UrCove By HYATT Guangzhou Canton Tower Exhibition Center Reviews
UrCove By HYATT Guangzhou Canton Tower Exhibition Center
NO.148 East Xingang Road, Haizhu District, Guangzhou City, Guangdong Province, Haizhu District, Guangzhou, Guangdong, ChinaView Hotel Details
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UrCove By HYATT Guangzhou Canton Tower Exhibition Center Guest Reviews
4.8/5
Excellent
674 review
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Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(674)
Positive reviews(668)
Reviews with photos/video(139)
Friendly front desk staff(83)
Awesome amenities(78)
Easy to get around(75)
Delicious breakfast(68)
Large rooms(53)
Close to metro(36)
Well decorated(19)
Perfect for business trips(14)
Negative reviews(6)
Kish
Superior King
Stayed in Dec 2024
Couples
6 review
5.0/5
Outstanding
Posted on Dec 15, 2024
**Review of UrCove Hotel in Guangzhou**
We had a wonderful stay at UrCove Hotel in Guangzhou! From the moment we arrived, the staff made us feel welcome with their friendly and attentive service. Our room was exceptional—clean, spacious, and incredibly comfortable. The hotel itself is impeccably maintained, offering a modern and luxurious atmosphere at a very reasonable price.
The location is perfect, especially if you're planning to visit the Party Pier, which is just a short distance away. It’s ideal for both relaxation and entertainment.
A special thank-you to Ada, who went above and beyond to ensure our stay was perfect. Her helpfulness and warm attitude made all the difference. We highly recommend this hotel and will definitely be staying here again on our next trip to Guangzhou!
Response from Property: We are very happy to learn that during this stay, the overall service of the hotel has satisfied you. Your praise has been conveyed to the relevant departments. It is our honor to bring you a intimate and satisfactory service experience. Thank you for your praise. We sincerely hope that you can share your experience of this stay with your friends. We also hope that you can inspire us to do better through a full score evaluation!~ General Manager: Stephen Tu
Guest User
Superior Twin
Stayed in Dec 2024
Travel with friends
26 review
5.0/5
Outstanding
Posted on Dec 15, 2024
The service was good! And my room got a mini bar and a COFFEE machine I like that! We’ll definitely stay there again!
Response from Property: We are very happy to learn that during this stay, the overall service of the hotel has satisfied you. Your praise has been conveyed to the relevant departments. It is our honor to bring you a intimate and satisfactory service experience. Thank you for your praise. We sincerely hope that you can share your experience of this stay with your friends. We also hope that you can inspire us to do better through a full score evaluation!~ General Manager: Stephen Tu
Guest User
Business Deluxe King
Stayed in Dec 2024
Family
1 review
5.0/5
Outstanding
Posted on Dec 20, 2024
Very good hotel. Gently and friendly staff. Renovated interior, great view. Metro station is very close to hotel. Gym, 7-11, Starbucks in 1 minute walk from hotel. I recommend this hotel.
Response from Property: Dear guest: Hello! Thank you for your full marks, your support and encouragement, is our biggest driving force forward! We continue to create a warm and comfortable living environment for guests and look forward to your visit again! General Manager: Stephen Tu
JefferySiow
Business Deluxe King
Stayed in Nov 2024
Couples
2 review
5.0/5
Outstanding
Posted on Dec 1, 2024
New hotel, with good amenities & free mini bar. Breakfast option is great!
Response from Property: It's really exciting to see this simple and sincere praise, and it recognizes our service so much~ Our hotel strives to provide the most intimate and meticulous service to bring a value-added experience to each customer. UrCove is a young and energetic hotel, showcasing the unique charm of the hotel with a simple and stylish style and warm and considerate service. Your encouragement is the greatest support and encouragement for the hotel, we will serve every family member with our hearts, and look forward to meeting you next time~~ General Manager: Stephen Tu
Anonymous User
Superior King
Stayed in Oct 2024
Business travelers
10 review
5.0/5
Outstanding
Posted on Dec 13, 2024
Good new hotel near to canton fair ground, road access not great due to several new hotel constructions nearby. Same daily breakfast choice offering.
Response from Property: We are glad to learn that during this stay, the overall service of the hotel makes you satisfied, your praise we have conveyed to the relevant departments, it is our honor to bring you intimate and satisfactory service feelings, thank you for your praise, we sincerely hope that you can share the experience of this stay with your friends, and also hope that you can inspire us to do better through a full score evaluation! ~General Manager: Stephen Tu
Kirsty92
Superior King
Stayed in Aug 2024
Couples
4 review
5.0/5
Outstanding
Posted on Aug 13, 2024
Upon entry we were greeted by friendly staff and there is also a lovely lobby with a coffee shop. We were upgraded for free & the room felt very luxurious. Neat, clean & beautiful. The view from the room window is breathtaking, you can see a bit of the river as well. There is also a Nespresso coffee machine in the room with some coffee capsules. The bed & pillows are very comfortable!
Only 2 suggestions:
1) add more of a sealant to the bottom of the shower door because if you take a shower, the water leaks through under the door and the bathroom floor is wet. It’s not a big issue as it dried up very quickly.
2) add more variety to the breakfast buffet. Compared to other hotels we have stayed at the breakfast was very average and could be improved.
Overall, a good stay & a good area. Nearby subway stations, high speed railway station and tram station. Would definitely book a room here again. Kom
Response from Property: We are glad to learn that during this stay, the overall service of the hotel makes you satisfied, your praise and comments we have conveyed to the relevant departments, it is our honor to bring you intimate and satisfactory service feelings, thank you for your praise, we sincerely hope that you can share your experience of this stay with your friends, your suggestions will promote us to further improve! ~General Manager: Stephen Tu
Denis Kren
Business Deluxe Twin
Stayed in Nov 2024
Other
1 review
5.0/5
Outstanding
Posted on Nov 23, 2024
ADA and Mia very good
Response from Property: It's really exciting to see this simple and sincere praise, and it recognizes our service so much~ Our hotel strives to provide the most intimate and meticulous service to bring a value-added experience to each customer. UrCove is a young and energetic hotel, showcasing the unique charm of the hotel with a simple and stylish style and warm and considerate service. Your encouragement is the greatest support and encouragement for the hotel, we will serve every family member with our hearts, and look forward to meeting you next time~~ General Manager: Stephen Tu
Guest User
Superior King
Stayed in Dec 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on Dec 9, 2024
The staff was very friendly, the hotel is clean, spacious, and comfortable. Near to the train station(2 minutes walking), excellent place to take a good rest after a busy day . I recommend the buffet breakfast , delicious, with egg, fruit, meat, cereal, perfect to international visitors. 5/5 stars
Response from Property: It's really exciting to see this simple and sincere praise, and it recognizes our service so much~ Our hotel strives to provide the most intimate and meticulous service to bring a value-added experience to each customer. UrCove is a young and energetic hotel, showcasing the unique charm of the hotel with a simple and stylish style and warm and considerate service. Your encouragement is the greatest support and encouragement for the hotel, we will serve every family member with our hearts, and look forward to meeting you next time~~ General Manager: Stephen Tu
CHEOLMIN
Business Deluxe King
Stayed in Dec 2024
Business travelers
15 review
5.0/5
Outstanding
Posted on Dec 9, 2024
This is one of the best hotels in China. Very clean and silent. Staffs are very friendly and helpful. Hotel is very close to the metro station
It was an unforgettable stay.
Response from Property: We are glad to learn that during this stay, the overall service of the hotel makes you satisfied, your praise we have conveyed to the relevant departments, it is our honor to bring you intimate and satisfactory service feelings, thank you for your praise, we sincerely hope that you can share the experience of this stay with your friends, and also hope that you can inspire us to do better through a full score evaluation! ~General Manager: Stephen Tu
Giacomo
Superior King
Stayed in Nov 2024
Travel with friends
9 review
5.0/5
Outstanding
Posted on Nov 24, 2024
Very nice hotel, very good breakfast. Staff very friendly and helpful, in particular Ada: outstanding service.
Response from Property: It's really exciting to see this simple and sincere praise, and it recognizes our service so much~ Our hotel strives to provide the most intimate and meticulous service to bring a value-added experience to each customer. UrCove is a young and energetic hotel, showcasing the unique charm of the hotel with a simple and stylish style and warm and considerate service. Your encouragement is the greatest support and encouragement for the hotel, we will serve every family member with our hearts, and look forward to meeting you next time~~ General Manager: Stephen Tu
gaosongvan
Superior King
Stayed in Nov 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Nov 10, 2024
The staff Lily service is very good, and the room has no shortcomings, but the room price is a little expensive.
Response from Property: Wherever the gentle breeze passes, there is warmth! Dear guests, hello! Thank you for your 5-point review! Every city always has reasons to be missed, every season has its unforgettable scenery, and every hotel has their sweet and warm memories. We hope that UrCove by Hyatt Guangzhou Tower Pazhou Convention Center, an eternal classic series under Hyatt Group, will be the warmest and most unique one in your memories! Welcome to come back to UrCove often. Best wishes to you and your family and friends: All the best! ~ General Manager: Stephen Tu
Kean Way Low
Superior King
Stayed in Aug 2024
Business travelers
6 review
4.2/5
Very Good
Posted on Aug 18, 2024
Nice room, excellent front desk service.
Location wise, quite near to the metro, easily access to attraction.
However limited choice of food nearby
Response from Property: We always uphold the consistent comfort experience and value-for-money hospitality of Hyatt hotels to bring guests the most intimate stay experience, if you visit Guangzhou again, we look forward to bringing you perfect service again, and hope that you will give us a full score to inspire us to continue to forge ahead! ~General Manager: Tom Wu
V - 小兰
Superior King
Stayed in Aug 2024
Travel with friends
23 review
4.0/5
Very Good
Posted on Aug 16, 2024
The hotel is brand new in the area, and you can tell. The room was very comfortable, clean and tidy - the hotel itself looks great. The service was a little awkward, I think because the receptionists didn't speak much English and weren't confident in doing so, but that's ok. The finishes in the room look a little rushed, our bedroom door and lock were a little loose. Other than that, the hotel is great and we especially loved the Japanese style baths in the rooms!
Response from Property: Dear guests, thank you for choosing UrCove By Hyatt Guangzhou Canton Tower Exhibition Center and we apologize for the bad experience during your stay. The hotel sincerely hopes that there will be another opportunity to make up for your regrets, and that you can truly enjoy the high-quality service of UrCove Hotel during your next stay. UrCove Hotel, a timeless classic collection of Hyatt Group, sincerely looks forward to welcoming you again and experiencing our uncompromising service. ~ General Manager: Stephen Tu
maxyb09
Superior King
Stayed in Jul 2024
Couples
4 review
4.7/5
Amazing
Posted on Jul 28, 2024
Still really really new, so not yet completely finished. Gym and downstairs coffeeshop are still under construction and not opened. Room was really luxurious and we got upgraded duo to some amenities missing. Lactation is close to the metro and really convenient to get to anywhere downtown for under 20 rmb with didi. Looking forward to seeing this place fully finished
Response from Property: Dear guests: Thank you very much for your stay and careful evaluation, to provide guests with a warm and comfortable living environment and warm and thoughtful service is our consistent commitment to guests, your recognition is our greatest encouragement, if there is an opportunity, we sincerely look forward to your visit to the hotel again, witness our growth and change! ~ General Manager: Stephen Tu
Guest User
Superior Twin
Stayed in Oct 2024
Business travelers
3 review
4.7/5
Amazing
Posted on Oct 20, 2024
Clean, modern, staffs are nice, highly recommend to all travelers!
Response from Property: Dear guest, hello, thank you very much for your support and trust in us! We will continue to uphold the service concept of doing things with heart and serving attentively, so that you can feel the warmth of home when staying at the Guangzhou Pazhou Exhibition Center Yi Fei Hotel, a timeless classic series under the Hyatt Group. The hotel advocates "careful service" and we are carefully discovering opportunities to provide you with services and provide you with a more satisfactory and comfortable rest environment. Your satisfaction is our pursuit. We look forward to having you come again to review our progress. I wish you, your family and friends good luck and all the best! ~ General Manager: Stephen Tu