Guest User
December 4, 2024
I prepaid with Ctrip. When I checked in, the front desk asked me to swipe my credit card. When I asked, they said: To verify whether the credit card was the one used for prepayment. I was very puzzled at the time. After checking out, I checked the bill and found that they deducted the fee again.
After I found the problem, I contacted Ctrip, but Ctrip could not refund directly (with evidence and I was a black brick member) and I had to wait for the hotel to reply.
Then I directly emailed the hotel, submitted evidence, and asked them to process the refund. The hotel may be a chain and pay attention to its reputation, so they processed the refund the next day.
Ctrip kept shirking and asked me to wait for the agent's reply (it didn't get it done in a week), and never took the initiative to help customers solve problems.
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