Guest User
June 14, 2024
The room type I booked does not match the room I actually stayed in. The room I booked in Figure 1 has a window and a street view. The room I actually stayed in in Figure 2 only has a skylight. I negotiated with the front desk and they said that this is the only room they have. I don't understand the meaning of booking in advance without cancellation or refund. The 12 Euro city tax paid at the hotel turned into 27 Euro. Fortunately, Ctrip customer service arranged compensation in time. The hotel front desk has a bad attitude, old facilities, and the access card does not work properly. I have to use the front desk key to open the door every time I go in and out. The front desk has a bad attitude, swears, behaves rudely and curses, although it is in English, do you think I don't understand? ! Be careful when booking a hotel!
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