Citadines Marina Halong

Citadines Marina Halong Reviews

Citadines Marina Halong

Peninsula 3, Marina Ha Long, Ha Long Marine Boulevard Hung Thang Ward, Ha Long, Quang Ninh Province, VietnamView Hotel Details
Citadines Marina Halong
Citadines Marina HalongCitadines Marina HalongCitadines Marina Halong
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Citadines Marina Halong Guest Reviews

4.4/5
Very Good
105 review
Verified reviews
Location4.3
Amenities4.5
Service4.2
Cleanliness4.6
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All reviews(105)
Positive reviews(100)
Reviews with photos/video(35)
Awesome stay(26)
Delicious breakfast(21)
Friendly staff(21)
Clean and tidy(19)
Awesome rooms(12)
Great swimming pool(8)
Nice sea view(6)
Negative reviews(5)
Guest User
Two Bedroom Premier King
Stayed in Nov 2024
Family
3 review
4.2/5
Very Good
Posted on Jan 1, 2025
Great place to stay. Not much around but the restaurant has much variety. Spacious and great gym and pool indoor and outdoor.
Response from Property: Dear Value Guest,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodation, as well as the facilities and services. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.Yours Sincerely,Nhung NguyenHotel Manager
Susi
Executive Three Bedrooms Room
Stayed in Jul 2024
Family
4 review
4.0/5
Very Good
Posted on Aug 21, 2024
Nice hotel with sea view.
Response from Property: Dear Susi,Thank you for the lovely review! Our goal is always to exceed your expectations!We look forward to welcoming you back to Citadines Marina Halong in the near future.Kind RegardsNhung NguyenHotel Manager
Daniel & Cici Around the World
Executive King Bed Room
Stayed in Feb 2024
Couples
20 review
4.7/5
Amazing
Posted on Apr 4, 2024
I had a very pleasant stay at this hotel. The breakfast was delightful, and the staff was incredibly helpful. The rooftop offered a beautiful view, and the restaurant had a good selection of meals. The overall vibe of the hotel was lovely.However, I must express my disappointment regarding the fire alarm that went off multiple times during the early morning hours without any explanation. This was quite disruptive to my stay.Despite this issue, I highly recommend this hotel. On a separate note, I visited the spa next to the hotel, 'Nature,' and while the services were excellent, I was shocked to learn about their labor practices. It's disheartening to know that the staff relies solely on tips without receiving a proper salary. Offering expensive services without fair compensation for the employees is unacceptable and tarnishes the experience of an otherwise enjoyable stay at the hotel. Many people go there, but they are supporting this labor exploitation.
Response from Property: Dear TabordaDaniel,Thank you for choosing our hotel, and for taking the time to write a review! We are so pleased to hear you found our “breakfast was delightful, and the staff was incredibly helpful. The rooftop offered a beautiful view, and the restaurant had a good selection of meals.” And you enjoyed your stay. I am truly sorry to hear about your unpleasant experience regarding the fire alarm activated. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key mission. Unfortunately, there is no way of recreating the past or reversing the unpleasant incident you experienced.We take our guest experience seriously, and we will continue in our improvement efforts to provide excellent service and product to our guests.Once again, thank you for your valuable feedback and we do hope you give Citadines Marina Halong another chance.Kindest Regards,Nhung NguyenHotel Manager
Monythida Yoeng
Executive King Bed Room
Stayed in Jul 2024
Family
3 review
4.0/5
Very Good
Posted on Oct 25, 2024
Overall is good, but the location is a bit far from the city, suitable for those who love to spend time quietly and peacefully.
Response from Property: Dear Monythida Yoeng,Thank you for taking the time to post a review of our property.We are so happy to hear that you enjoyed your time at Citadines Marina Halong. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know.We hope to see you soon!Warmest Regards,Nhung NguyenHotel Manager
Katiayt
Executive One Bedroom Room
Stayed in Nov 2023
Travel with friends
6 review
4.5/5
Great
Posted on Jan 1, 2024
I went to this hotel for New Year and it was a very good surprise that the party-dinner that they offered to guests was amazing, the food was incredible good. The hotel also has facilities for small kids play + social place near by, very convenient for parents. The only inconvenience was the bathtub that should be clean deeply, a little bit of oil inside, the rest amazing. To go to the beach a little bit far by walking. The view for the sea is amazing too. The food in the restaurant was very good too.
Response from Property: Dear Katiayt,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodation, as well as the facilities. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We are sorry for the inconvenience of the bathtub cleanliness in your room, we wish to assure you that your feedback has been shared with our Housekeeping Manager. Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and action to resolve it promptly and accuratelyWe look forward to welcoming you back to our hotel in the future.Yours Sincerely,Nhung NguyenHotel Manager
Guest User
Executive One Bedroom Room
Stayed in May 2024
Family
3 review
4.7/5
Amazing
Posted on Jun 3, 2024
A nice trip but be careful if you like a quite environment, you should avoid live here in weekend.
Response from Property: Dear Value Guest,Thank you for taking the time to post a review of our property.We are so happy to hear that you enjoyed your time at Citadines Marina Halong. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know.We hope to see you soon!Warmest Regards,Nhung NguyenHotel Manager
Guest User
Deluxe Studio
Stayed in Apr 2024
Family
5 review
2.7/5
Posted on May 16, 2024
The room is too small. How can it be the 5 stars hotel? some 3 stars hotels are better.
Response from Property: Dear Value Guest,It was a great pleasure having you stay at the Citadines Marina Halong. Thank you for sharing your feedback about your stay experience with us.We look forward to welcoming you back in the near future.Best Regards,Nhung NguyenHotel Manager
BentoOnHoliday
Executive King Bed Room
Stayed in Mar 2024
Couples
5 review
4.5/5
Great
Posted on Apr 5, 2024
Stayed a night after doing a cruise. Big Big balcony, all the amenities needed. Bikes, gyms, swimming pool free to use. Large selection of food for the morning buffet offering a large variety of food.
Response from Property: Dear BentoOnHoliday,Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Citadines Marina Halong. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!Yours Sincerely,Nhung NguyenHotel Manager
Tuzhaoqiang
Executive Room
Stayed in Mar 2024
Business travelers
3 review
3.2/5
Posted on May 2, 2024
Hotel is Ok, breakfast is soso, service just ok but with this price is reasonable.
Response from Property: Dear Tuzhaoqiang,Thank you for taking the time to post a review of our property.We are so happy to hear that you enjoyed your time at Citadines Marina Halong. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know.We hope to see you soon!Warmest Regards,Nhung NguyenHotel Manager
GodUsopp
Studio Deluxe Twin
Stayed in Mar 2023
Family
2 review
4.7/5
Amazing
Posted on May 8, 2023
Our stay was wonderful, the hotel manager and service desk were so helpful, they made our short stay so good! The rooms were real clean and nice, the view from our window was lovely. I can’t thank Mr Harry from the front desk and the hotel Manager Miss Parleen enough for the help and service they provided, it’s the best service I’ve received from a hotel in Vietnam and is more than enough for me to return and stay there once again. The outdoor pool and breakfast service was also amazing, it was a great start to our day!! 100% recommended!!
Response from Property: Dear Sonny, Thank you so much for your review of Citadines Marina Halong. We trust you had a comfortable stay with us. I would like to personally thank you for the review and recommendation at the highest level of your recent stay with us! Your valuable feedback let us know how we're doing and truly does make a difference. I’m thrilled that you had such a wonderful experience. Many thanks again, we look forward to welcoming you back very soon when your travels bring you to this lively city. Warmest Regards Parleen Kaur Residence Manager
Hien
Deluxe Two Bedrooms Room
Stayed in May 2023
Family
1 review
4.7/5
Amazing
Posted on Jul 2, 2023
very modern and clean rooms, solid breakfast buffet
Response from Property: Dear Hien,Thank you for taking a moment to share your experience at Citadines Marina Halong. We are so pleased to hear you found our service to your liking, as we are committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon at Citadines Marina Halong.Kindest Regards,Nhung NguyenHotel Manager
Guest User
Deluxe Two Bedrooms Room
Stayed in Apr 2024
Travel with friends
5 review
4.2/5
Very Good
Posted on Jun 5, 2024
Great experience
Response from Property: Dear Value Guest,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodation, as well as our facilities. Our hotel aims to provide a truly unique experience, filled with infinite possibilities and we are thrilled that we were able to exceed your expectations.We look forward to welcoming you back to our hotel in the future.Yours Sincerely,Nhung NguyenHotel Manager
Guest User
Deluxe Studio
Stayed in Dec 2022
Couples
2 review
4.7/5
Amazing
Posted on Feb 13, 2023
Hotel is top class. Good restaurants. Best part was the friendly staff. Very helpful.
Response from Property: Dear 豪华一室房, Thank you for sharing your positive stay experience with us! We are delighted to read that you were well looked after by our team at Citadines Marina Halong! Your kind words will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery. We thank you again for choosing to stay with us and we look forward to having you back soon. Warmest Regards Parleen Kaur Residence Manager
Guest User
Two Bedroom Premier King
Stayed in Dec 2022
Family
17 review
4.7/5
Amazing
Posted on Jan 24, 2023
Lovely staff, great food, beautiful, new and clean apartment. We had a lovely stay.
Response from Property: Dear Valued Guest,Thank you for sharing your positive stay experience with us!We are delighted to read that you were well looked after by our team at Citadines Marina Halong! Your kind words will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery.We thank you once again for choosing to stay with us and we look forward to having you back soon.Warmest RegardsParleen Kaur Residence Manager
Sherry…13
Executive Room
Stayed in Sep 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Oct 29, 2024
Good!!!
Response from Property: Dear Sherry…13,Thank you for taking the time to post a review of our property.We are so happy to hear that you enjoyed your time at Citadines Marina Halong. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know.We hope to see you soon!Warmest Regards,Nhung NguyenHotel Manager