Anonymous User
February 15, 2025
This is a review from after checking out. Please refer to other people’s reviews for comments and photo sharing. This is the first time in more than ten years since I registered with Ctrip that I have given a review that is not a full five-star rating. I didn't select the child option when booking, and the price was increased after arriving at the store as shown in the picture. Since I came with children in the middle of winter, I made up for it. The front desk had a terrible attitude throughout, and even rolled his eyes without disguising it. Whether in Japan or not, it is extremely unprofessional behavior for a service industry worker. Do you think the trouble ends here? No. We had communicated in advance that we could check out late, so I thought I could relax with my baby. But 20 minutes after the check-out time, we called the room and were told that an extra 1,000 yen would be charged for each hour of delay. The emotions here reached the peak of explosion... No wonder this accommodation still had rooms available on the day of check-in... To borrow a word from other reviewers: Hakodate is so big, and this is not the only one. Also, this house is only on the street, not really on the sea. Across the street on the seaside is another hotel. At this price, it would be better to book a hotel that is closer to the sea and has no obstruction.
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