Read genuine traveler ratings & reviews to find your perfect stay.
Posted onMar 2, 2026
Guest User
The location, the setting, the facilities and cleanliness is pretty good. The issue is with their service. We tried calling the reception during the working hours and there was no answer. They also did not call us back. If we are lucky, we will see a staff and get some assistance. It is important to have a car of your own otherwise it is difficult to get around in the resort. The total that the hotel charged is way more than what was shown in trip website. Even if I include the city tax it was still high. It is important to give a clear picture of the total amount of the booking. Just to put it in context, there was almost Euro 150 difference between what was shown in Trip website and the final amount that I paid to the hotel. This is a shocker for me. And of course it is not what I want to have a first experience of using Trip website. This needs to be looked into.
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Price per night from:AU$697
Posted onMar 8, 2024
Guest User
The staff is friendly, the room is a good size and everything was clean. The room has a mini fridge, slippers and robes. They also provide pool towels. There is a cleaning service everyday and they change all the towels, including the ones for the pool. The bed was not the best as it was quite hard and had a spring mattress. We enjoyed the indoor pool, the jacuzzi and sauna. We haven't tried the outdoor pool as we only spent time there in the evenings. The breakfast was good. I'd come back as it was a nice experience overall.
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Price per night from:AU$295
Posted onFeb 28, 2025|CR Room
X~tinaCool Ronaldo/football themed hotel. Staff were excellent, rooms - modern and quiet. The hotel is about 15-20 mins walk to the city life. You get a free ticket to CR7 museum with your stay (worth €5).
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Price per night from:AU$283
Posted onMay 7, 2026
Rachid En Nasri
My stay at this hotel was truly exceptional. The lady at reception was very helpful, easy to talk to, and explained everything clearly from the moment I arrived.
The room was amazing, with a beautiful view that made the experience even more special.
All the staff were excellent and friendly. The two girls working at the bar in the afternoon were wonderful — unfortunately I forgot their names, but one of them was Venezuelan. They were both very welcoming and professional.
The breakfast team was always respectful and ready to help. One lovely lady was so thoughtful that she prepared my outdoor table setup in the morning before I had even picked my food. The gentleman who seemed to be the manager handled the staff and operations very smoothly — you could really feel how organized and professional everything was.
I also noticed the lady who I believe is the GM. She looked incredibly hardworking, present during the afternoon, evening, and morning, always supporting her team. I even saw her celebrating staff birthdays with them. This is exactly how true leadership should be.
Anyone looking for real hospitality should visit this hotel. As a Hospitality GM myself, I can confidently say this is an approved place to enjoy a wonderful experience with your loved ones.
Thank you to the entire team for such a memorable stay.Keep it up
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Price per night from:AU$201
Posted onJan 14, 2026
Guest User
I chose a hotel with an ocean view at an affordable price.
As a result, there was a hotel with very spacious rooms, panoramic window, coffee/tea, a comfortable bathroom with bid, a large balcony. The only moments: a separate bed for the couple and a weak shower. Noise of night waves on the amateur:) We had to close the door on the balcony, though it was quite noisy.
The service is very friendly.
Breakfast is delicious and fresh. There are plenty of baking, drinks, cuts and hot.
I didn't expect there would be a free transfer to the center and back. Absolute plus this hotel because it is not in step-by-step access from the center.
The views, the purity near the hotel, its beach is amazing.
Then we lived in the private sector and a lot of what looked at the island, but the first two nights in Orca Praia remained in our heart 💘
With respect,
Elena from Russia
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Price per night from:AU$265
Posted onAug 3, 2025
Guest User
The experience in Pestana Ocean Bay was quite pleasant, the collaborators were always very sympathetic and attentive, helped whenever it was necessary, have certainly a team concerned with the guest, careful, in a questionnaire I answered in the middle of my stay, I mentioned that there could be grapes in the buffets (this because my daughter loves them very much, and the grapes were a fruit that had not yet appeared), I made this comment thinking that it would not be read, however, on the day after arrival at the room we had a beautiful grape plate, at that moment, we felt shaved as if we were at home, it was a gesture of care that left us sensitive, are of congratulations That is why and because they actually read the questionnaires, which we often think no one will read and care about what is written there. They have a good organisation, presentation and logistics of everything that involves a stay: meals, animation at the end of the day, excursions/passages, etc.
Continuation of excellent work ☺️ thanks.
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Price per night from:AU$207
Posted onApr 13, 2026
sfoxon
A lovely Hotel, with a high level of service and a great restaurant an amenities. The location is only good for those willing to taxi or drive to Funchal- otherwise it is a 30-35minite walk, allow more time for the way back all uphill.
The decor of the rooms is dated- very 1990s in style, the carpet is wearing thin in places. The pool side area is nice but could benefit from a modernization to make the decor match the level of service.
Can't fault the stay otherwise.
Shout out to Sandra, the Maitre 'd, D for her amazing level of service. Obregado!
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Price per night from:AU$318
Posted onAug 27, 2025|Studio
FabijanoThe dining room -I was there for the breakfast- is an old one, not so inviting. The breakfast-selection is not so good, as a vegan or vegetarian you can't choose much (only beans & bread), the coffee is okay but not tasty, the juices are not fresh & sugary.
There is no big pot for cooking, for two persons it would be good to have one.
The bed is good, the fan does its job, the bathroom is big enough, the balcony practical.
The location is near to the busline, 30min to walk to the center & there is the Lido promenade (with some places to swim) to the next small city with a small light tunnel for pedestrians, there you can hear/see the surf :)
The opening times for the pool are too late in the morning and too short (8.00-20.00).
The female staff at the reception with the glasses (saturday evening), didn't manage my wake-up-call for the next morning (the staff at this day showed me that he had no notice for a call), thats not a good one, because sometimes you have to depend on it.
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Price per night from:AU$152
Posted onMar 4, 2026|Classic Twin Room
QIUZHELUNThe hotel's location is great, very convenient with a bus stop right outside. There are plenty of restaurants and supermarkets nearby, and it's just a few minutes' walk to the beach. They have an underground paid parking lot. The breakfast was decent, and the room, though not large, was sufficient and had its own balcony. The only downside is that the facilities are a bit old.
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Price per night from:AU$180
Posted onJun 28, 2023
Guest User
We booked a triple room 3 beds last min with late bird price. However they gave us double room 2 beds. It's on the 1st floor just next to tennis court which is quite noisy. It's 31 degree F, no air conditioner. Only 1 tiny window can be opened for fresh air but its facing a foot path with many guests access to the indoor pool, gym...etc. Not enough privacy.
Location is ok as many small supermarkets, restaurants and bus stops near by within walking distance. Hotel facilities are good for the price.
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Price per night from:AU$135