Hampton By Hilton Guangzhou Renhe Baiyun Airport Reviews
Hampton By Hilton Guangzhou Renhe Baiyun Airport
No.1318 Fanghua Road, Baiyun District, Guangzhou, Guangdong, ChinaView Hotel Details
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Hampton By Hilton Guangzhou Renhe Baiyun Airport Guest Reviews
4.8/5
Excellent
1267 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(1267)
Positive reviews(1255)
Reviews with photos/video(195)
Offers pick-up/drop-offs(219)
Friendly front desk staff(143)
Delicious breakfast(137)
Classy environment(136)
Close to airport(109)
Easy to get around(105)
Perfect for business trips(31)
Delicious buffet(5)
Negative reviews(12)
P_marty
Cozy 2-bed Room
Stayed in Oct 2024
Business travelers
1 review
4.7/5
Amazing
Posted on Nov 4, 2024
Very clean and neat,food was very ok .the staffs were polite and friendly
Response from Property: Dear friend, we are very sad that we cannot give you a satisfactory stay experience without your five-star review. The troubles you encountered in the hotel location or transportation are our biggest regret. Your sincere evaluation is a spur for the hotel to continue to improve. We look forward to your visit again and will definitely give you a better and more satisfactory stay experience. You will feel our sincerity and see that we are constantly working hard to improve the hotel. I sincerely hope that you can stay again to feel our progress
CTSC
Superior 2 Double Bed Room
Stayed in Sep 2024
Couples
11 review
4.2/5
Very Good
Posted on Sep 18, 2024
A brand new hotel with everything new and clean! Water pressure for showers is really strong even though we stayed at the top floor 12th. Airport transfer service is available and convenient. However, there is no time to try the breakfast in order to catch the flight - simple packed breakfast was provided though...
Response from Property: Dear friend,:We didn't get your five-star review. We are sad that we couldn't give you an objective satisfactory check-in experience, which is our biggest regret. Your sincere evaluation is a spur to the continuous progress of the hotel. We look forward to your next visit. We will definitely give you a better and more satisfactory check-in experience, let you feel our sincerity, and also let you see that we are constantly working hard to improve the hotel. I sincerely hope that you can stay again to feel our progress. 亲爱的朋友,没有得到您的五星点评,我们很伤心没能给到客观您满意的入住体验,这是我们最大的遗憾。您诚恳评价是对酒店不断进步的鞭策,我们期待您的再次光临,一定会给您更好更满意的入住体验,会让您的感受到我们的诚意,也会让您看到酒店的我们是在不断的努力改进。真心希望您能够再次入住来感受我们的进步
Lim
Cozy Queen Room
Stayed in Jun 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Jun 12, 2024
Hotel is clean and nice. Too bad never try the breakfast, because I am taking a morning flight. Have to be at the airport before 6:30am. Airport transfer 7 seaters car clean and driver very helpful too.
Response from Property: Dear guest, thank you very much for your evaluation and feedback on our hotel. We are glad that you are satisfied with our hotel environment and service. At the same time, we are very sorry that you did not try our breakfast. We hope that you will have the opportunity to taste our food next time.
We deeply reflect on the criticism you raised. We do have some problems, which have caused you inconvenience and trouble. We are deeply sorry for this. These problems are mainly due to our hotel's own reasons. We have taken corresponding measures to rectify them to ensure that our service quality and customer experience are improved.
Regarding the airport transfer service you mentioned, we are glad that you are satisfied with our service. We will continue to work hard to improve our service quality and provide a better service experience for every guest.
Finally, we thank you again for your feedback and support. We will continue to provide better services to every guest and look forward to your visit again.
Beth_F
Superior 2 Double Bed Room
Stayed in Nov 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Dec 3, 2024
Had a pleasant stay at Hampton by Hilton Guangzhou Renhe Baiyun Airport. As we had an early flight to catch so we selected this hotel.
We are also grateful to one of their staff, 小沈. Before the trip I had called the hotel to arrange airport pickup when we return to Guangzhou. 小沈 picked up my call, subsequently via WeChat he helped to make the arrangement. On the actual day however, we had a slight hiccup but it was resolved quickly; my contact number wasn’t a local number and the driver who was suppose to pick us up could not contact me.
小沈, who was off that day had to liaise between the driver and myself for us to get on the hotel pick up bus. So thankful for their staff who went the extra mile to ensure we are picked up safely and transported to the hotel.
Another memorable incident was we could make it for the 8am airport bus to the airport, so we decided to take our own Didi to the airport. However, when we checkout at the counter, one of the male staff (blue jacket) helped us to book a transport to the airport even though we had informed earlier and cancelled our seat on their hotel bus to the airport. It was a pleasant surprise that the hotel helped to book a taxi to send us to the airport. It was very nice and thank you.
Overall, the selection at breakfast was good and delicious; western and Chinese. Location is a little further from town but it is still a good stay if u have an early flight to catch as they offer free airport pickup to and from airport.
Response from Property: There is a kind of encouragement called being affirmed. Thank you very much for choosing the Hilton Garden Inn Guangzhou and Baiyun Airport, and giving us such a high rating! Huanxiaopeng and our friends are all very excited~We are also honored to provide you with service. We will always demand ourselves based on the service philosophy of "friendliness, reliability, care, and comprehensiveness", so that you can always stay satisfied like this———— Love you, little friend
Mamzinha2
Cozy Queen Room
Stayed in Nov 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Nov 17, 2024
I would recommend Mr. Leon Chi Fung (Driver). He is very nice and takes good care of guests. The staff at the front desk are also helpful. For sure, I will come back.
Response from Property: 親愛的朋友~歡小朋非常榮幸得到您的讚揚與肯定!我們接待的不僅僅是客人,更是來自遠方的朋友!“快樂從此簡單”我們傳承希爾頓歡朋一如既往的高品質,貼心服務衹為更懂你,期待您在希爾頓歡朋酒店歡享每一段旅途!
OsamaFar
Cozy Queen Room
Stayed in May 2024
Business travelers
1 review
4.5/5
Great
Posted on May 18, 2024
The hotel is quite good, rooms are clean and adequate . It is close to the airport and the near subway station(1.5Km) can be used to travel to the city. The breakfast is also good only thing i would like to add is they should have a halal corner at the breakfast. I have stayed at holiday inn and they have a separate halal corner for breakfast of Muslims.
The airport shuttle did not arrived for pickup from the airport even though i called them before boarding the flight from my country.
Overall experience was quite good.
Response from Property: Thank you very much for your comment. We attach great importance to your feedback and will make improvements as soon as possible based on your feedback.
Utkarsh05
Cozy Queen Room
Stayed in Nov 2024
Couples
2 review
4.2/5
Very Good
Posted on Nov 9, 2024
The hotel is located closely to the airport. Has decent sized rooms and complimentary drop off and pick up from airport. However, as usual the language barrier was pretty much the biggest issue I had here.
Response from Property: Good evening, dear friends! Thank you for your affirmation and recognition. I am full of regrets for not receiving your five-point praise, but it is also an encouragement, indicating that we still have better room for improvement. Xiaopeng will work harder to provide quality services and hardware experience to all guests in the future. We also hope that you will have the opportunity to stay at the hotel again to test our growth!
Bahridin
Superior 2 Double Bed Room
Stayed in Oct 2024
Business travelers
31 review
5.0/5
Outstanding
Posted on Dec 7, 2024
This is new hotel, everything is new, service is good, front lobby people very attentive and nice, breakfast is ok, could be more variety though, very convenient to airport, they have pick up and drop off available, also during canton fair they provide bus
Response from Property: 也許只是一個温和的笑容,一條滿意的評語,像那冬日暖陽,夏日清風,給予了歡小朋希望與動力。路上風景無數,能讓親為歡小朋駐足,歡小朋真是榮幸至極,親的好評就像是清泉一樣滋潤歡小朋的心田,承載了對歡小朋不孜不倦的喜愛,看到親給予的好評更是心裏樂開了花~歡小朋一定不會懈怠,讓自己保持在最佳的狀態,呈現給親最最好的一面。再次感謝親對歡小朋的讚美與支持,感恩一路相伴的親~~喜愛歡小朋就要常來哦!歡小朋定會再接再厲,以飽滿的熱情和和專業的態度迎接親的光臨~~~喜愛的歡小朋
Guest User
Cozy 2-bed Room
Stayed in Sep 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Sep 24, 2024
Room is spacious and clean. Facilities are excellent. Staff are friendly and extremely helpful. Hotel bus can transport to and from subway station also shuttle bus provided to the airport.
Miss Lin Sammi has been really helpful and provide all the assistance to our group of 11 throughout our stay. Much appreciated and highly recommended!
Response from Property: Dear valued guest, Thank you for taking the time to share your positive experience at our hotel. We are thrilled to hear that you found our hotel to be the best place and that you appreciated our new facilities. We strive to provide our guests with exceptional service and a comfortable stay, and we are delighted to know that we met your expectations. Your kind words are truly appreciated and will be shared with our team. We hope to have the pleasure of welcoming you back soon for another memorable stay.
Guest User
Cozy 2-bed Room
Stayed in Sep 2024
Business travelers
11 review
4.2/5
Very Good
Posted on Oct 10, 2024
It is 10 minutes from airport. Quick check in. New hotel. They have shuttle from airport. You need to check with the hotel.
Response from Property: Dear friend,:We didn't get your five-star review. We are sad that we couldn't give you an objective satisfactory check-in experience, which is our biggest regret. Your sincere evaluation is a spur to the continuous progress of the hotel. We look forward to your next visit. We will definitely give you a better and more satisfactory check-in experience, let you feel our sincerity, and also let you see that we are constantly working hard to improve the hotel. I sincerely hope that you can stay again to feel our progress. 亲爱的朋友,没有得到您的五星点评,我们很伤心没能给到客观您满意的入住体验,这是我们最大的遗憾。您诚恳评价是对酒店不断进步的鞭策,我们期待您的再次光临,一定会给您更好更满意的入住体验,会让您的感受到我们的诚意,也会让您看到酒店的我们是在不断的努力改进。真心希望您能够再次入住来感受我们的进步
Ilnur Minakhmetov
Superior 2 Double Bed Room
Stayed in Dec 2023
Solo travelers
1 review
5.0/5
Outstanding
Posted on Jan 6, 2024
Title: An Exceptional Stay at a Convenient and Hospitable Hotel
Introduction:
I recently had the pleasure of staying at a hotel in Guangzhou during my spontaneous trip. Arriving at the airport without any prior bookings, I was fortunate to come across this brand-new Hilton property. My experience with this hotel, booked through Trip.com, exceeded all expectations. From the convenient transfer service to the warm hospitality extended by the staff, every aspect of my stay was truly remarkable.
Arrival and Check-in:
Upon booking, I contacted the hotel receptionist who promptly arranged a driver to pick me up from the airport. The transfer service was seamless, and I was pleasantly surprised when I was given a complimentary upgrade upon arrival. The hotel's lobby was immaculate, and the staff courteously showed me to my room, providing a thorough introduction to the hotel's facilities.
Room and Amenities:
The room itself surpassed my expectations. The cleanliness, modern decor, and attention to detail were truly impressive. I particularly appreciated the well-stocked minibar and the 24-hour bar in the lobby, where I could enjoy a wide selection of drinks at any time. The hotel's restaurant offered a delightful breakfast experience, with hot and delicious meals and a variety of options to choose from. The restaurant's ambiance was inviting and Instagram-worthy, perfect for capturing memorable moments.
Location and Accessibility:
This hotel's location is ideal for those seeking proximity to the airport and easy access to downtown Guangzhou. It took me just 35 minutes by Metro to reach popular attractions such as the Canton Tower, making it a convenient choice for travelers. Despite its proximity to transportation hubs, the hotel provided a peaceful environment for a restful stay.
Hospitality and Staff:
The hotel staff demonstrated exceptional hospitality throughout my stay. Although their English proficiency was limited, they made use of translation apps and were always eager to assist and accommodate any needs or inquiries. The friendly and helpful nature of the staff made me feel welcome and taken care of, leaving a lasting positive impression.
Additionally, the hotel boasts an impressive gym facility, complete with a wide range of equipment for various workout routines. For those seeking a more tranquil experience, there are designated rooms available for yoga and meditation, providing a peaceful sanctuary within the hotel.
Another notable feature is the complimentary laundry room, which is a convenient amenity for guests who may require laundry services during their stay. The provision of this facility adds to the overall convenience and comfort offered by the hotel.
While I was there, I learned that the hotel is currently working on the construction of a rooftop area and garden. Although it was not yet accessible during my stay, I was informed that it will be completed in the near future. This upcoming addition is bound to enhance the hotel's offerings and provide guests with a delightful space to relax and enjoy panoramic views.
With these additional features in mind, this hotel offers a comprehensive range of amenities, ensuring that guests have a comfortable, enjoyable, and rejuvenating experience throughout their stay.
Conclusion:
I wholeheartedly recommend this hotel to anyone visiting Guangzhou, especially those seeking convenience and excellent service. The proximity to the airport, coupled with the hotel's modern facilities, attentive staff, and comfortable accommodations, made for an outstanding experience. Whether you are a business traveler or a tourist exploring the city, this hotel offers a delightful stay that exceeds expectations.
6/20
Response from Property: Have friends come from afar. Thank you for your recommendation and recognition. Your words make people feel like a spring breeze. They are as happy as eating honey, so sweet that they can’t help but want it. Hope Hampton becomes your second home, come back often! Looking forward to meeting you next time!
It's a pleasure to have friends coming from afar.Thank you for your recommendation and recognition. Your character make people feel like a breath of fresh air, HAMPTON become your second home and come back to see you~we looking forward to meeting u again!
Alex Eeas
Cozy Queen Room
Stayed in Jun 2024
Business travelers
10 review
5.0/5
Outstanding
Posted on Jun 8, 2024
The best place for business trip!
Response from Property: Dear valued guest,Thank you for taking the time to share your positive experience with us. We are thrilled to hear that our hotel was the best place for your business trip. It is our goal to provide exceptional service and amenities to all of our guests, and we are delighted to know that we have met your expectations.We appreciate your kind words and hope to have the pleasure of welcoming you back in the near future.
Kirsty92
Cozy Queen Room
Stayed in Jul 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on Jul 29, 2024
It’s a great location for layovers or if you need to be near the airport. They offer an airport shuttle service which is great, especially for when you have a lot of luggage. The breakfast had a wide variety of options to choose from and everything was freshly made, delicious too. The room was clean, neat & odor free. Staff was friendly & helpful. Overall, great experience 👍🏼
Response from Property: 十分感謝您的認可,感謝您花寶貴的時間在此留下您的點評,歡小朋十分欣慰看到您滿意此次入住體驗,您的鼓勵是我們前進最大的動力。您的認可對我們十分重要,歡小朋也希望為所有賓客打造温暖親切的入住體驗,期待與您的再次相遇哦--滿眼星星的歡小朋
Guest User
Cozy 2-bed Room
Stayed in Sep 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Sep 24, 2024
Welcome to Gboard clipboard, any text that you copy will be saved here.Wing goog
Response from Property: Dear , Thank you for taking the time to share your positive experience with us. We are thrilled to hear that our hotel was the best place for your business trip. It is our goal to provide exceptional service and amenities to all of our guests, and we are delighted to know that we have met your expectations.We appreciate your kind words and hope to have the pleasure of welcoming you back in the near future.
Guest User
Hollywood King Bed Room
Stayed in Jul 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on Jul 20, 2024
Excellent hotel just 15 min from airport, great breakfast and hospitality from check in to the drop off to the airport. Very caring front desk and other staff.
Response from Property: 有朋自遠方來,不亦樂乎。感謝您的推薦和認可,您的文字讓人如沐春風,歡小朋開心的像吃了蜜糖一樣,甜的不要不要的。願歡朋成為您的第二個家,常回來看看哦!期待與您的下次相遇! It's a pleasure to have friends coming from afar.Thank you for your recommendation and recognition. Your character make people feel like a breath of fresh air , HAMPTON become your second home and come back to see you~we looking forward to meeting u again !