Guest User
July 15, 2022
The stay itself was fine. However, what is absolutely wrong is the handling of credit card data. Upon arrival, my credit card had the deposit inclusive of city tax blocked, which I approved. The next morning while I was still asleep, another amount was charged to my credit card. When I noticed that, I paid the tourism tax in cash when I checked out. The lady at reception apologized for the inconvenience and assured that the debits had been cancelled. Now 3 weeks later I am still waiting for my money, no more replies and had to open a case with my credit card company. So very disappointing
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