Chania Hotels with Gym

Fabulous experience at this hotel. Impeccable service throughout my 4 days here, and the room was spacious and lovely ! Breakfast was filling , everything was amazing. Wished I could stay a few more days here. Will definitely come back if I visit Crete

Overall, this is a hotel with a beautiful sea view and a comfortable vacation environment. There were many things I liked, but there's room for improvement in service consistency and some details. The hotel's biggest advantage is undoubtedly the natural sea view. The scenery is truly beautiful, and the overall environment is very comfortable, perfect for relaxing. The staff were generally polite and willing to assist with guests' needs. Breakfast was one of my favorite parts; the food was delicious and fresh, and the overall quality was good. I'd especially like to commend a staff member wearing a blue shirt and dark grey trousers. He seemed serious, but his service was actually very meticulous. He remembered that we had ordered omelets the day before, and when he saw us the next day, he proactively asked if we wanted omelets again. Although it's a small detail, remembering a guest's preference from the previous day felt very thoughtful. However, **the most disappointing aspect of this stay was also the breakfast service.** Juice and coffee need to be served by staff; it's not self-service. Several times, staff members would proactively pour or refill drinks for guests sitting next to me without asking if I also needed anything. It might not matter once, but after it happened several times, it really made me feel overlooked. Especially when compared to that very attentive staff member, the disparity in service quality between different employees became even more apparent. I believe the hotel has significant room for improvement in terms of service proactiveness and consistency. The hotel's dinner restaurant is also commendable; the food was delicious and of good quality, though the overall prices were a bit high. Regarding the room, the water pressure was excellent, making showers very comfortable, and the air conditioning was powerful. The pillows in the room were initially too high for me, but after I mentioned it to the staff the next day, they quickly helped replace them with more suitable ones, which was handled very well. A bit disappointing was the average soundproofing in the room. At night, running water and the refrigerator's operating sounds were quite noticeable, especially in quiet moments. If you are sensitive to noise, it might affect your sleep. Another issue that significantly impacted the experience was the key card problem on the day of late check-out. The hotel's willingness to provide a late check-out was a definite plus, but the key card still deactivated at 11 AM. We had just returned from swimming at the beach, still completely wet, but couldn't enter our room, so we had to go to the front desk. Reactivating the card took about 10–15 minutes, and after getting it, we returned to the room, only to find it still couldn't open the door. We had to go back to the front desk again while still wet. This whole process was quite troublesome and made me feel that the front desk's efficiency in handling problems could be improved. Overall, I really liked the beautiful sea view and environment here. Breakfast was fresh and delicious, the dinner restaurant's food was also good, the room's water pressure and air conditioning performed well, and I also encountered a very attentive and impressive staff member. **The biggest drawback was the feeling of being repeatedly overlooked during breakfast, followed by key card handling efficiency and room soundproofing.** If the hotel could make the service among different employees more proactive and consistent, I believe the overall stay experience would improve significantly.

Reception staff were super friendly and helpful. Room was good, we got a free upgrade, which moved us to another one of their other hotels (Corissia Princess Hotel) which was nice. Housekeeping could have been more thorough, we left the towels on the bathroom floor and they were not replaced. They also did not replenish tea bags. However reception is quick to rectify. Hot water went out one of the days which was annoying but maintenance was quick to fix it. Pools, beach chairs, private beach area looked great, however we did not get the chance to use them as the weather was not great and the indoor pool closed around 7pm. Breakfast was good and the location was nice (not connected to hotel)

Such a beautiful hotel located in perfect location- from old town, beaches and the rest. Suite was gorgeous. Pillows comfy. Breakfast is lovely, Simple and well laid out. Staff are friendly and helpful. Courtyard to have breakfast is so serene and stunning. Possibly the best accomodation for the area and value you receive. Bed a tiny bit hard but not so bad as everything else is comfortable and accomodating.  Thank you

The hotel is very comfortable and comfortable. Very good breakfast! Various and quality with table service for the coffee-making part. Fresh orange juice( it's rare to signal) The buffet of the evening is too expensive for what you know if I should find a defect.

We had such a great experience! Room was comfy and clean and they even offered a free laundry room which was very helpful. I would also recommend the restaurant the food was amazing. Not to mention the view from the hotel was beautiful. Would definitely stay here again.

The spa - hamam, sauna and indoor pool (1m deep though?!) is the hotel’s best feature. There is no beach access though, so I went to Nea Hora and Golden beach. Rooms - too small, lack of storage space, complex buttons and unnecessarily complicated console. It was quiet even though I was given a 2nd floor room. The overall signage in the hotel is confusing too. Beds and pillows - huge and comfy. Food - excellent. Massage decent. Toiletries good. Only frontal views are of the sea, but cost 10x more! Otherwise - trash can views!😤 A la carte breakfast - too slow, you eat less, always a misunderstanding… and after you order they take away the menu… Rooftop pool - a scam! Sunbeds always occcupied and need to be booked to see the sunset 🙄 there is another rooftop on 7th floor but after 10min you want to leave, because there are no showers, a pool, toilet or a bar… Staff is young, fakely polite, too slow and not very responsive - obviously trained for certain types of guests (culturally unexperienced). So even to get a locker in the spa you had to wait to be explained how to unlock it (and pass a test?!), even though there are two people at the reception desk. My coffee capsules, sweetener, and teas were not replaced the following morning during the housekeeping visit and a used glass was not washed. The balcony pool is tiny and got a lot of fluff from the street, plus I didn’t feel comfortable using it with it being visible from the street and building right across the street. I was also called at 21:30 (I was asleep?!) to check whether I was satisfied with a complimentary 30min massage (due to the poor room view)… 🤷🏼♀️ I understand that it is a new hotel and they are trying their best but I also paid 800+€ for two nights and was frustrated during 50% of my stay… 😒 I attended a high school for tourism and hospitality, worked as a masseuse, also and worked in 5-* hotels Chania 30 years ago, but stayed in a multitude of 4-5 star hotels worldwide since. Especially in Asia where the service is top notch. Therefore, all of this is not acceptable for such a high price. Yes, the welcome drink is nice, and so is the complimentary massage, but you should do better, Hilton!

The hotel deserves its four-star rating. The lobby and the restaurant on the second floor are both beautiful and elegantly decorated. The room was also nice. 22 square meters is basically consistent. The beds and quilts are very comfortable. The breakfast is very good, with many varieties, and the service is excellent. Black tea comes with a tea bowl and boiling water per person, and a set of cups. Tea is served to everyone, and coffee is also served to the table. The dining table is made of two layers of tablecloth, bleached and ironed to a crisp. This kind of service should be reserved for five-star hotels, but Cocaton Hotel can also provide you with this service, which is amazing. Luggage storage after early arrival and check-out was also attentive. The front desk service is very attentive and enthusiastic, and patiently answers questions. The location is very good, facing the gate of an ancient building in Chania. (The building is being re-roofed and may become a tourist product center.) It is only 2 to 300 meters away from the old town, which is very convenient. Stayed for two days, value for money. The only thing worthy of improvement is that the tissue paper is placed under the washbasin and cannot be found without looking carefully. It is recommended to simply place it on the table in the room. See Figure 11. Facilities: good Health: good Environment: good Service: very good

Breakfast was exceptional, the staff are very attentive. The images of the rooms are accurate and the receptionists and managers do their best to accommodate all your needs. The pillow menu is a lovely extra the beach attached to the hotel is the only downside. But I’m sad I had to leave.

Beautiful newly renovated hotel with a modern and relaxing atmosphere. The new team is doing an amazing job, everything was very well organized and welcoming. The rooms were spotless, the food was excellent, and all the staff were wonderful throughout our stay. A special thank you to Mara, who was especially helpful and made our experience even better. We would definitely come back!