The Hague Teleport Hotel

The service quality of this hotel made me change my impression of the Netherlands from pink to black. The general strike in the Netherlands made it impossible to check in. The communication in advance was completely ignored. Ctrip helped to communicate, but the other party did not agree to check out and did not notify me to refund the one-night fee. Ctrip had a good attitude, so I endured it. At 11 o'clock on the second day of check-in, I was still sleeping in the room, and a strange guest swiped his card to come in. I thought it was my boyfriend who came back from buying food and didn't care. Later, I heard the door closed again, and wondered why he went out again. After a while, the door was knocked bang, and a dark-skinned woman in mink asked me what my name was, asked me to write my name and ID, and said that this room was not mine. I said this was the room I booked. I asked her who she was, and she said she was the hotel manager. I asked her to provide proof, but she ignored me and made a phone call. I spoke to her with a translator, and she asked me to speak Dutch. The translator did not have Dutch. I asked her why she didn't know English if she was a hotel employee. Later, someone who could speak English came and said that the front desk opened the wrong room for us, we should not be in this room, and the front desk city tax was collected incorrectly, so we went downstairs to pay again. The more I thought about it, the angrier I got. I was half asleep when an outsider came in with the room card. If it was a criminal who saw me sleeping and did something, I would have nowhere to complain! The lady boss even thought I didn't trust her and gave us the cold shoulder. I reported it to Ctrip, but the hotel didn't answer my emails or phone calls. I contacted them the next day and they answered the phone, but they told me that they would reply to my email, but they still haven't replied! What the hell, I've never given a bad review in my life! I was so angry that I wanted to post a bad review in both Chinese, English and Dutch! Don't go to the Netherlands, it's a rotten country, full of **thieves** refugees and *** garbage everywhere!

前台有個年紀大的女性服務員，聽力，服務意識都很有問題，客人還沒説完話就一直打斷。説要打印城市税收據，沒聽進去，我一直在旁邊等她，還讓我站到一邊，等了幾分鐘才發現她根本沒聽進去，沒打印。打了又是連着房費一起了，説什麼不能分開，其他每個酒店都可以，還很有道理，一直在説。