160 Ha Long Road, Bai Chay Ward Ha, Ha Long, Quang Ninh Province, Vietnam
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Rooms (29)
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10/10
ivantz
10/10
drmahita
Featured (16)
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Exterior (14)
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6.5/10
Anonymous User
Dining (55)
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10/10
ivantz
10/10
Guest User
Leisure & Recreation (32)
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Business Facilities (15)
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Public Areas (9)
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10/10
HoàngHiếu
User Uploads (33)
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6.5/10
SANGMIN
10/10
drmahita
10/10
Anonymous User
10/10
drmahita
10/10
ivantz
10/10
Guest User
Near Hotel (18)
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10/10
ivantz
8.0/10
Guest User
Other hotel pictures (6)
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10/10
drmahita
10/10
HoàngHiếu
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We Price Match
1 night
Guest Reviews
7.9/10
Good
47 review
Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location8.5
Amenities7.2
Service8.0
Cleanliness8.1
ivantz
Standard Room With 2 Single Size Beds
Stayed in Feb 2025
Travel with friends
17 review
10/10
Outstanding
Posted on Mar 23, 2025
Location at city centre with small night bazaar just opposite the hotel. Hotel room very comfy and stayed for a night after ha long bay cruise. There are food nearby within walking distance - a dong restaurant
6/8
drmahita
Standard Room With 1 King Size Bed
Stayed in Nov 2023
Solo travelers
6 review
10/10
Outstanding
Posted on Jan 8, 2024
I stayed at this hotel because I am familiar with Novotel in Jakarta, Indonesia. I got a 10% discount by using Trip Coins.
I really enjoy es my stay at Novotel Ha Long Bay.
1. The room is extremely spacious. I would say that 3 people moving around would be no problem at all. The bed is also large.
2. The amenities are superb, I got all I need and some of those are eco-friendly items.
3. Not only the bedroom, the bathroom is spacious too. Wow!
4. The staffs are humble and understanding. At first I requested a late checkout until 12.30, yet I changed it to 13.00 because I just got back from my friend’s wedding. Furthermore, they always helping me order Main Linh taxi.
5. Squeaky clean!!! I love clean property!!!
Unfortunately, there is no bidet. Indonesians use bidet daily. There is no option a of Halal food, yet it is okay, that is just common in Vietnam. Overall, my experience was impressive to the point I even take photos for the purpose of reviewing how good this hotel was.
6/7
Response from Property: Dear Dr. Mahita,Thank you so much for taking the time to share your wonderful experience at our hotel! We are delighted to hear that you enjoyed your stay with us. Our team works diligently to ensure every guest has a memorable and comfortable visit. Your kind words are truly appreciated, and we look forward to welcoming you back on your next trip,Best regards,Novotel Ha Long Bay
Guest User
Superior Bay view with 2 Single Size beds
Stayed in Dec 2024
Family
14 review
10/10
Outstanding
Posted on Jan 30, 2025
The hotel staff is very considerate, the scenery is very beautiful, and the transportation is convenient. Because it is New Year, many local restaurants are closed, but the hotel restaurant is not closed. The food in the restaurant has many choices and is delicious.
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Response from Property: Dear value guest,We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Novotel Ha Long Bay management team,
Guest User
Superior Bay view with 2 Single Size beds
Stayed in Mar 2025
Solo travelers
1 review
10/10
Outstanding
Posted on Apr 9, 2025
Very good. Good environment. Close to the beach.
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TranNghia
Standard Room With 1 King Size Bed
Stayed in Aug 2024
Travel with friends
5 review
8.5/10
Very Good
Posted on Sep 22, 2024
Good service, enthusiastic staff, poor soundproofing, may have been after storm number 3 so the surrounding scenery was a bit shabby
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Response from Property: Dear TranNghia,Thank you for taking the time to let us know how you felt about your stay at Novotel Ha Long Bay. I am sorry that your stay at the hotel did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide an outstanding service experience for all our guests; therefore, your feedback is extremely important to us. Please be assured that we are taking appropriate measures to resolve the issue and prevent it from recurring in the future.We appreciate you sharing with us what you were not satisfied with and sincerely hope that you will give us the opportunity to serve you better in the near future.Sincerely,Novotel Ha Long Bay Hotel Management
Guest User
Standard Room With 1 King Size Bed
Stayed in May 2024
Couples
22 review
8.0/10
Very Good
Posted on Jun 17, 2024
The room is very big with a terrace
There are many restaurants and seafood restaurants near the hotel.
Easy access to nearby sun-world attractions
Only it was too noisy at night. The music played by the beach bar in the distance was too loud.
Hotel staff are not very friendly and have no sense of intimacy
Original TextTranslated by Google
Response from Property: Dear Value guest,Thank you for taking the time to tell us about your experience at the Novotel Ha Long Bay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Novotel Ha Long Bay
Anonymous User
Standard King Room Non smoking
Stayed in Nov 2022
Family
13 review
6.5/10
Posted on Dec 27, 2022
On December 26th (tenth), we only saw 2 guests during the two days of staying at the hotel we visited. When making a reservation, there was no information about the view outside the window. I long for the hotel I stayed at in Thanh Hoa the day before.
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SANGMIN
Standard Room With 1 King Size Bed
Stayed in Jul 2022
Family
3 review
6.5/10
Posted on Aug 8, 2022
The facilities are old. When I get water in the bathtub, the water counts. The water was so strong that the floor had water and I almost slipped while walking to the bathroom wearing the slippers provided by the hotel. Instead, the breakfast in the morning is satisfactory.
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HoàngHiếu
Standard Room With 2 Single Size Beds
Stayed in Jun 2022
Family
1 review
10/10
Outstanding
Posted on Jul 15, 2022
Great
Competitive price with private swimming pool
View of the mountain but still facing the road