Ching In Rachel
March 3, 2025
This time, I booked for the elderly and spent a little more money to book 3 high-end "Prestige Vista King Suite" for them for a total of two nights. The hotel is in a great location, the rooms are clean, and there are living rooms and bedrooms. It should have been a good accommodation experience.
However, we found that there was a problem with the shower in one of the rooms on the first night. The pipe connecting the shower was leaking seriously, and there was no water coming out of the shower head. The elderly could not take a shower at all. Fortunately, there was no problem with our other two rooms. Seeing that it was late at night, we didn’t want someone to go to the room to repair it and disturb our sleep, so we barely made it through the night. The next morning, we immediately notified the front desk and asked the hotel staff to come into the room to repair it while we were out. Who knew that when we returned to the hotel at night, the shower pipe was still leaking. Although there was water coming out of the shower head, the water pressure was not enough for a shower (you can see from the photos that the shower pipe was still spraying water). We checked out on the morning of the third day, and the hotel seemed to ignore our complaints again.
The location is excellent and the room is clean, but the shower problem made us unable to take a good shower for 2 consecutive nights, and the staff’s cold attitude was disappointing.
Original TextTranslation provided by Google