Anonymous User
November 15, 2024
1. The hotel is in a very remote alley, and the road is also very bad. It is impossible to walk when it rains. It is a renovation of a self-built house, which poses a safety hazard;
2. The hotel order cannot be cancelled after 0:08 on the same day after booking, which means it cannot be cancelled;
3. The small homestay mainly receives tourist groups, the room sound insulation is relatively poor, and there are relatively few individual guests.
I booked a room for two nights. After arriving at the hotel, I saw that the room was relatively poor and noisy, and there were safety hazards. The request for a refund from the hotel was rejected, and the hotel asked me to communicate with Ctrip. I did not use any items in the hotel, and the room card was handed over to the front desk, and I immediately went to another hotel to check in. After many communications between Ctrip and the hotel, the request for a refund or partial refund was rejected.
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