Guest User
January 11, 2025
Hello, I spent my first night at the Grand Eastern International Apartment. I booked 2 nights from January 2 to 4, 2025 and I would like to inform you of my dissatisfaction.
I had room 4821, the room is really very dirty, it does not match the photo, in terms of hygiene it is a disaster, the furniture is in poor condition,
I noticed various stains on the bed, nauseating odor
The room is dirty, impossible to recharge your mobile phone
no socket works.
I obviously asked for another room at the reception, the staff is unpleasant and impossible for them to respond to this request and provide me with another room, they did not want to know anything, I am extremely disappointed
the various problems I encountered during my stay are unacceptable, which is why I am making this complaint
While waiting for your response, please accept, Madam, Sir, my sincere greetings.
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