To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.3
Service4.4
Cleanliness4.6
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All reviews(85)
Positive reviews(84)
Reviews with photos/video(33)
Awesome stay(31)
Relaxing hot springs(24)
Tasty dinner(15)
Awesome rooms(14)
Delicious buffet(12)
Loved the view(9)
Convenient location(7)
Great location(5)
Negative reviews(1)
Sonny_SG
Japanese Style Room
Stayed in Nov 2024
Travel with friends
3 review
4.2/5
Very Good
Posted on Dec 6, 2024
We enjoyed our stay at the hotel with friends in late Nov for 3 nights. Reckoned we were upgraded to a Japanese room facing Mt. Fuji.. just a shame it wasn't snow capped. The room slightly dated but comes with all the amenities. The buffet breakfast & dinner were good & quality, quite a spread as well. The Onsen with an outdoor section was good as well.
fungio
Japanese Style Room
Stayed in Oct 2024
Family
9 review
4.0/5
Very Good
Posted on Oct 30, 2024
The hotel has a outdoor onsen and a well-equipped bath. Dinner was fair. Just a five minute drive up to Owakudani, very convenient.
Guest User
Japanese Style Room
Stayed in May 2024
Couples
2 review
5.0/5
Outstanding
Posted on May 8, 2024
We loved it here! I booked a room (Japanese style room for 5 people) for the two of us since this matched my budget best that had onsen access (200$ for the night including dinner and breakfast for two people). The traditional room was right above the garden and the futons were SO comfy, definitely an experience I will never forget! The breakfast and dinner buffet were both great! The have yakatas for borrow on the floors and in the rooms with sandals which was super fun, we wore them to dinner. We only spent one night but they easily held our luggage all of the checkout day. We could see Mt Fuji from the lovely garden (the tip top as most is usually covered by clouds in spring). My only complaint is there is only one single washer dryer in the whole place and my clothes got soaked from the rain so I waited in line but then I realized that this would never feasibly happen so just dried the clothes on hangers and left the door open overnight so all was well… love this place so much!
6/17
Anachan4
Western Style Room
Stayed in May 2024
Couples
2 review
4.7/5
Amazing
Posted on Jun 17, 2024
We enjoyed the stay in this hotel as they have nice hot springs with Mt Fuji view! Buffet dinner and breakfast also lots of selection so you always find something you like. Highly recommended.
Guest User
Japanese Style Room
Stayed in Nov 2024
Couples
20 review
4.2/5
Very Good
Posted on Nov 7, 2024
Beautiful onsen.
Hotel a bit dated.
Food quite good.
Location a bit remote.
Guest User
Western Style Room
Stayed in Feb 2024
Travel with friends
8 review
5.0/5
Outstanding
Posted on Feb 18, 2024
The location is great with an excellent view of Mt Fuji in the hot spring and garden. The buffet is decent.
joeyhctan
Japanese Style Room
Stayed in Jan 2024
Family
5 review
4.7/5
Amazing
Posted on Jan 23, 2024
My family really enjoyed our stay at this hotel! Staff are friendly, polite and helpful. Room was clean and spacious and we could see Mt Fuji from our room. The garden is beautiful at night and is a very great spot to view Mt Fuji too. Buffet dinner was great and we loved the hot spring experience! Hotel even provided free shuttle bus service to send us to the nearest Ubako station after we checked out. Definitely hope to stay here again!
Freya Bjork
Japanese Style Room
Stayed in Jul 2024
Travel with friends
10 review
4.5/5
Great
Posted on Jul 19, 2024
Amazing view of the Mount Fuji but if you are leaving in the morning there is not much transport available.
Jason Lawrence
Japanese Western Style Room
Stayed in Apr 2024
Couples
2 review
3.2/5
Posted on Apr 11, 2024
Aircon is not working properly. Cannot open the windows because it smells like sulfur since hotel is near the Owakaduni. Need to ensure air con working properly else guests cannot sleep
Guest User
Japanese Style Room
Stayed in Feb 2024
Family
1 review
4.7/5
Amazing
Posted on Feb 26, 2024
Good hotel in the middle of Hakone, you can try the onsen with mount fuji view.
Very recommended
Kylo Ren
Japanese Style Room
Stayed in Nov 2023
Family
6 review
4.2/5
Very Good
Posted on Dec 29, 2023
Cute little hotel after taking the cable car to Owakudani to see the volcanic valley. To get to the hotel you have to travel back on the cable car to Ubako station and walk about 15 minutes to the hotel. A car from the hotel comes to pick up and drop off passengers regularly if you have baggage. We enjoyed our onsen experience however there is buffet dinner available, not kaiseki. The buffet was big and had an array of food. Breakfast is served in the same buffet style in the same restaurant. We booked the Fuji room but unfortunately we couldn’t see the mountain as it was cloudy that day. The food was a little disappointing but all in all, it was clean, convenient and cozy for a one night stay!
Guest User
Japanese Style Room
Stayed in Sep 2023
Travel with friends
3 review
3.0/5
Posted on Oct 2, 2023
The room smelled not good and a musty odour pervades the room!
This hotel wasn’t looked at the Mount Fuji even on a fine autumn day! The pictures was lie! Because we were stay here three days!
Guest User
Japanese Style Room
Stayed in Sep 2023
Family
2 review
4.0/5
Very Good
Posted on Sep 24, 2023
Hotel is very closed to the station or the shuttle bus is available anytime from hotel to the station.
Guest User
Japanese Style Room with Mt. Fuji View
Stayed in Feb 2023
Travel with friends
5 review
3.5/5
Posted on Feb 21, 2023
Is quite difficult to communicate with the front desk. The resort is old and breakfast selection was limited. Pricey