Ha Long Bay A La Carte Apartment By The O Residence Reviews

This is an apartment-style B&B. We live in a high-rise building, so we have a great view. Unfortunately, what we see is a city view. There is no beautiful view of Halong Bay on the sea.

It's not a hotel, it's a private apartment for rent. They don't answer the phone when I have questions. The service is terrible!

There are three types of accommodation in this place, one is a hotel, one is a serviced apartment, and the other is called Mingsu. The reservation didn't specify that it was a famous hotel, but after asking many places and running around, I couldn't find it. Finally, I had to call to find out that it was a famous hotel. If you need to call why don't you tell us when you make a reservation. And the names are confusing, probably because they were chosen randomly to attract customers. The first time I took a guest there, I ended up booking a famous hotel, which was extremely embarrassing. In fact, there is nothing wrong with the product, but the problem is the attitude of the platform. The original order included breakfast, but it turned out that the breakfast was charged 60 yuan for a bowl of rice noodles. No refund for cancellation. The platform refunded 100 yuan because of our complaint. Just say that a refund has been negotiated. And I found that many hotels on Ctrip are more expensive than Qunar during the same time period.

The only minus point of this trip is: the room does not have tea, coffee or napkins!