Hanting Hotel (Guangzhou Sanyuanli Metro Station) Reviews

Here’s a 120-word review for Hanting Hotel Sanyuanli: “Hanting Hotel Sanyuanli offers a highly convenient and pleasant stay for both business and leisure travelers. The location is ideal, with easy access to public transport and local amenities. The hotel itself is clean, well-maintained, and provides all the essential comforts for a comfortable stay. The breakfast is simple yet satisfying, offering a good variety of Chinese and Western options that are fresh and filling—perfect for starting the day. The Rooms are cozy, with comfortable beds and modern amenities. Overall, this hotel provides great value for the price, with an excellent location and quality service.”

I am in complete shock and awe by the rude and unprofessional behavior of the hotel staff. On the night in question, at approximately 12:30 a.m., while my wife, young child, and I were asleep, two staff members forcibly attempted to enter our room using a key card. Thankfully, the door chain—secured by my child—prevented their entry. This shocking intrusion not only disrupted our rest but also caused immense distress to my family. The justification provided for this appalling behavior was that we needed to visit the police station for verification because we were checking out the next day. This is entirely unacceptable and reflects a complete lack of professionalism and courtesy. Earlier, during our check-in at 9:30 p.m., the staff had already raised the issue of police verification. I informed them that I had been in China for over 12 days, visiting multiple locations, and questioned the necessity of this request. After some discussion among themselves in Chinese, they took photographs of us holding our passports and return tickets before finally allowing us to check in. The next day, I interacted with the staff at the counter when depositing an extra key, yet no mention was made about needing to visit the police station. Instead of addressing this during the day, your staff chose to disturb us late at night, demonstrating utter disregard for basic decency and respect for guest privacy. When we demanded an explanation for their unacceptable actions, the staff responded with nonsensical excuses, further aggravating the situation. This disgraceful behavior has tarnished what was otherwise an enjoyable trip to China, leaving us with a bitter and distressing memory of our stay at your hotel. Such treatment is not only unprofessional but also completely inexcusable.

location isn't too bad. good for business travel but may not for family trip with numbers of people and kids. not much of food nor restaurants in the neighborhood unless you cross the tunnel to the other side of the highway to the shopping mall area. Room size is decent, bed is actually comfortable, worth the money.

Walkable to sanyuanli metro station. Good for overall compare with the price paid. Noted that all are smoking room

As a green card holder of China, permanent residence card issued by the China, check in was some what simple at the start. It then became extremely complicated when I started to receive phones calls while out on business - for a copy of my green card ( Chinese residency card ) it was extremely unpleasant, unprofessional and uncomfortable. I can appreciate that they probably don’t come across many people with this card but the level of indirect racism was just unpleasant. The whole purpose of a card being issued to foreigners to the contribution is a reward from China. This hotel made me feel like we were worthless, I will be sure to be taken this up further. We are supposed to be treated some what equal regardless of one nationality ( As I’m a British national with a permanent resident card in China ) 2nd issue I had with this hotel was that a young man at the front desk was very aggressive to another woman ( local Chinese woman ) then began to become aggressive to me, I was at the time only asking about extending my night to another day at the time. He was so aggressive, unpleasant and unprofessional- it made me feel very uncomfortable. This type of young man should never be working in hospitality. The purpose of any hotel is to represent the brand and provide a warm welcome to everyone, regardless of their nationality. This location is a place whereby nationalities from all over the world visit and I suggest all the staff need to be retrained ( apart from one lady, dressed in pink - she was very professional, understanding and considerate) she definitely needs to be located in a hotel where service is at the most important. She was very good at her job, Head-office staff really need to reward a person like her. She went out of her way to provide a free basket of fruit to apologize for the inconvenience caused to me. Thank you . 3rd problem - my room had ladies hair on the towels on the wall of the bathroom - it was dreadful- I just can’t imagine. Other than all my problems with this hotel, the location is very good because it’s near the subway near the leather markets / food shops nearby so it’s very convenient. I suggest head office that you really need to look at the issues at this hotel and promote the lady wearing a pink suit. Just also to note the other staff members at the front desk need further training as they also weren’t good. It’s unfortunate as the world is witnessing poor customer service and this is a big representation to the country as it’s the 1st experience people will note when they stay at this hotel.

The staff were really friendly. The room was cozy and clean. Good for short trips. The self service laundry was a great amenity to have.

The property is nicely decorated and clean. Staffs are friendly.

It was okay,a great hotel I was looking for a place i would be comfortable for 2 days and it was okay

Hotel staff and service are fairly good. It would be better if the hotel's rent is a little higher, a little lower. Everything else is fine.

good location clean hotel service good

Hotel is really good and budget friendly.

The service of the taller guy at the front desk was terrible. When I checked in, I asked for a quieter room. I agreed, but I was placed at the entrance, 666. The room was full of cigarette smell. I thought it was because it had just been cleaned and the smell had not dissipated, so my sister opened the window for ventilation. When I went out to play and came back to the hotel at night, the whole room was still full of cigarette smell. I originally thought that I would only stay for 2 nights and was too lazy to bother. After taking a shower and lying down, even the quilt was full of cigarette smell and I couldn't sleep. So I called the front desk and they didn't say anything until we said we wanted to change rooms. They said there were no twin beds. We changed to a king-size bed room and finally there was no cigarette smell. However, they didn't refund the price difference to me, nor did they apologize or respond. The room is very old, the floor is warped, and it is very dirty. I felt itchy all over my body after lying down for a while. I will never stay in Hanting again, and I will be blacklisted forever! ! ! ! !

The room area of ​​Hanting Guangzhou Sanyuanli store is small, and some rooms are close to the road and the elevated road. The hardware is not advantageous, and the price is not cheap. I hesitated and saw that it was convenient to travel. It takes a few minutes to walk to the subway station, the first station, and the airport transportation are very convenient. I used to stay in the Normal College store in Chaozhou, and the experience was good in all aspects, so I booked a room here. I didn't have much hope for this store in Sanyuanli. After entering the store, we informed the front desk of our needs. The little sister upgraded the room we booked and enthusiastically provided us with aspects, which made us feel warm. The service of the hotel is first-class, and it considers the guests in all aspects. For example: the shower faucet in the bathroom has 2 high and low gears. The original breakfast was stipulated to be after 7 o'clock in the morning. If you want to go to the airport, breakfast will be prepared for you before 7 o'clock, and food bags will be provided for convenience. High-quality and thoughtful service makes up for the shortcomings in hardware. Order for you 👍👍👍👍👍

Affordable price, clean room, convenient transportation, next to the subway station, good service attitude at the front desk, free luggage storage