Lavande Hotel (Guangzhou South High-speed Railway Station Shibi Metro Station) Reviews
Lavande Hotel (Guangzhou South High-speed Railway Station Shibi Metro Station)
Aoyuanyue Times Building, No. 138 Middle Shizhou Road, Panyu District, Guangzhou, Guangdong, 511400, ChinaView Hotel Details
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Lavande Hotel (Guangzhou South High-speed Railway Station Shibi Metro Station) Guest Reviews
4.4/5
1795 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
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Location4.4
Amenities4.4
Service4.5
Cleanliness4.5
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All reviews(1795)
Positive reviews(1677)
Reviews with photos/video(183)
Convenient location(285)
Easy to get around(258)
Friendly front desk staff(176)
Offers pick-up/drop-offs(144)
Close to train station(78)
Perfect for business trips(39)
Nice toiletries(16)
Elevator was OK(15)
Negative reviews(118)
Fengshenqiji
Romantic Room
Stayed in Jun 2024
Couples
27 review
5.0/5
Outstanding
Posted on Jul 29, 2024
The service is so good that there is nothing to say, enthusiastic and efficient, and basically responds to every request.
Response from Property: The sun is not dry and the breeze is just right. In the season when the weather has just turned warm, I have received your warm 5-point praise. Xiaoli, thank you very much. Every season has unforgettable scenery, and every hotel has its own unique scenery. There are memorable highlights. Xiaoli hopes that Laifeng will be the warmest and most unique one in your memories! I hope Xiaoli can provide you with better service next time you stay. Love you so much! !
Anonymous User
Deluxe Double Room
Stayed in Nov 2024
Couples
3 review
2.7/5
Posted on Dec 29, 2024
Noisy. Took so long to be able to take the lift. Cleaner doesn’t care if the lift fit, just push in without courtesy.
Response from Property: Dear guest, we are deeply saddened and regretful to see your words. It is indeed our fault that we failed to bring you a perfect experience. We feel ashamed. We will do our best to actively rectify the valuable suggestions you raised after your stay. This building of the hotel is a comprehensive property building. We have contacted the property to make floor elevator cards. If you have any questions during your stay, you can call the front desk at any time. The front desk staff will help you solve them. We look forward to your next stay.
Jacobus Carolus
Deluxe Double Room
Stayed in Feb 2023
Business travelers
170 review
2.7/5
Posted on Mar 20, 2023
Can not believe they dare to ask such room rate.
Hotel was supposed to be walking distance from the Guangzhou South Railway station, well there is construction all around so had to walk nearly an hour before arriving at the hotel.
Then there is construction ongoing in the hotel, actually in the room beside mine.
Finally, breakfast is outside in a different location, only Chinese. Have seen factory cantines cleaner than this.
Staff was friendly and helpful. Room was clean but will not stay here again in the future.
Response from Property: Dear guest, we are really sad and sorry to see your text. It is indeed our negligence to bring you a perfect experience. We feel ashamed and will do our best to actively rectify the slots you raised. We must learn lessons and improve. We hope that next time we pass by Baodi, we can give us another chance to make up for our mistakes. We will definitely bring you a different experience and service. Xiaoli looks forward to serving you again!
Tee Yong
Deluxe Double Room
Stayed in Jul 2023
Couples
1 review
4.7/5
Amazing
Posted on Aug 22, 2023
The experience was great. The hotel is located close to Guangzhou South Railway Station, making it convenient for me to get to the hotel after a somewhat long train ride to the station. It is also closely located to fun places like the Chimelong parks. The hotel bed was comfortable. There was also a constant supply of drinking water. Perhaps, the hotel rent was reasonable compared to nearby hotels.
Response from Property: Went to different places, saw different scenery, knew different things, felt different life... We have been looking for a beautiful encounter during our travels, which can accompany us to experience a unique memory... Xiaoli is very happy to meet you, and very happy to accompany you to have such a warm memory in this city. Dear friend, go home and visit often~~~ I wish you a happy life!
Hanif Razali
Deluxe Double Room
Stayed in Sep 2023
Business travelers
8 review
3.5/5
Posted on Dec 28, 2023
A bit far from center but acceptable because near to train station
Response from Property: 非常感謝您選擇小麗並分享您的入住感受,您的認可是對小麗最大的支持。而同時您提出的意見更是能激勵小麗繼續不斷的努力做到更好!我們成長的每一步都離不開像您一樣,關注並關心着小麗,感謝您提出的意見和建議!再次表示感謝,並祝您生活愉快!我們期待您下次再來!一定有不一樣的體驗!
EKL
Deluxe Double Room
Stayed in Apr 2023
Solo travelers
8 review
3.7/5
Posted on Jun 9, 2023
Great location.
They has a free shuttle service to South railway station, but need to book in advance, so it’s hard for foreigner to get.
Room was not that clean, dust on the floor and hair on my bed sheet!!!!!
Response from Property: I am very sorry to bring you such an experience. After receiving your feedback, Xiaoli has contacted the room manager as soon as possible to review the emergency meeting. Hygiene has always been the top priority of Xiaoli's home. Implement a stricter management method, strengthen the three-level ward round system, and resolutely prevent such things from happening again. Xiaoli has also strengthened the training of her partners. Although this time you have a bad experience, Xiaoli must strengthen training and corrections. Looking forward to your coming back again to witness Xiaoli's growth~~ღ( ´・ᴗ・` ) heartfelt
Nilo
Deluxe Double Room
Stayed in Oct 2022
Business travelers
18 review
4.0/5
Very Good
Posted on Nov 28, 2022
The hotel room is newly renovated which is nice and clean but the lobby and lift is old. I stayed only to sleep and was moved from XS apartment hotel in Guanzhou which was terrible so this one is a much better upgrade.
Response from Property: Dear guest officer, thank you for choosing Lavande Hotel. Guangzhou High Speed Railway South Station Shibi Subway Station Branch, and use your precious time to share your stay experience! I am very glad to know that you had a pleasant stay at Lavande Hotel. We have a convenient and superior geographical location and a comfortable environment, which is an excellent choice for your business trips and leisure trips! Adhering to the service concept of "neighborhood service", Lavande Hotel is committed to providing excellent and meticulous service to every guest from all over the world. Sincerely look forward to your stay again and spend a good time with Xiaoli!
Guest User
Deluxe Double Room
Stayed in Sep 2024
Booked for others
1 review
5.0/5
Outstanding
Posted on Oct 20, 2024
VERY GOOD
Response from Property: 亲爱的客官,感谢您对小麗的认可,日子简单过,长路慢慢走。这个夏天,想和你一起去吹吹山风,看看星辰和大海~~~在麗枫,总有不期而遇的温暖。小麗愿您如 春天般春暖花开,鸟语花香,小麗会更加服务好每一位客人。我们也期待您能常来坐坐,品茶,看书,聊天谈心,都不失为一个惬意的场所,我们在麗枫等您,等待与您相遇。
Erin Yeung
Deluxe Room (2 Beds)
Stayed in May 2022
Business travelers
15 review
4.7/5
Amazing
Posted on Jun 25, 2022
The location is closed to the GZ south Train station. But not walkable distance, it takes around 25 mins walk.
While to the metro station, it is only 3 mins.
The breakfast is so so. …
The room is clean and view is good. I will book again for the next trip.
Response from Property: 尊敬的客人您好,看到您的文字我们真的深感痛心和惋惜,未能带给您完美的体验确实是我们的失职,我们倍感羞愧,一定竭尽全力积极整改对于您提出的槽点我们一定吸取教训和改进,希望下次再路过宝地时能再给我们一次将功补过的机会,一定带给您不一样的体验和服务,小麗期待能再次为您服务!
Guest User
Family Room
Stayed in Jun 2024
Family
5 review
5.0/5
Outstanding
Posted on Jul 7, 2024
Pretty nice
Response from Property: Mydarling,謝謝您的支持,小麗心情感覺棒棒噠,小麗不衹房間大,房間還配有星級亞棉品牌布草,國際品牌慕斯床墊,智能控制系統藍牙音箱,空氣凈化器等哦,更多驚等您來發現~
Sofanor
Deluxe Double Room
Stayed in Apr 2023
Business travelers
5 review
4.2/5
Very Good
Posted on May 9, 2023
Good value for money. Excellent location
Response from Property: 親愛的賓客,您好!小麗對於您此次入住未能達到您的要求,深感報歉也希望您可以再給我們一次機會,讓我們再一次深深的打動您,也很感謝您對我們提出的意見,入住期間有任何您可以隨時致電前台,前台夥伴會幫助您解決,祝您生活愉快,工作順利!
DARCY AARON
Deluxe Double Room
Stayed in Jul 2022
Business travelers
61 review
4.5/5
Great
Posted on Aug 11, 2022
Very friendly staff and comfortable room. I forgot to ask if they have non-smoking room and I got a room where everything has the smell deep in the floor, sheets, etc. but that is maybe my own fault but if you don't smoke like me, remember to ask! :) I enjoyed the simple but tasty breakfast even for someone who doesn't eat meat :) I also went for a run in the local area and found some cool local streets, some trees and hills and I walked to and from the train station in two different directions and both were about 30 minutes and easy enough to navigate :)
Response from Property: 亲爱的客官您好呀! 小麗能得您的赞美我们很开心,也会继续努力哒!!麗枫能走入您的心里,正是靠小麗们用心的服务吖。您的满意只是我们的起点,很幸运在您的旅途中可以陪您走一段,可以给您添加一笔绚丽的色彩。希望一路旅途有麗枫陪伴~~
Ben Nolan
Deluxe Double Room
Stayed in Jul 2022
Solo travelers
7 review
3.5/5
Posted on Aug 20, 2022
Convenient for the train station, maybe 10 minutes in a taxi.
Response from Property: Dear guest, hello! Xiaoli is deeply sorry for your failure to meet your requirements during this stay, and I hope you can give us another chance, so that we can deeply impress you again, and thank you for your comments on us. During your stay If you have any questions, you can call the front desk at any time, and the front desk partners will help you solve them. I wish you a happy life and smooth work!
Hyong Youl Cho
Deluxe Double Room
Stayed in Feb 2023
Business travelers
15 review
3.2/5
Posted on Mar 6, 2023
OK, but too expensive.
Response from Property: 親愛的賓客,您好!感謝您選擇入住麗楓酒店廣州高鐵南站石壁地鐵站店,把服務的機會交給我們。得知您有一個不好的入住體驗,説明我們的服務並沒有達到您的心理預期,在此向您致以真誠的歉意。還希望您能提出具體的建議和意見,我們坦然接受,並願意從意見中汲取營養,逐步走向成熟。小麗期待與您的再次邂逅唷!
Guest User
Family Room
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Dec 20, 2024
Good location, close to South Station, convenient for catching the high-speed rail. The front desk lady is very enthusiastic, and there is a special car for pick-up. The driver is also very responsible, polite, clean and tidy.
Original TextTranslated by Google
Response from Property: We have been to different places, seen different scenery, learned different things, and experienced different lives... We have been looking for a beautiful encounter during our travels that can accompany us to experience a unique memory... Xiaoli is very happy to meet you, and also very happy to have such a warm memory with you in this city. My dear friend, come home often~~~ I wish you a happy life!