Emmanuel chan 8
May 1, 2025
Once again experienced a miserable experience, to the site happened some vignettes, because I booked the room clearly written four people two adults and two children, I do not know where the problem, they site he said I only booked two people, the site to add back the two children's money, the price is a sky-high price, add $ 1500 original room is $ 1500 , that is double the price, that moment was really a thunderbolt, not on purpose, but I do not know what happened, my order showed four people, two adults and two children, but do not know why it was a one-year-old child, I explained to them, but they said but could not change, follow the procedures, I asked if I could cancel the bill, I re-ordered, but could not do, they said can not cancel, we were in a stalemate for two hours, I did not surrender , because traveling is time is money, encountered a super unpleasant experience, I tried to call Trip.com, but need time, immediately to solve and can not get a room, mood is very bad, the whole thing is very bad standing for two hours, do not know what to do, the only gratitude is, there was a waiter is Chinese There is flexibility to handle, although the Japanese waiter attitude is very good, but there is no solution that can help us, just follow the company's procedures to do, the site also no executives to join the processing, people in the field, no way to ask for help, plus words, children also not very happy, this journey feels extremely bad, no time, plus Hakone's shop closed very early , it was really pitiful after sleeping for one night
I don't know how to handle it well, although Trip.com has more than 100 yuan compensation, but it seems that it can not solve this problem, I really do not know where the problem is, next time book a hotel to be more careful, in Japan it is really difficult to communicate
The on-site environment is good, but sometimes humanity is more important than the environment
Service is more important than facilities
Original TextTranslation provided by Google