Norton Motel

Was delighted with our stay at the Norton Motel. The rooms are really clean and the amenities are great. The beds were comfortable and the rooms are an excellent size. We had an issue one night with the smell of cigarette smoke coming into the room but this was addressed by the staff promptly. The check-in is done at another property close by but was told to us before we checked in. The staff were delightful. I was a little disappointed with the housekeeping. The room wasn’t cleaned or was just barely made up. The bed was made in a sloppy manner (see photo), they essentially just gave new towels and emptied the rubbish. It would have been nice if they told us beforehand that this is the level of housekeeping. The hallway smelt a little when we arrived and some things need a bit of a clean but overall I can’t fault it. I would stay here again.

The accommodation was modern, immaculately clean, and provided a high level of comfort. The cleaning staff excelled, delivering service that surpassed expectations. Overall, the experience was positive. However, it would have been beneficial to be informed in advance that the check-in office is located offsite, requiring approximately a 4 minute drive from the main premises. This information would have streamlined the arrival process.

Be aware that this isn't actually a motel. It is a private apartment own by a motel group. You have to travel to Ashwood Motel to check-in, which I would have liked to know beforehand. The room itself it quite nice, clean, spacious, new and modern. It also came with a bit of milk and biscuits, etc. That I thought was a nice touch. I'd be happy to stay again and recommend you do to.

I guess you get what you pay for. If you are on the ground floor then expect to get no sleep as the whole room shakes when the person upstairs walks around. As for house keeping - they will only replace your towels. Stay almost an entire week and the bed was never made - the sheets were just thrown across the bed. Worth paying more and staying somewhere decent.