Phoenix Hotel by Hakuba Hospitality Group
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Hakuba

Phoenix Hotel by Hakuba Hospitality Group

No.6 of Ski Hotels in Nagano Prefecture
Hokujo 4690-2, 399-9301 Hakuba Village, Kitaazumi District, Nagano Prefecture, Japan
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When you stay at Phoenix Hotel in Hakuba, you'll be near ski lifts, just steps from Hakuba Valley Ski Area and 10 minutes by foot from Hakuba Happo-One Ski Area. This ski hotel is 4 mi (6.4 km) from Hakuba Goryu Ski Resort and 4.8 mi (7.7 km) from Tsugaike Ski Resort.Show More
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a snow - covered house surrounded by trees and a snowy path , creating a picturesque winter scene at Phoenix Hotel by Hakuba Hospitality Group
4.5/5Great·Cleanliness: 4.5
All 9 Reviews
Amenities
Private ParkingFreeSkiingHikingSaunaMassage roomLuggage storageBarTennis courtRestaurantCar rentals
All Amenities
Surroundings
Train: JR Hakuba Station
(2.9 km)
Train: Shinano-Moriue Station
(4.1 km)
Landmarks: オリンピックモニュメント
(210m)
Map

Rooms

Guest Reviews

Policies

Services & Amenities

Deluxe Twin Room
2

Deluxe Twin Room

2 Floor bedding
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Tea bags
Room Details
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Triple Room
1

Triple Room

2 Floor bedding
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Toothbrushes
Room Details
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Twin Room

Twin Room

1 Double bed and 1 Floor bedding
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Toothbrushes
Room Details
Check Availability
Phoenix 3-Bedroom Chalet

Phoenix 3-Bedroom Chalet

Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Shower
Room Details
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Phoenix 2-Bedroom Chalet
1

Phoenix 2-Bedroom Chalet

2 Single bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Shower
Room Details
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Superior Single Room

Superior Single Room

1 Floor bedding
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Tea bags
Room Details
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Three-Bedroom Chalet
1

Three-Bedroom Chalet

Bedroom 1:2 Single bed ● Bedroom 2:2 Single bed ● Bedroom 3:1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Shower
Room Details
Check Availability
Phoenix One
1

Phoenix One

2 King bed and 2 Single bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Shower
Room Details
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Two-Bedroom Chalet
1

Two-Bedroom Chalet

Bedroom 1:2 Single bed ● Bedroom 2:1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Shower
Room Details
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Guest Reviews

4.5/5
Great
9 reviews
Verified Reviews
  • Cleanliness4.5
  • Amenities4.5
  • Location4.5
  • Service4.5
Average for similar properties in Hakuba

Book now and leave a review after your stay to earn up to 120 Trip Coins (approx. PHP 70.79). Trip Coins can be used to save instantly on room rates.

Most Mentioned
T‍h‍o‍m‍a‍s
August 30, 2024
I really enjoyed my stay at the Phoenix. Not only was the staff was very friendly and accommodating, but they spoke English. It's not too far of a walk to good food and they offered shuttles to the ski park, even after i missed the pick up time. My room was very clean. The ski locker was very convenient and nothing got stolen. The onsen was great and the restaurant had the best steak I've ever had in my life. Thank you Phoenix staff for the great stay. I would definitely stay there again.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
June 29, 2024
An excellent experience. A beautifully appointed chalet with everything you need. The layout has been well thought out, amenities nicely chosen and overall just comfortable and welcoming in a spectacular area of the country. A must try !
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
February 27, 2023
This is my second review for Phoenix in about 8 yrs and sorry but this may be a long one, as things have changed When I first went to the Phoenix hotel it was managed by Sally and her husband Peter back in 2014 I think .I then went yr after yr after yr and so on until covid and now back again this feb 2023 It is a great hotel but if you went when Sally was there you would see a massive difference, I felt it was limping I felt it was trying hard to stay afloat. Don't get me wrong the staff there are great but they are lacking enough staff and a manager to run it properly. No one is managing the hotel now, the staff are run off their feet and it's so obvious to someone who has stayed there so many times. There is stuff and bits and bobs everywhere, not as tidy as it was either There is a coffee machine up stairs now that has barely warm coffee and milk in those tiny little containers, so you need about 6 in 1 cup Coffee also down stairs in the restaurant is slightly warmer and for $5 you can get a special one made that is also warm , lucky for me I"m a fussy tea drinker and I bring my own------ but I kept hearing people complain about their barely warm coffee. Pre covid I would eat at least 5 nights in the restaurant Mimi's, but this time ate only once and it was the first night. 2 mains and veggie dish [ warm roast tasteless veggies] and chips , 1 glass of wind and the cost was close to $290 Aussie dollars { no wagyu beef in our meal either ] it was good but not worth the cost. The prices have gone through the roof for dinner. I would never eat dinner there again. We did get fresh made bread and some GF for me but enough butter to spread on a savoy biscuit :/ We then ate in many other places around and in ECHO Land for around $100 or less and the food was amazing Phoenix used to have a few shuttles in the morning but with staff shortages [ not their fault] they have one and very limited as to where you want to be dropped off, you now have to walk up the rd to the next hotel if you want to go to out different slopes. Question is why not stay up the rd next time then you wouldn't have to walk up there every morning to catch a bus The hotel is still very clean and everyone is lovely but lacking presence of someone in charge Sally had it run like a well oiled ship, the best service out of anywhere I had stayed across the globe. Im sure she was overworked as she gave it 200% I don't think the Phoenix owners knew how well Sally and Pete actually ran it and Aya who is still there looks run off her feet and doing the best she can. They did do as much as they could for any requests I had but they need another Sally !!!!!! I will go back next yr as it is very homely and quaint and hopefully by next yr they will have a manager and maybe look into actually serving hot coffee. Also making the menu a bit more less fancy and less expensive, what has happened Mimi's ??? You are missing a massive market. Do I really want to get dressed to go out into the cold for
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
February 21, 2023
Spent one week in a hotel room at the Phoenix Hotel and it was fantastic. The staff were really knowledgeable and always helpful. It is not a big hotel but it is very well run and modern. We paid a bit extra for a shower in our ensuite which was good for my teenage daughter who did not want to use the hotel onsen. Breakfast is included in the price and it is large enough to keep you going all day. For dinner we ate at the hotel restaurant one evening and it is fantastic but really expensive. The hotel helped us book a range of local restaurants and provided transport to/from. There are some restaurants in walking distance but it is approx 15 mins walk to an area at the base of Hakuba with more restaurants. The location is really good and just around the corner from Rhythm Ski rentals which was really handy (and they pickup your ski gear from the hotel at the end of the rental period). There is a bus stop just next door that will take you to all the different ski areas, but sometimes the hotel also dropped us off if they had a van going in that direction. Would highly recommend the hotel but next time we go back we would stay in one of the self-catering chalets so we can have the choice of eating in or out.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
February 21, 2023
This is an exceptional hotel. The hardware is good (everything in good condition and working order) but not jaw-dropping. What makes it great is the level of service and attention to details of the staff. Our room was small for a family of 4 but functional. Pre-check-in, the staff already reminded me to sign-up for ski school and ski rentals. They helped us book every restaurant reservation in advance. Pick-up and drop-off at ski-school was on time everyday. They offered a free shuttle daily to town and supermarket, should you need to do a little bit of shopping. The included breakfast was ordered to cook daily (not a buffet) and it was heavenly. They helped us arranged taxi pickup and drop-off for dinners further a-field. Dinner at Mimi's Restaurant was of high quality (albeit expensive). All in all a wonderful trip, thanks to the faultless and wonderful staff at Hotel Pheonix!
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
February 21, 2023
We stayed in a 2 bedroom Phoenix Chalet in Hakuba in January 2023. The chalet itself was perfect for our family of 4 (2 adults, 2 teenagers) with a large living room and kitchen area. The little touches of the chalet are what make it so comfortable (mud room with heated floors for your skis/boots, heated floors in the bathrooms, a well stocked kitchen, etc). But the star feature of our stay is the INCREDIBLE SERVICE that comes with staying in the chalet. The hotel staff will arrange all your dining reservations, pickup and drop off in the area and are generally incredibly accommodating with all requests including last minute changes. It was incredibly easy to interact with staff over WhatsApp and no matter who we dealt with - they were friendly, helpful and knowledeable. The dining restaurant on the hotel - Mimis (while not inexpensive) was also one of the best meals we had during our trip. A huge shout out to management for running such a great property with a great staff! Highly recommend for your next stay at Hakuba.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
January 11, 2023
We stayed at the Phoenix one 2 bedroom chalet in Dec 22 / Jan 23 and it was an amazing experience. The chalet itself is very well appointed and spacious, bedrooms are excellent we slept deeply every-night and the bathrooms are great, modern with large showers and the whole house has under floor heating which i really miss. Kitchen is great with all you need and the drying room is right next to the front door. everything has been thought through. Being in Wadano you are a little bit further a field to the main area of Hakuba but the hotel offers shuttle service for you for all requirements, even taking us to the supermarket on our first day so we can stock up! Lulu and Lousia thank you so much for being amazing and making sure everything we asked was no problem and always with a smile. I'd highly recommend staying here
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
February 2, 2022
My husband and I used it during the year-end and New Year holidays. First of all, in this day and age, infection prevention measures were thoroughly implemented. The room was a large Japanese-Western style room, well-cleaned, and the futon was fluffy and relaxing. Also, I went snowboarding in a location close to Happo, and it was very comfortable with a dry room, washing machine, and hot springs!
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G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
February 1, 2022
This time I used it for 4 nights with 4 friends for skiing. There is also a ski room, 2 headrooms. Spacious living room. Heated floors keep you warm and you can enjoy Hakuba life. Breakfast at the chalet in the morning was comfortable and it was good. The snow and sky seen from the large windows give a sense of openness. I really appreciate the pick-up by the driver. I was very happy with the polite and kind response, and I was grateful that they came on time in the cold weather, as we are all women. I would like to ask you again.
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Property Policies

Check-in and Check-out Times
Check-in: After 16:00
Check-out: Before 10:00

Front desk hours: [Mon-Sun]07:00–22:00

If you will arrive outside of check-in hours, contact the property in advance

Child Policies
Children can stay in some rooms of this hotel.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.

Cribs and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.

Breakfast
TypeWestern
AgeFee
Adult
Contact hotel
Additional breakfast fees are not included in the total and need to be paid at the property.

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Property Description

  • Opened: 1984
  • Renovated: 2009
  • Number of Rooms: 12
When you stay at Phoenix Hotel in Hakuba, you'll be near ski lifts, just steps from Hakuba Valley Ski Area and 10 minutes by foot from Hakuba Happo-One Ski Area. This ski hotel is 4 mi (6.4 km) from Hakuba Goryu Ski Resort and 4.8 mi (7.7 km) from Tsugaike Ski Resort.

Spend the day on the slopes, or enjoy other recreational amenities, which include a sauna. This hotel also features complimentary wireless internet access, concierge services, and ski storage. You'll be on the slopes in no time with the complimentary ski shuttle.

Enjoy a satisfying meal at Mimi's Restaurant & Bar serving guests of Phoenix Hotel. Quench your thirst with your favorite drink at the bar/lounge. A complimentary continental breakfast is served daily from 7 AM to 9:30 AM.

Featured amenities include multilingual staff, luggage storage, and laundry facilities. A train station pick-up service is provided at no charge (available 24 hours), and free self parking is available onsite.

Make yourself at home in one of the 12 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Bathrooms have complimentary toiletries and bidets. Conveniences include phones, as well as coffee/tea makers and free tea bags/instant coffee.

Services & Amenities

Bar
Restaurant
Restaurant
Restaurant
No additional info available
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Frequently Asked Questions

What is the cancellation policy for Phoenix Hotel by Hakuba Hospitality Group?

The cancellation policy for Phoenix Hotel by Hakuba Hospitality Group varies depending on the type of room and booking conditions.

What are the check-in and check-out times at Phoenix Hotel by Hakuba Hospitality Group?

Standard check-in time at Phoenix Hotel by Hakuba Hospitality Group is 16:00 and check-out time is 10:00.

What amenities and services are available at Phoenix Hotel by Hakuba Hospitality Group ?

Phoenix Hotel by Hakuba Hospitality Group offer top amenities and services include Skiing, Sauna, Massage room.

Can I bring my pet inside the Phoenix Hotel by Hakuba Hospitality Group?

As much as we love pets, unfortunately, we are unable to accommodate them in Phoenix Hotel by Hakuba Hospitality Group.

Can I smoke in Phoenix Hotel by Hakuba Hospitality Group?

Phoenix Hotel by Hakuba Hospitality Group provides a smoking area. Please contact the hotel for further information on the smoking policy in public areas and guest rooms.

About This Property

Nearest Train StationJR Hakuba Station
Distance to Train Station2.88KM
Average Price FromPHP27666
Hotel Star Rating4