Anji Hotel (Guangzhou Xintang High-speed Railway Station Xintang Subway Station)

I am very satisfied with everything else. I have a question: Are people like us who are short unworthy of looking in the mirror? We have to stand on tiptoe to look in the mirror😥

房間不錯，就是內間是沒有窗的

The price/performance ratio is high, the location is excellent, it is close to the subway, the location is convenient, the free coffee at the front desk is freshly ground, the evaluation is very high, the hotel is convenient for transportation

The shower room has no door and water will spray into the toilet

I booked breakfast, but it was not served until 8:00. This is the first time I have encountered such a thing.

This is a very abstract hotel. I strongly avoid it. I am not being unreasonable and deliberately giving a bad review. It is just that this experience is really annoying. Flow-saving version: After changing three rooms, there were cigarette butts and underwear from the previous guest, broken windows, and urine stains on the toilet. The hotel initially wanted customers to pay 30 yuan for room change cleaning fees. Detailed version (sorted in chronological order): 1. There were cigarette butts and underwear left by the previous guest in the toilet of the first room: There was a cigarette butt in the toilet of the first room I stayed in. I thought I would just let it go, but then I found a dirty men's underwear on the toilet door handle. I was disgusted on the spot. It is conceivable that the hotel's cleaning is seriously inadequate. Even such conspicuous things as cigarette butts and men's underwear cannot be cleaned up. It can be seen in P1. 2. Bad attitude: After telling the front desk, a staff member came up and said that the solution was just to help us clean up. After expressing our disapproval, we were moved to the same room next door. I thought that we should at least upgrade the room or give some compensation after all the trouble. After all, the guest touched cigarette butts and underwear, and carried a lot of luggage to change rooms. 3. The broken window of the second room poses a safety hazard: I lived in the second room and thought it was finally fixed. As a result, the window of this room could not be closed. You know, this is the second floor. On the one hand, there are safety hazards. On the other hand, if it cannot be closed, the sound insulation is also very poor. I was exhausted, but I had to change to another room, as can be seen in P2. 4. The hotel made a mistake and still wanted to ask customers for cleaning fees: In fact, until this point, I was not going to give a bad review, but at this time, the most classic scene came. It was obvious that there were cigarette butts and underwear in the first room of the hotel, and the window of the second room could not be closed. When we wanted to change rooms, the front desk actually said that we had to pay an additional 30 cleaning fees before we could change rooms. It was obvious that we were exhausted physically and mentally, moving around, but the hotel still wanted to ask us for money. I was puzzled, so I argued with reason. Finally, the hotel sent someone to verify whether the window was really broken. After finding out that it was really broken, they did not ask us for the 30 yuan, as can be seen on p3-p4. 5. There was urine stain on the toilet in the third room: After changing the third room, I thought everything was over, but it turned out to be another big surprise. There was urine stain on the toilet, but by this time I was very tired, so we wiped it off ourselves. At this time, the hotel finally offered to send breakfast, but we didn’t want to refuse, as can be seen on p5. 6. The hotel blamed us for not needing to change rooms again: When the hotel communicated with Ctrip customer service later, they refused any compensation measures on the grounds that they were willing to change rooms for us again, but we said we didn't need it. You know, we had already changed three rooms at that time, and we were very tired because we had a lot of luggage to move. It would be fine if the hotel could take the initiative to help move. We moved three times by ourselves, and changing again was really exhausting. The hotel didn't understand us, but blamed us for not needing the room change service. In summary, this was an extremely unpleasant accommodation experience. It was normal that none of the three rooms were changed, which seriously affected our mood. After moving three times, we were even more exhausted. We were not so picky that there could be no hair on the floor, but the hotel did not even do the most basic hygiene well, and the hotel's service attitude was also very poor. This was the first time that the hotel did not think about solving the problem and asked customers to pay for it. Until the end, the hotel still maintained an unnegotiable attitude. Fortunately, it was booked on Ctrip, and Ctrip's handling would be better. I like Ctrip platform.