip. After opening the anti-slip mat, there is a small package left inside, probably shampoo packaging.
There is a pillar in the room, which is the most uncomfortable.
In addition, even if there is an electromagnetic plug for mosquito repellent in the room, it is turned on 24 hours a day, and I am still bitten by small insects. The black ones are not mosquitoes.
The exterior decoration is good and the service attitude is particularly good, but unfortunately, it is currently the least worthwhile of the Atour series I have stayed in.
Original TextTranslated by Google
Response from Property: Duoer first apologizes for not bringing a good experience to the guests. Duoer is a light luxury hotel with the theme of comfort and warmth. Because the replica hotel may have some flaws in the hardware, it failed to satisfy the users. Very sorry for the experience. At the same time, Duoer hopes that if you have any questions during your stay, you can point it out bluntly. We will listen carefully to every customer's guidance, continuously improve and strive to improve our service standards. Duoer's family has recently been undergoing a brand transformation period. , it may bring unsightly feelings to our guests, Duoer would like to apologize to you again! Duo'er still hopes that the guest officer can give Duo'er a chance to make amends...
Mouxidongalie
Executive 2-bed Room
Stayed in Sep 2024
Family
22 review
4.8/5
Amazing
Posted on Oct 20, 2024
The young man and the young lady are very nice, the room is very comfortable, but the two rooms are not on the same floor, which is not very convenient. There is porridge in the evening, which the elderly will really like. The downside is that the breakfast is really salty, and there is always a sound of water in the bathroom, which is sad. There is a bus stop nearby to get to the Broken Bridge, which is very convenient. It is also very friendly to eat in the business district opposite.
Original TextTranslated by Google
Response from Property: It is a great pleasure to have friends coming from afar. It is a great honor for Duoer to meet you in this bustling city. I am looking forward to seeing you again after leaving your footprints.
Guest User
Executive Queen Room
Stayed in Sep 2024
Solo travelers
2 review
4.1/5
Very Good
Posted on Oct 15, 2024
Very satisfied with this hotel, clean, convenient location, many restaurants downstairs, convenience stores near the hotel. It is really convenient, I will definitely stay here when I return to Hangzhou. The waiter's attitude is also very good 👍 very good.
Original TextTranslated by Google
Response from Property: After a farewell, the two of us are happy, and the three lives are blessed! Duo'er believes that every encounter in life is difficult, and I am glad that I can still bring you beautiful memories after separation. Duoer people are all warm-hearted Atour people. We hope that every friend who comes to Atour can feel the warmth and comfort of the neighborhood. We look forward to your next visit!
Chihuoyexiaolang
Superior Queen Room
Stayed in Sep 2024
Couples
5 review
5.0/5
Outstanding
Posted on Oct 3, 2024
The price of this hotel during the National Day holiday is not outrageous, the hygiene is satisfactory, the mattress is moderately soft and hard, it is convenient to eat, the location is easy to find, the breakfast is quite rich, and the key point is that the breakfast can be packed away. If you are with friends, you can pack it and eat it in the room. The laundry room is very convenient and suitable for people on business trips. The lady at the front desk has a sweet smile and very attentive service. There is also a gift when checking out.
Original TextTranslated by Google
Response from Property: Thank you for your support and love for Atour. I met you in the vast sea of people. I have to say that this is fate, so fate is something that can only be encountered but not sought. Once you meet, it will last a lifetime. It started with the hotel. It is more than just a hotel. Only by keeping your original intention in mind can you achieve your goal! The flowers are blooming everywhere. I hope that there is an Atour in every city you pass by, so that you can have a warm harbor!
Guest User
Elegant Queen Room
Stayed in Aug 2024
Couples
11 review
5.0/5
Outstanding
Posted on Sep 7, 2024
Very good, good quality and low price. The quality of Atour is also guaranteed. I changed clothes in the car in the middle of the night and it was inconvenient to go down to get the cleansing oil. The front desk was also very considerate to help deliver the toiletries. Very good
Original TextTranslated by Google
Response from Property: Dear customer, your comments are like a warm light, illuminating the road of our service. As said in "The Little Prince": "What makes the desert beautiful is that it hides a well somewhere." Your praise is the "well" hidden in our hotel, making our efforts meaningful And precious. Thank you for your recognition and look forward to serving you again!
Guest User
Elegant Queen Room
Stayed in Feb 2025
Solo travelers
3 review
3.7/5
Posted on Mar 8, 2025
1. I think the hotel is quite new, but the toilet is not a smart toilet.
2. The most uncomfortable thing is that you must check whether the room you book has a window, otherwise it will be very hot. The weather in early March was so hot that I felt like I was dying. The air conditioner can only heat, so I had to turn it off.
3. The sound insulation is not good. I was very uncomfortable and slept very poorly.
4. The TV screen was cut off after a while. I thought I would not cast the screen and watch TV, but the picture quality was really bad and I couldn't watch it.
Very bad accommodation experience.
But the staff was nice and gave me a souvenir (osmanthus cake) before I left.
Original TextTranslated by Google
Response from Property: 我所有想過千遍萬遍,想要跟您致歉的話,可是愧疚的我不知如何開口,但還是誠心的給您致歉,沒能給您提供一個美好的入住體驗,辜負了您對我們的期望,所有的理由與解釋都是蒼白無力的,我們衹能不斷的強大自己,用自己的實際行動來得到您的原諒。不是每一次相遇,都能成為美好的開始,但您如此真實客觀的評價,讓我們彼此認可了這是一次與您美好的相遇