Feili International Hotel (Baiyun Dongping Metro Station Jiahe Police Officer College Branch) Reviews
Feili International Hotel (Baiyun Dongping Metro Station Jiahe Police Officer College Branch)
No.1 Dongping East Road, Baiyun District, Guangzhou, Guangdong, ChinaView Hotel Details
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Feili International Hotel (Baiyun Dongping Metro Station Jiahe Police Officer College Branch) Guest Reviews
4.6/5
Very Good
415 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.5
Service4.6
Cleanliness4.6
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All reviews(415)
Positive reviews(401)
Reviews with photos/video(109)
Classy environment(52)
Friendly front desk staff(42)
Easy to get around(28)
Close to metro(18)
Large rooms(12)
Many amenities(12)
Convenient parking(9)
Poor air conditioning(7)
Negative reviews(14)
Schnieber
Cozy Room (Single Bed)
Stayed in Jul 2024
Couples
14 review
1.5/5
Posted on Jul 5, 2024
The room looks good and clean and the bathroom is spacious. These are the positive things
Big problem is the KTV on the 4th floor that can be heard in all rooms at night until the early morning. The wifi is very slow even for chinese websites.
The breakfast is a bad joke. When we arrived we were greeted with 2 big baskets of dirty tableware standing right at the entrance. There was no coffee, no tea, no drinks at all, all empty and we arrived just after 9am. Staff does not care at all and tables are cleared with dirty cloth which just spreads dirt and germs. Food choice and quality is poor. Toaster just for decoration and most items look like they are older than one day. Offering no breakfast at all would have been the better choice.
It is hard to understand how this hotel gets any good comments at all cause you will not be able to sleep well. The good rating is most likely done by the hotel itself. They seem to know the whole situation as earplugs are placed near the bed. I cannot sleep with earplugs.
Not recommended at all, also since the price is not cheap.
Response from Property: Dear guest, thank you very much for your review of our hotel. We take your feedback very seriously and we are deeply sorry for the problems you encountered during your stay. First of all, we are very sorry that you heard noise from the KTV on the fourth floor at night, which is our own problem. We have taken measures to soundproof the KTV to ensure that you can enjoy a quieter environment in the future. Secondly, we are also very sorry for the problems you encountered during breakfast. We did have some poor service, which led to your poor dining experience. We have trained our service staff and comprehensively upgraded the quality and service of breakfast to ensure that you can enjoy better breakfast service in the future. Finally, we understand your dissatisfaction and disappointment. We will take your feedback seriously and continuously improve and enhance the quality of our service to ensure that you can enjoy a more comfortable and pleasant experience in the future. We sincerely invite you to visit our
Napat
Cozy Room (2 Beds)
Stayed in Aug 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on Aug 19, 2024
Very good service
Response from Property: Distinguished Guests: Hello! Thank you very much for your stay and appreciation! I am glad to bring you a good time for your trip. Your appreciation is a great inspiration to the hotel and a driving force for our progress. We will continue to be enthusiastic and strive to make every guest feel at home. We look forward to your visit again! Welcome back to experience, I wish you a happy life!
Karina Miria
Cozy Room (2 Beds)
Stayed in May 2024
Couples
4 review
4.7/5
Amazing
Posted on May 29, 2024
We stayed 17 nights there. The hotel room was cleaned daily, We would drop our linen every few days and they'd makeup our beds with new ones. A spacious room, digital lights, curtains and toilet (cleaners could do a better clean) Air conditioning worked well. We noticed if you turn it off and back on, it will reset to the required temperature. Coffee machine downstairs at reception was handy. We got to know the friendly staff. Laundry on the next floor was great. Very close to metro. Use a translator app at reception. Massage, nails, dentist and hairdressers right there. Evening Tai Chi and aerobics at the park just down the road was fun to participate and the locals make you feel welcome. Especially after dinner to work off the pounds. Lovely Amd friendly community. We didn't see a single foreigner or New Zealander during our stay which didn't bother us.. You can also use Didi (Uber) to get around Guangzhou if you want to avoid metro. Its cheap. Link your Wise card to WeChat and your away. Other than the poor breakfast, This hotel is great for long term stays for couple or single travellers. We will stay here everytime we come back to Guangzhou. Thank you for your hospitality.
Response from Property: Dear valued guest,Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your 17-night stay with us and found our hotel to be great for long term stays for couples or single travelers.We apologize for the inconvenience caused by the cleanliness of the toilet. We have taken note of your feedback and will work with our housekeeping team to ensure that our cleaning standards are improved.We appreciate your understanding that the issue was due to our own oversight and we have already taken steps to rectify the situation. We have implemented a new cleaning checklist to ensure that all areas of the room are thoroughly cleaned and inspected before guests check-in.We are glad to hear that you found our staff to be friendly and that you enjoyed the facilities and services we offer, such as the coffee machine, laundry, and the evening Tai Chi and aerobics at the park.We hope to have the pleasure of welcoming you back to our hotel in the near future. Please do not hesitate to contact us if you require any assistance.Thank you for choosing to stay with us.Best regards,[Hotel Management Team]
Robin
Feili Ultimate Double Bed Room (Queen Bed + Spacious)
Stayed in May 2024
Business travelers
8 review
5.0/5
Outstanding
Posted on May 11, 2024
Value for money. Could skip the breakfast, self service noodle station.
Response from Property: Dear guest, thank you very much for your support and appreciation to our hotel, we sincerely look forward to your next visit, wish you a pleasant life.
Guest User
Elegant Room (Single Bed)
Stayed in Nov 2024
Business travelers
7 review
5.0/5
Outstanding
Posted on Nov 9, 2024
I often stay here. The front desk clerk Xiao Ping and Xiao Xing have a good service attitude. They patiently solve my problems. Recommended^_^^_^^_^
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your comments and recommendations on our hotel. We are very happy to provide you with quality service and a comfortable accommodation experience. Thank you especially for your praise of Xiao Ping and Xiao Xing at the front desk. We will convey your feedback to her to encourage her to continue to provide better services to guests. We will continue to work hard to provide every guest with a more high-end and comfortable accommodation experience. Thank you again for your support and recommendation, and we look forward to your visit again.
Guest User
Boutique Room (Double bed)
Stayed in Oct 2024
Family
2 review
5.0/5
Outstanding
Posted on Oct 19, 2024
The hotel is very new and conveniently located at the subway entrance. The service staff is very friendly and there is free hair washing. Recommended.
Original TextTranslated by Google
Response from Property: Dear guests: Thank you for staying at our hotel and sharing. We are glad that every aspect of our Feili International Hotel has been recognized by you. Through your meticulous description, I can feel the happiness brought to you by this journey. This is what we service providers have always pursued, and it will also become our motivation to continue working hard and making progress. We look forward to serving you next time!
Guest User
Boutique Room (Double bed)
Stayed in Nov 2024
Couples
1 review
5.0/5
Outstanding
Posted on Nov 9, 2024
The front desk clerk Xiaoping Xiaoxin was very positive and helped us upgrade the room
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your comments and recommendations on our hotel. We are very happy to provide you with quality service and a comfortable accommodation experience. Thank you especially for your praise of Xiao Ping and Xiao Xin at the front desk. We will convey your feedback to her to encourage her to continue to provide better services to guests. We will continue to work hard to provide every guest with a more high-end and comfortable accommodation experience. Thank you again for your support and recommendation, and we look forward to seeing you again.
Guest User
Cozy Room (2 Beds)
Stayed in Nov 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Nov 5, 2024
The room environment is good, Xiaoping at the front desk is very enthusiastic
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your comments and recommendations on our hotel. We are very pleased to provide you with quality service and a comfortable accommodation experience. Thank you especially for your praise of Xiaoping at the front desk. We will convey your feedback to her to encourage her to continue to provide better services to guests. We will continue to work hard to provide every guest with a more high-end and comfortable accommodation experience. Thank you again for your support and recommendation, and we look forward to seeing you again.
Guest User
Boutique Room (Double bed)
Stayed in Sep 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Sep 29, 2024
The room was nice and comfortable. The front desk staff Xiaoping and Xiaoguo also had good service attitude
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your stay and praise! I am very happy to bring you a wonderful time. Your praise has given the hotel great encouragement and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back and experience again, and wish you a happy life!
Guest User
Cozy Room (2 Beds)
Stayed in Oct 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Oct 3, 2024
The room is very comfortable and the front desk clerk Xiaoping has a good service attitude
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your stay and praise! I am very happy to bring you a wonderful time. Your praise has given the hotel great encouragement and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back and experience again, and wish you a happy life!
1200629601
Cozy Room (2 Beds)
Stayed in Aug 2024
Other
32 review
5.0/5
Outstanding
Posted on Aug 14, 2024
The room is OK and relatively new. There is a smart butler, smart window switch, TV switch and smart toilet. The surrounding environment is a bit complicated and the breakfast is relatively simple. Next to it is the Guangdong Red Cross Society, and takeaway can be delivered to the room by robot.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your stay and appreciation! It's a pleasure to bring you a wonderful time during your trip. Your appreciation is a great encouragement to the hotel and the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We eagerly look forward to your visit again! You are welcome to come back and experience it again, and I wish you a happy life!
Guest User
Cozy Room (Single Bed)
Stayed in Aug 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Aug 6, 2024
The front desk staff Liao Gaosheng provided good service and the hotel environment was clean. Recommended to stay here
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing to stay in our hotel and sharing your stay experience. We are very happy to learn that you have a very good impression of the service of our front desk clerk Liao Gaosheng, and are also very satisfied with our hotel environment and hygiene. We have always been committed to providing every guest with high-quality service and a comfortable accommodation experience. Thank you again for your recommendation and look forward to your next visit. I wish you a happy life!
Guest User
Cozy Room (2 Beds)
Stayed in Jul 2024
Other
107 review
4.5/5
Great
Posted on Sep 14, 2024
The overall environment of the hotel is elegant and comfortable, the location is pretty good, and it is very convenient to take a taxi. In addition, the places to eat nearby are very convenient and there are many choices.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your stay and praise! I am very happy to bring you a wonderful time. Your praise has given the hotel great encouragement and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back and experience again, and wish you a happy life!
Guest User
Boutique Room (Double bed)
Stayed in Jul 2024
Business travelers
32 review
5.0/5
Outstanding
Posted on Jul 23, 2024
The room is very clean and tidy. The front desk service is very enthusiastic. I have chosen this hotel many times. Xiao Li at the front desk is very enthusiastic. I am very satisfied with this hotel.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing to stay in our hotel and sharing your stay experience. We are glad to hear that you are satisfied with our environment and service. We have been committed to providing guests with a comfortable and warm accommodation experience. At the same time, we are also very grateful for your praise for Xiaojia at the front desk. We will convey your feedback to her to motivate her to work harder. Thank you again for your visit and look forward to serving you next time.
Guest User
Elegant Room (Single Bed)
Stayed in Jul 2024
Other
2 review
5.0/5
Outstanding
Posted on Jul 5, 2024
The front desk Xiao Yang has good service. The hotel is high-end and the environment is good. Recommended
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review and recommendation of our hotel. We are very happy to provide you with high-quality service and comfortable accommodation experience. Thank you especially for your praise of Xiao Yang Xiao Jia at the front desk. We will convey your feedback to her to encourage her to continue to provide better service to guests. We will continue to work hard to provide every guest with a more high-end and comfortable accommodation experience. Thank you again for your support and recommendation, and look forward to your visit again.