Guest User
February 21, 2024
The hotel is located on the mountain in Hakuba Village. The snow scenery is nice after snowfall. There is a shuttle bus. Curry rice, miso soup, etc. are prepared at the entrance of the hotel. There is also a lounge with some snacks. There are unlimited public soups and private soups that require reservations. , overall it’s okay (after all, prices are expensive during the Spring Festival), but there are a few things I don’t understand:
1. For a hotel located in a Japanese countryside like Hakuba, the dinner included in the room rate is terrible Western food every day. There is no trace of Japanese food. The sense of ritual is given, but it is really not delicious.
2. The rigidity and stubbornness of the Japanese are clearly reflected in this hotel. We took a flight from Haneda at around 2 o'clock in the afternoon. We needed to get to Haneda from Hakuba early in the morning. We had to go to the bus terminal in Hakuba around 7:40 in the morning to buy tickets for the bus (tickets). You can only buy it on the spot on the same day. We calculated that for this trip, we had to take the earliest bus to Tokyo Station). We told the hotel about our needs. There were several hotel buses, but they just couldn't deliver them to us in advance. One trip (it only takes ten minutes from the hotel to the busstation), the four of us had four big suitcases, so we could only take two taxis separately. It took ten minutes and 5.0 kilometers, and cost about 180 RMB each. It was really inhumane. This I really feel like the hotel is forcing us to waste money. If we can understand the needs of the guests well and understand the bus departure time, we should adjust the hotel shuttle bus frequency. Obviously, we can pick up the guests according to the bus departure time. We insist on it. Taking a taxi by myself, with so-called sense of rigor and compliance with rules and order, but unable to serve customers in a humane way, I am really speechless.
3. If someone wants to accuse Japanese people of obeying the rules like this, then we also encountered a situation where we were waiting for the hotel shuttle bus at the bus station at 6 o'clock and did not arrive, so we had to delay it for half an hour. How can I put it, it's quite funny
4. A room card costs 3,000 yen, which makes me faint.
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